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Huahua290 claims FBS took 3800 USD from his credit card and refused to deposit into my trading accou

Discussion in 'Forex Insanity' started by huahua290, Nov 18, 2014.

  1. Pharaoh

    Pharaoh Colonel

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    Perhaps Huahua290 needs to PM an invitation?
     
  2. Master Yoda

    Master Yoda Captain

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    Good idea. Although FBS rep was online lately yet decided to ignore this thread
     
    1 person likes this.
  3. huahua290

    huahua290 Private

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    So should I start to issue a scam court case with FPA or should I try one last time to invite FBS to reply?
     
  4. Amin EL-HAKIM

    Amin EL-HAKIM Master Sergeant

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    I'm sure FBS are aware of this thread, but they are just exercising their right to remain silent.
     
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  5. huahua290

    huahua290 Private

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    And FPA just keeps silent about their (FBS) exercising of rights to remain silent as usual??

    AsstModerator Note: And this is the thanks I get for personally sending an invitation email to the FBS representative last night. :(

    Should I quit managing the forums and reviews, ignore all other issues, stop helping all other trader negotiations, and dedicate myself solely to your complaint?
     
  6. huahua290

    huahua290 Private

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  7. FBS

    FBS FBS Representative

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    Dear huahua290! Thank you for inviting us to this thread!

    As I can see now, you have only 4133.40 EUR deposited to your trading account number 351427, and 7044.32 EUR deposited to your trading account number 349764.

    This is really very disputable situation upon this matter. In our system we can see 4 deposits in total of 3800 USD on August 1 via Skrill to 356791 (huahua157290@gmail.com). These funds were added automatically to trading account number 356791 as it was requested and they were lost as the result of a trading. Deposits via skrill are processed and added to trading account automatically.

    As you mentioned before, according to our Customer agreement: 5.4.2.The Company is entitled to prohibit to deposit or withdraw funds to the third parties. But this means that we have the right to prohibit such a payments, but we are not obliged to do it. But in this case: deposit was made from skrill account registered on huahua157290@gmail.com to trading account at FBS registered on huahua157290@gmail.com. And if this Skrill account was deposited via third party's credit card, we don't even see it in our system. And it is a cardholder's responsibility to safeguard his credit card data from the third party.

    What we can see in our system upon this deposit is:
    [​IMG]

    You can also see that these funds were added to trading account number 356791:
    [​IMG]

    You can see from the screenshot attached, that all these trading accounts (351427, 349764 and 356791) were traded from the same computer (CID), which proves that this is the same person:
    [​IMG]
     
    #17 FBS, Nov 28, 2014
    Last edited: Nov 28, 2014
  8. Master Yoda

    Master Yoda Captain

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    FBS rep,

    Why it took you so long to answer this thread, although you were online and replied to other threads?
     
  9. FBS

    FBS FBS Representative

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    Unfortunately, we haven't seen this thread before. We replied to other threads that we subscribed to and received email notifications.
     
  10. huahua290

    huahua290 Private

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    Thanks for replying, even you were just forced to do so, now listen up and respond:

    1) I asked Skrill and the email huahua157290@gmail.com doesn't actually have a skrill account, and those payments were simply made by my credit card via skrill as a payment processor. According to the Customer Agreement:

    5.2.7.If an account was funded via debit or credit card, a card copy is requiredto process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, card holder’s name, expiry date and card holder’s signature.

    So please explain if you complied to the Customer Agreement to obtain a copy of my credit card or not;

    2) This person of the money sender in your system is Yu Wang (who is not me the card holder), but the name of the trading account 356791 (which you depoisted the funds into) is Lang Li (Skrill provided the transaction report which you already received from me) - it's quite obvious that the names of the money sender and trading account did not match, and YOU CAN SEE THAT IN YOUR SYSTEM! Do you call this third party payments? And does it mean your company can accept third party payments, which is against the Anti-money laundering laws?

    Please reply with a clear and official answer to my questions, which shall be provided to Anti-money laundering authorities and your regulator.
     

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