GUILTY Case# 2018-104 | chall3ng3r vs binaryonline.com

Based on the available evidence, do you believe that BinaryOnline.com is Guilty?

  • Guilty

    Votes: 58 96.7%
  • Not guilty

    Votes: 2 3.3%

  • Total voters
    60
  • Poll closed .

chall3ng3r

Recruit
Messages
11
Original FPA Traders Court Submission:

I am submitting the case against: www.binaryonline.com

My Case is: I have started with Binaryonline in December 2017, later they proposed that I do the Algo testing, and deposited more money a total of 5000 USD, made profits, when I wanted to withdraw, I was told that my account has gone in a dormant state, and I need to do 5 trades to activate my account again, I did the trades, and made more profit, my account total is USD 12'559.61. I tried withdrawing my funds again, but they are either cancel the requests without a reason being given, or leaving them pending, went in circle with the support team, investigation team, finance team, and lots of emails going back and forth without any positive outcome. after posting on your website, I got a phone call from Victor, who was using a passive aggressive tone with me, and telling me that I have violated their company rules, and I was the one who complicated matters, when my view was that if you have basically transfered my money, the case would have not being escalated, he asked for more time on Thursday 28th, Jun, 2018, and I waited till now, and heard nothing positive from them!

New thread in the Scam Alerts Folder:

Review is submitted by chall3ng3r on 06/24/18

The company was first contacted about the issue on 06/12/18 the last contact was on 06/27/18

Details: BinaryOnline
Subject: BinaryOnline - 309121
BinaryOnline Jim Holt JUN 29, 2018 | 12:43PM UTC
Dear Yasser,

We welcome you to BinaryOnline. Being part of the Customer Success Team, we work with the belief to ensure that our customers are able to benefit from the facilities provided by our platform.

As such, we are trying to contact you to have a conversation on your account, however, you are unreachable.

It will be much appreciated if you could confirm a convenient time and valid contact number when you can be reached for effective communication.

We rely on your understanding and look forward to a response at the earliest from your side.

For any further query, you may revert through customersuccessteam@binaryonline.com.

Regards,
Jim Holt
Customer Support
----------------------------------------------------------------------------------------------------------------------------------------------------

BinaryOnline

Subject: BinaryOnline : Investigation
BinaryOnline Victor McGregor JUN 28, 2018 | 02:24PM UTC
Dear Yasser Al-Alawi,

Kindly note that this case has been escalated to the investigation department and we are here to assist you further in this issue.

We just tried to call you as Higher Management wanted to speak to you but we were unable to reach you on 97339402400.

We would appreciate if you could grant us until tomorrow to find a resolution to this case.

Thank you for your understanding.

You may revert back to us in case you have any queries.

Regards,
Victor McGregor
---------------------------------------------------------------------------------------------------------------------------------------------------
BinaryOnline
Subject: Finance information - 309121
BinaryOnline Blake Larson JUN 25, 2018 | 04:08PM UTC
Dear Yasser Al-Alawi,

Please note that we have already escalated the information to your Customer Success Manager.

Your Customer Success Manager is in a better position to assist and guide you on your account.

However, your Customer Success Manager made multiple attempts at contacting you but was in vain.

We would request you to provide us with a valid phone number and a convenient time when you can be reached.

Thank you for your kind understanding.

Regards,
Blake Larson
Finance Department
-----------------------------------------------------------------------------------------------------------------------------------------------------
Chat transcript



Name: Yasser

E-mail: yasser.alalawi@gmail.com

Phone Number 0097339402400

Have you already registered with BinaryOnline ? Yes

If already registered, please enter your User ID: yasser.alalawi@gmail.com




Hector Jones Wed, 06/20/18 08:54:21 pm Asia/Bahrain

Hello. How may I help you?




Yasser 08:54:38 pm

Hello, my account no. is 309121




Hector Jones 08:55:02 pm

Hi Yasser. Trust you are doing good.
How may i as such be of assistance to you today?




Yasser 08:55:26 pm

I have submitted a withdrawal request on the 13th, and it was not actioned and erased




Hector Jones 08:55:46 pm

We will locate your account and get back to you in a moment.




Yasser 08:56:01 pm

no Hector, I have not progressed since I last spoke to you, and not a single wirhdrawal has been done!




Hector Jones 08:57:59 pm

Oh okay, well Yasser, be informed that there needs to be a mandatory telephonic exchange with your Success Manager to authenticate any request and your Success Manager has tried to contact and assist you on your account.




Yasser 08:58:54 pm

So he has been saying including everybody else, if my phone is off, then there is voice mail!
and not a single message is there 08:59:04 pm
I made it very clear to my success manager who doesn't bother with my emails anymore that i am a very busy person and travel a lot




Hector Jones 09:00:05 pm

However being a customer oriented company, we do work as per our customers interests.




Yasser 09:00:19 pm

if thats his excuse, he is welcome to contact me now




Hector Jones 09:00:54 pm

Therefore, we can schedule an appointment for you tomorrow itself and we will make sure for you to have the latter assist you.




Yasser 09:01:09 pm

Its either now or never Hector
? 09:02:16 pm




Hector Jones 09:02:24 pm

Kindly be informed that all the Success Managers have already left the office unfortunately.
We have checked and he is not available at this point of time.




Yasser 09:02:41 pm

That is very unfortunate




Hector Jones 09:02:50 pm

Please do provide a time for tomorrow Sir.




Yasser 09:02:58 pm

I have lost my patience
and the only way I see is the court of law 09:03:11 pm
and we all know that this would be point of no return
last time Peter contatcted me, I emailed him of my availability and he did not call\ 09:04:12 pm




Hector Jones 09:04:23 pm

It would be best for you to resolve any issues which you have with BinaryOnline with us only.




Yasser 09:04:30 pm

mu success manager did the same and did not call




Hector Jones 09:04:37 pm

We are only requesting for a days time from your side Yasser.




Yasser 09:04:55 pm

what is the point if they will not call!




Hector Jones 09:05:03 pm

I have notified and informed the top management and they are taking close attention to your case.
They will be calling if you provide a convenient time for tomorrow.




Yasser 09:06:29 pm

Ok Hector, for the benefit of the doubt and for that last time only, they can call me tomorrow the 21st at 1030 AM sharp
if the call comes through and my case is not solved




Hector Jones 09:07:07 pm

Alright, Sir. We value your understanding and will notify the concerned officer.




Yasser 09:07:22 pm

I appreciate your support Hector
But you can advise them that unless this case is resolved tomorrow, i will go ahead with filing a case in the court of law 09:08:03 pm
my appointment with the lawyers is at 1130
so that gives whoever wants to call me 01:15 mins to resolve this matter




Hector Jones 09:08:55 pm

We are notifying them rightaway and you will be assisted on your concerns only.




Yasser 09:09:04 pm

I have been chasing this issue for a whole month




Hector Jones 09:09:07 pm

We understand the apprehensions that you had to face.




Yasser 09:10:19 pm

Thank you Hector, and enjoy your evening



Duration: 16m 17s
Chat started on: https://www.binaryonline.com/

Company representatives' emails: <finance@binaryonline.com>
<Viktor.Bogrov@binaryonline.com>
<customersuccessteam@binaryonline.com>
<investigation@binaryonline.com>

 

Attachments

  • Banking History.jpg
    241.8 KB · Views: 1
  • Main frame.jpg
    352 KB · Views: 1
  • Positions.jpg
    389.5 KB · Views: 1

AsstModerator

FPA Forums and Reviews Admin
Messages
5,598
Since you already invited them and no progress has been made, I've just issued the formal FPA invitation to them. Please report back on Thursday, July 5th to let me know if there has been any progress or not.
 

chall3ng3r

Recruit
Messages
11
Hello again, I have not received any emails from BinaryOnline till this date, the last two emails I received are below, and I have included my reply for your kind reference

Subject: Finance information - 309121
Jim Holt JUL 02, 2018 | 05:28AM UTC
Dear Yasser,

We welcome you to BinaryOnline. Being part of the Customer Success Team, we work with the belief to ensure that our customers are able to benefit from the facilities provided by our platform.

It is very important for us to have an effective communication for us to be able to assist you further. It will be much appreciated if you could confirm a convenient time and valid contact number when you can be reached.

We rely on your understanding and look forward to a response at the earliest from your side.

For any further query, you may revert through customersuccessteam@binaryonline.com.

Regards,
Jim Holt
Customer Support
———————————————————-
Subject: BinaryOnline : Investigation
Victor McGregor JUL 02, 2018 | 06:22AM UTC
Dear Yasser Al-Alawi,

Kindly note that this case has been escalated to the investigation department and we are here to assist you further in this issue.

Please be advised that our Higher Management has been looking to speak to you to find a resolution in this matter and we would appreciate if you could provide your availability so that a telephonic meeting can be scheduled.

Considering the intensity of this case, we hope that you will cooperate with us so that this case can be resolved in a timely fashion.

Thank you for your understanding.

You may revert back to us in case you have any queries.

Regards,
Victor McGregor
———————————————————
Dear Jim and Victor

You’re welcome to contact me via email only, I’m NOT going to discuss any matters over the phone!
You have also been invited to share your views on forexpeacearmy.com, so the choice is yours

Yasser Al-Alawi
 

AsstModerator

FPA Forums and Reviews Admin
Messages
5,598
This is now going to Open Cases. Unless there is progress made soon, it will go to a vote at the beginning of next week.
 

M-POWER

Recruit
Messages
4
Such behaviour is unacceptable. It seams to me that those greedy, so called Brokers can't stop a second from stealing clients capital. After they steal your cash they come out with such lame pointless excuses that can't convince even a five years old child. That's why i vote them SCAM and i'll hope that all traders will follow advise and don't touch this company with a ten foot pool. Let them taste theirs own medicine and get bankrupt. Shame on you BinaryOnline!!! Shame on you.
 

mbreitfelder

1st Lieutenant
Messages
622
As guilty as guilty can be. I had the same responses from Greymountain Mgt, almost to the letter. These scammers will be brought down and face justice at one time or another.
 

VicDLats

Recruit
Messages
2
I vote scam, it doesn't take alot of conversation to release a withdrawal; unless either the money in the account doesn't exist or it's already been redirected!!! Either way, I vote scam!!!
 

Tryingtrader

Sergeant
Messages
182
I vote scam, it doesn't take alot of conversation to release a withdrawal; unless either the money in the account doesn't exist or it's already been redirected!!! Either way, I vote scam!!!

GUILTY!!
VicDLats is quite correct, this is a well established scam and tens of thousands of scammed "investors" using these websites have also found it impossible to withdraw funds from these fraudulent so called on-line options brokers. They are in fact just a facility to steal your money - you are betting against their website NOT the market and they control all the trades. The money you see in your account is not really there, it's just a number with no cash backing. Your money was taken by them as soon as you deposited it and they have no intention what so ever of giving anything back. You can argue with them until the cows come home but you will not get a penny returned - it's their business plan to keep all deposits and only return small amounts to give people confidence to 'invest ?' more. They have specialist people to argue with you why you cant withdraw any money - if you become too persistent then they will just ignore your calls and emails. They win, they have your money ....

If you deposited with them using a Debit or Credit card then a Chargeback request to your Bank is probably the only way you will get any money back. You believed you were trading with a genuine company who gave you promises of service which they have failed to do. They have continually put obstacles in the way of you withdrawing your funds. Your claim should be "Good or Services were not as described or promised" and claim back all your deposits. Forget any amount you have "won" as this was not real money anyway, if you get your deposits back then you will be a winner! Good luck - another lesson learnt in life along with thousands of others.
 

Tryingtrader

Sergeant
Messages
182
I notice there are 2 votes for Not Guilty but no messages of explanation or reason have been posted here supporting their opinion. This would lead me to conclude these votes were cast by the scammers themselves who have some of their own people planted in the FPA. At the time of writing 45 say guilty and 2 say not guilty, I think that speaks for it's self!!
 
Top