How did you elect this fund manager? Who is he? Do you have his contact? If so call him to close trades so you withdraw balance. If he is not responding send PoA revocation to the broker so they cut his access to account. Then close manually trades.So, you’re saying I’ve basically lost my money and will never get it back? But also they can’t get it right? Unless they make profits I guess?
If they keep spinning you around and wasting your time, file for charge back.
If fund manager is unknown then you never had a Pamm on reality. Pamm is a 3 party agreement/deal. Money manager cannot and must not be part of broker, its not allowed due to conflict of interest.