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I can get my IB withdrwal Fund. help me out

Discussion in 'Scam Alerts' started by Phen, Mar 1, 2011.

  1. Phen

    Phen Recruit

    Joined:
    Mar 1, 2011
    Messages:
    16
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    I need help. I am a registered IB 81756 with alpari-forex.com and our business has been going fully without any problems since 2010 January. I must say that the requirement upon signing up for IB partner with alpari then was that I need to have three active clients who must have traded for one good month before I can make withdrawal from my IB account.

    I meant this requirement since last January 2010 and I have been making withdrawal every month without any hindrance even down to the end of year 2010. I continue to be enjoying withdrawal from my IB account every month even when I am having only one active client under my partner account at the end of every month. I have the necessary document to support my claims to this effect.


    I do not stop at this, I continue the good business with alpari-forex.com and in the month of January 2011, I had two active clients under my IB account 81756 and later request for the withdrawal of my IB partner account early February. I was made to know that I need to get one more active client to make it three active clients under my IB partner account before I can make
    withdrawal. I was even made to know that my ID and utility bill need to be forwarded before I can get the fund withdrawal in the month of March.


    Thus, I uploaded my valid ID card and utility bill in my client’s portal area which was later confirmed to me in my email. I made every concerted effort to introduce one more clients to make it three active clients trading under my IB account in the month of February. That implies, I had two active clients in the month of January and three active clients in the month of Febuary. In March 1 2011, I forwarded a requested for withdrawal of my IB fund which has accumulated to $9840, and I was made to know that I can not make withdrawal again. I requested for the reason behind it and they started giving me flimsy excuse that the percentage generated by a client in my partner account is too much and that until this fund in percentage is reduce; I can not get my withdrawal fund.

    Infact I do not understand their stance as this was not part of the condition before we started the business since 2010 that enable me to get fund withdraw every month. The painful aspect of it is that they have just forwarded an email to me that my IB fund will be remove from my IB account. I considered this as a deliberate attempt to frustrate me of my hard earning with alpari since this is the first time I have worked so hard to generate $9840 in my IB account.


    I want to inform you that they claim to have amended their regulation as regard IB regulation. They never at any time forward me prior notification as regards changes in their IB regulation if not now that they are just telling me as the reason why I can not make withdraw from my IB account. Another latest excuse is that the IP that trades the account is the same to my IB account. I considered this as a deliberate attempt to deny me of my hard earns money. For your information, they have threatened me that the daily commission to my IB account will be stop.


    Please, I need help from you on how to get my IB fund withdrawn from alpari-forex.com.



    Find the chat with them below:


    Our company representative will be with you in a moment. Meanwhile you can submit your question.

    15:32 Mihail has joined the chat.

    Mihail | 15:32
    Good Afternoon! How can I help you?

    shaibu | 15:33
    i need my fund IB 81756

    Mihail | 15:33
    Just a moment please

    15:36 Alexander has joined the chat.

    Alexander | 15:36
    Hello.

    shaibu | 15:37
    sir, i am with u. This is not good for your company.why are u treating me this way. unable to get withdrawal in my IB account. why?

    Alexander | 15:42
    Everything is descripted in email.

    shaibu | 15:44
    i can not accept that.i never received prioir notification in regard to changes in your requlation if not that i am fiding withdrawal difficult and how do you mean that i have a client whom i am managing his account. not accepted.

    shaibu | 15:45
    i need my fund

    Alexander | 15:48
    I understand, but we can't work against IB Regulations.

    shaibu | 15:50
    u never forward me any prior notice of changes in ur requlation b4 now

    Alexander | 15:50
    You was informed about all changes by email and by new on our website:
    http://www.alpari-forex.com/en/cnews/34813.html

    shaibu | 15:50
    i can only abide to that if i get this fund, then consider that in the next withdrawal

    shaibu | 15:52
    i never received such notice via email and you never informed me to check for the changes in ur site

    Alexander | 15:52
    We sent it to all our partners.

    Alexander | 15:54
    According to IB Regulations:
    6.6. The Company has the right at its sole discretion to introduce amendments to the conditions for crediting and paying bonuses in keeping with clause 9.4. of these Regulations.

    shaibu | 15:54
    i never received it

    shaibu | 15:56
    is that is why u threaten to stop rebate in my partner account and promise to deduct claiming i am trading the account. is it my name or my company name in that account. i will never accept that

    Alexander | 16:01
    You can complain to branches@alpari.org

    shaibu | 16:01
    are u there?

    Alexander | 16:01
    Yes, I am.

    shaibu | 16:02
    i have done that

    Alexander | 16:02
    We will answer you during three business days.

    shaibu | 16:04
    please, i want to make a good business with ur company, never stop rebate in my partner account nor deduct any fund.we are hear to do good business with ur company in nigeria.understand?
    it pure not in order that i can not make withdrawal since January

    shaibu | 16:05
    amend your requlation

    shaibu | 16:07
    let it be friendly. we are into forex training in nigeria and we have many students that we can introduce to your company if the policy is pleasing

    Alexander | 16:07
    I understand.
    But we all should work in frames of Regulations.

    shaibu | 16:11
    yes. mind you, i have directly and indirectly introduced clients from Abuja niigeria to trade with ur company. do not abuse it since we consider ur branch in our company for that decision
    what i am saying now is that you should forward my fund to me so that we can now consider that in the next withdrawal

    shaibu | 16:14
    hi

    Alexander | 16:18
    You recived an answer by email.
    The decision can't be changed.

    shaibu | 16:19
    which decision. not to honor my withdrawal or what?

    Alexander | 16:21
    Not to withdrawal untill all requirements are done.

    shaibu | 16:23
    which requirement again for God sake. and you want to stop rebate to my account again

    Alexander | 16:23
    Now you have more than 70% from one client.

    shaibu | 16:25
    please, this is not an excuse to hold my fund

    Alexander | 16:27
    I do not excuse. And not going to look for it.
    If you have complains, please, send them to branches@alpari.org.
    Do you have any more questions?

    shaibu | 16:29
    no.




    Email they sent to me that they will stop and deduct rebate from my IB account

    Dear Mr. Shaibu,

    According to IB Regulations:

    5.3. The IB is not entitled, in its own name and/or on behalf of an interested party, to register a new user in the Company system and/or accept the Client Agreement on behalf of Clients using personal logins, passwords and capabilities of Clients’ myAlpari accounts. The IB is obligated to inform the Client of the need to protect the security and confidentiality of account and login information to the Company’s site, www.alpari-forex.com (login and password), and of the necessity of not giving out such information to third parties. During the period of validity of the Client Agreement, all actions performed under the Client Agreement and/or the use of the Client’s login and password shall be considered to be carried out personally by the Client. The Company shall not be held responsible for the unauthorized use of Clients’ account information by third parties.

    Moreover,
    5.8. The IB itself, its relatives or any other affiliated parties cannot act as the Client of an IB. Should any data of the IB coincide with data associated with any Client (such as passport data, address, telephone, email, IP-addresses, etc.), the Client’s login shall be removed from the IB’s client list and compensation based on this Client will not be paid. Accounts that are traded on from the same IP-address shall be considered as one active account. Should the IP-address of a Client be the same as that of the IB, they shall be considered affiliated and compensation on the account will not be paid.

    Sir, you've traded on your client's account (client 10208957). IP-adresses for both your and client's accounts are the same.
    Due to cheating of IB Regulations we are obliged to remove this client from your IB group and debit out all the bonus credited for this client's accounts.

    Best regards,
    Partnership Program Department
    Alpari NZ

    http://www.alpari.ru
    тел. 8 (800) 200-01-31, 8 (495) 710-76-76



    Emails:
    Dear Stephen,

    I have received all your e-mails and forwarded all of them to branches.
    So waiting for the response from them.


    On 01.03.2011 11:40, Phen Nigeria, Ltd wrote:
    i need my fund. what is happening for God sake?


    Thanks













    --- On Mon, 28/2/11, nebyshenkova.marina@alpari.org <nebyshenkova.marina@alpari.org> wrote:


    From: nebyshenkova.marina@alpari.org <nebyshenkova.marina@alpari.org>
    Subject: Re: On IB Account
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Date: Monday, 28 February, 2011, 14:36


    Dear Shaibo,

    I have forwarded all you complaints to IB dep-t and I'm sure they will get back to you soon as I don't have any access to client's accounts.
    So let's wait for the reply with the explanation from them.

    Regards
    Marina

    On 28.02.2011 13:31, Phen Nigeria, Ltd wrote:
    Madam, you can now see the kind of emails your IB dept is sending to me. Please, just consider this; is this an encouragement for me to introduce more clients when I am finding it difficult to get withdrawal from my IB account processed since January? You will agree with me that hear in Nigeria people have bad perception to online trading before talking about forex trading. I have been trying to get people introduced to your company in Nigeria and the worse aspect of this is that there is one co-company running IB account with other broker and I informed him of your company and promise to get IB account with you people. But with the level of my IB account now, do you think is an encouragement to introduced more clients from Nigeria or to introduce other IB to your company?



    I need explanation from you as I believe that the interest of the clients is more important in any business than her policy which can only favor the company. I want to evaluate this, you keep working for alpari and no payment every month but your superior says keep on working another month before you may be consider for payment.





    I need reply from you.



    Thanks











    --- On Mon, 28/2/11, nebyshenkova.marina@alpari.org <nebyshenkova.marina@alpari.org> wrote:


    From: nebyshenkova.marina@alpari.org <nebyshenkova.marina@alpari.org>
    Subject: Re: On IB Account
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Date: Monday, 28 February, 2011, 11:47


    Dear Stephen,

    I saw your e-mails and IB dep replies to you. If you didn't receive theis reply let me know and I will forward it to you.


    On 28.02.2011 12:33, Phen Nigeria, Ltd wrote:
    Madam, what is actually going wrong. I can not get withdrawal processed in my Ib account. Sent series of emails to you, IB dept and others and no reply uptill now. I would like to make withdrawal tomorrow.





    I am waiting to hear from you.



    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Mon, 28/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Fw: Re: [TID#10189203] Complaint
    To: branches@alpari.org
    Date: Monday, 28 February, 2011, 10:08


    Sir, do you know I am not happy with on the way at which your company handled my IB account 81756. I am finding withdrawal difficult on the ground that the fund has not been transferred to my IB transitory account since January 2011 in spite that I had two active clients in the month of January and three active clients in the month of February too.





    What is really going wrong as I am not been encouraged with this development? I would like to make withdrawal tomorrow.



    Kindly help me look into it to get the fund credited in my transitory account. After all, this is not the first time of maintaining IB account with your company. I have been running this account since January, 2010 and withdrawal possible every month. Why this?



    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Mon, 28/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Fw: Re: [TID#10189203] Complaint
    To: branches@alpari.org
    Cc: nebyshenkova.marina@alpari.org
    Date: Monday, 28 February, 2011, 9:31


    i am finding it difficult to make withdrawal now.is it possible for me to get the withdrawal done tomorrow as no fund transfered to my transitory account yet?


    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Sat, 26/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Fw: Re: [TID#10189203] Complaint
    To: branches@alpari.org
    Cc: nebyshenkova.marina@alpari.org
    Date: Saturday, 26 February, 2011, 9:30


    Forwarded email to your department and no reply. Why? I want to make withdrawal now


    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Fri, 25/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Re: [TID#10189203] Complaint
    To: "Branches" <branches@alpari.org>
    Cc: nebyshenkova.marina@alpari.org
    Date: Friday, 25 February, 2011, 16:54


    I am very surprised about this latest information you are giving me now. You told me last month that I can only make withdrawal in the month of March 1, 2011 provided I meet the requirement of having 3 active clients in my partner account and as far as I have uploaded my ID card and bank statement in my myAlpari account area. I decided to forward this message to know if it is possible to withdraw now but to my dismay, you are giving me another condition again.





    Please, why all these. This is not my first time of running partner account with you. I have being running the account since January 2010 and have been making withdrawal every month.





    Kindly look into it.

    Please check the email below you sent to me promising that i can make withdrawal in the month of March.I would like to make withdrawal on March 1. Process it please



    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Thu, 3/2/11, Branches <branches@alpari.org> wrote:


    From: Branches <branches@alpari.org>
    Subject: Re: [TID#10189203] Complaint
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Cc: nebyshenkova.marina@alpari.org
    Date: Thursday, 3 February, 2011, 16:23


    Dear Mr. Stephen,
    We appriciate you as our IB.
    Since October 2010 we have several innovations in IB Regulations.
    Apart from requirement of 3 clients (which you meet) you should be famiilar with the following point of IB Regulations:
    6.3.1. Should the bonus sum credited to the IB from the transactions of a single client exceed 70% of the total credited bonus sum for all Clients during the Settlement Month, the Company has the right to withhold the transfer of the bonus sum to the Transitory Account of the IB, until the percentage has sufficiently decreased.
    This measure is aimed to activate Ibs to reffer more new clients.
    Bonuses credited to your partner account In December 2010 and January 2011 contained more that 70% from one particular client out of your 3 clients. All bonus is accumulated on your partner account. But now the withdrawl is impossible.
    So, please, try to attract more clients in February.
    In March all the bonus may be transfered to your tansitory account

    Concerning your ID attached in MyAlpari it was confirmed yesterday. Your firstly attached document was of bad quality. So we could not identify all the data required. Now this requirement is met.
    Looking forward to further cooperation.
    Best regards,
    Tatyana Zurabyan
    Alpari NZ

    http://www.alpari.ru
    тел. 8 (800) 200-01-31, 8 (495) 710-76-76


    03.02.2011 15:50 - Phen Nigeria Ltd написал(а):


    I hereby forward a complaint letter in view of my inability to get withdrawal done from my IB 81756 account. I received email yesterday that I need to have three active clients trading under my partner account before I can get withdrawal from my IB account. I was surprise about this development on the ground that I am not just a new IB partner.I have been running the IB partner account since early 2010 and the requirement to get three active clients trading under my partner account was the basis for my first requirement during the time I wanted to make first withdrawal from my IB account.





    This requirement was finally settled and that was why I am always entitle to get withdrawal processed from my IB account most especially early of every months. I have been enjoying all this and to my dismay, I do not know why the condition of my IB partner account has to be change half way. I seek for the withdrawal from my IB account and I was made to know that I need to get three active clients trading under my IB account in the previous months when I had two active clients in the month of January.





    I am writing this email so that you can help me look into the issue and credit my transitory account with the amount I am having in the equity account to enable me get withdrawal processed .I thought the demands for my ID card was the problem and now that I have scanned and uploaded my ID which has been certified by the officer concerned will have my problem solved.Havent done so, another condition comes again that I need to have three active clients in the months of January. Please, check the state of my IB partner account and you will see that my company is a good partner to you organization…





    Looking forward to get positive news from you.


    Thanks



    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Wed, 2/2/11, Branches <branches@alpari.org> wrote:


    From: Branches <branches@alpari.org>
    Subject: Re: [TID#10189203] Request for a reset of password
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Date: Wednesday, 2 February, 2011, 13:43


    Please, upload it in My Profile in MyAlpari.

    Best regards,
    Partnership Program Department
    Alpari NZ


    http://www.alpari.ru
    тел. 8 (800) 200-01-31, 8 (495) 710-76-76


    02.02.2011 16:20 - Phen Nigeria Ltd написал(а):


    My passport again.


    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com




















    --
    Kind regards
    Marina Nebyshenkova
    Supervisor of Alpari Trading W/A Ltd.
    www.alpari-forex.com
    Address in Lagos: 4th floor,
    11A Allen Avenue (beside Mama Cass), Ikeja, Lagos.
    Phone: +234 182 182 74, +234 803 457 35 93.

    Address in Abuja: 1st floor, Suite 111, Obum Place,
    Plot 16, Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria.
    Phone: +234 702 917 5846, +234 803 153 4373.





    --
    Kind regards
    Marina Nebyshenkova
    Supervisor of Alpari Trading W/A Ltd.
    www.alpari-forex.com
    Address in Lagos: 4th floor,
    11A Allen Avenue (beside Mama Cass), Ikeja, Lagos.
    Phone: +234 182 182 74, +234 803 457 35 93.

    Address in Abuja: 1st floor, Suite 111, Obum Place,
    Plot 16, Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria.
    Phone: +234 702 917 5846, +234 803 153 4373.






    www.alpari-forex.com
    Address in Lagos: 4th floor,
    11A Allen Avenue (beside Mama Cass), Ikeja, Lagos.
    Phone: +234 182 182 74, +234 803 457 35 93.

    Address in Abuja: 1st floor, Suite 111, Obum Place,
    Plot 16, Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria.
    Phone: +234 702 917 5846, +234 803 153 4373.



    Dear Sir,
    At the moment you have 3 active clients in your IB group.
    One client gives your more than 70% rebate of your monthly bonus.
    You can calculate it yourself using statements in MyAlpari - My bonuses.
    As you know we have restriction according to IB regulstions:
    6.3.1. Should the bonus sum credited to the IB from the transactions of a single client exceed 70% of the total credited bonus sum for all Clients during the Settlement Month, the Company has the right to withhold the transfer of the bonus sum to the Transitory Account of the IB, until the percentage has sufficiently decreased.
    In February this figure reached 84%.
    So you should attract more clients to change this proportion.
    Based on the February results we can not transer funds to your transitory account.
    They are accumulated on IB account. Withdrawal is not possible yet.



    Hello Mr.stephen,you said you have two active client in january and three active clients in february.

    Your money will transfer to your transitory account at the end of the month.Today is just 28th wait till tomrrow.





    Hassan Usman
    Alpari Trading W/A Ltd




    ----- Original Message -----
    From: phennigerialtd@yahoo.com
    To: branches@alpari.org
    Sent: 2011.02.28 11:08:54
    Subject: Fw: Re: [TID#10189203] Complaint

    Sir, do you know I am not happy with on the way at which your company handled my IB account 81756. I am finding withdrawal difficult on the ground that the fund has not been transferred to my IB transitory account since January 2011 in spite that I had two active clients in the month of January and three active clients in the month of February too.





    What is really going wrong as I am not been encouraged with this development? I would like to make withdrawal tomorrow.



    Kindly help me look into it to get the fund credited in my transitory account. After all, this is not the first time of maintaining IB account with your company. I have been running this account since January, 2010 and withdrawal possible every month. Why this?



    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Mon, 28/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Fw: Re: [TID#10189203] Complaint
    To: branches@alpari.org
    Cc: nebyshenkova.marina@alpari.org
    Date: Monday, 28 February, 2011, 9:31


    i am finding it difficult to make withdrawal now.is it possible for me to get the withdrawal done tomorrow as no fund transfered to my transitory account yet?


    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Sat, 26/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Fw: Re: [TID#10189203] Complaint
    To: branches@alpari.org
    Cc: nebyshenkova.marina@alpari.org
    Date: Saturday, 26 February, 2011, 9:30


    Forwarded email to your department and no reply. Why? I want to make withdrawal now


    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Fri, 25/2/11, Phen Nigeria, Ltd <phennigerialtd@yahoo.com> wrote:


    From: Phen Nigeria, Ltd <phennigerialtd@yahoo.com>
    Subject: Re: [TID#10189203] Complaint
    To: "Branches" <branches@alpari.org>
    Cc: nebyshenkova.marina@alpari.org
    Date: Friday, 25 February, 2011, 16:54


    I am very surprised about this latest information you are giving me now. You told me last month that I can only make withdrawal in the month of March 1, 2011 provided I meet the requirement of having 3 active clients in my partner account and as far as I have uploaded my ID card and bank statement in my myAlpari account area. I decided to forward this message to know if it is possible to withdraw now but to my dismay, you are giving me another condition again.





    Please, why all these. This is not my first time of running partner account with you. I have being running the account since January 2010 and have been making withdrawal every month.





    Kindly look into it.

    Please check the email below you sent to me promising that i can make withdrawal in the month of March.I would like to make withdrawal on March 1. Process it please



    Thanks




    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Thu, 3/2/11, Branches <branches@alpari.org> wrote:


    From: Branches <branches@alpari.org>
    Subject: Re: [TID#10189203] Complaint
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Cc: nebyshenkova.marina@alpari.org
    Date: Thursday, 3 February, 2011, 16:23


    Dear Mr. Stephen,
    We appriciate you as our IB.
    Since October 2010 we have several innovations in IB Regulations.
    Apart from requirement of 3 clients (which you meet) you should be famiilar with the following point of IB Regulations:
    6.3.1. Should the bonus sum credited to the IB from the transactions of a single client exceed 70% of the total credited bonus sum for all Clients during the Settlement Month, the Company has the right to withhold the transfer of the bonus sum to the Transitory Account of the IB, until the percentage has sufficiently decreased.
    This measure is aimed to activate Ibs to reffer more new clients.
    Bonuses credited to your partner account In December 2010 and January 2011 contained more that 70% from one particular client out of your 3 clients. All bonus is accumulated on your partner account. But now the withdrawl is impossible.
    So, please, try to attract more clients in February.
    In March all the bonus may be transfered to your tansitory account

    Concerning your ID attached in MyAlpari it was confirmed yesterday. Your firstly attached document was of bad quality. So we could not identify all the data required. Now this requirement is met.
    Looking forward to further cooperation.
    Best regards,
    Tatyana Zurabyan
    Alpari NZ

    http://www.alpari.ru
    тел. 8 (800) 200-01-31, 8 (495) 710-76-76


    03.02.2011 15:50 - Phen Nigeria Ltd написал(а):


    I hereby forward a complaint letter in view of my inability to get withdrawal done from my IB 81756 account. I received email yesterday that I need to have three active clients trading under my partner account before I can get withdrawal from my IB account. I was surprise about this development on the ground that I am not just a new IB partner.I have been running the IB partner account since early 2010 and the requirement to get three active clients trading under my partner account was the basis for my first requirement during the time I wanted to make first withdrawal from my IB account.





    This requirement was finally settled and that was why I am always entitle to get withdrawal processed from my IB account most especially early of every months. I have been enjoying all this and to my dismay, I do not know why the condition of my IB partner account has to be change half way. I seek for the withdrawal from my IB account and I was made to know that I need to get three active clients trading under my IB account in the previous months when I had two active clients in the month of January.





    I am writing this email so that you can help me look into the issue and credit my transitory account with the amount I am having in the equity account to enable me get withdrawal processed .I thought the demands for my ID card was the problem and now that I have scanned and uploaded my ID which has been certified by the officer concerned will have my problem solved.Havent done so, another condition comes again that I need to have three active clients in the months of January. Please, check the state of my IB partner account and you will see that my company is a good partner to you organization…





    Looking forward to get positive news from you.


    Thanks



    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com









    --- On Wed, 2/2/11, Branches <branches@alpari.org> wrote:


    From: Branches <branches@alpari.org>
    Subject: Re: [TID#10189203] Request for a reset of password
    To: "Phen Nigeria, Ltd" <phennigerialtd@yahoo.com>
    Date: Wednesday, 2 February, 2011, 13:43


    Please, upload it in My Profile in MyAlpari.

    Best regards,
    Partnership Program Department
    Alpari NZ


    http://www.alpari.ru
    тел. 8 (800) 200-01-31, 8 (495) 710-76-76


    02.02.2011 16:20 - Phen Nigeria Ltd написал(а):


    My passport again.


    Thanks


    Shaibu Stephen
    Chief Executive Officer,
    Phen Nigeria Limited,
    Abuja-Nigeria,
    West Africa.

    RC NO:802853
    GSM NO +2348052666344
    Facebook: (phennigerialtd@yahoo.com
    www.phennigerialimited.com
    web email:support@phennigerialimited.com
     
    #1 Phen, Mar 1, 2011
    Last edited: Mar 1, 2011
  2. Phen

    Phen Recruit

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    Finding difficult to get my IB withdrawal fund. help me out

    I need help. I am a registered IB 81756 with alpari-forex.com and our business has been going fully without any problems since 2010 January. I must say that the requirement upon signing up for IB partner with alpari then was that I need to have three active clients who must have traded for one good month before I can make withdrawal from my IB account.

    I meant this requirement since last January 2010 and I have been making withdrawal every month without any hindrance even down to the end of year 2010. I continue to be enjoying withdrawal from my IB account every month even when I am having only one active client under my partner account at the end of every month. I have the necessary document to support my claims to this effect.


    I do not stop at this, I continue the good business with alpari-forex.com and in the month of January 2011, I had two active clients under my IB account 81756 and later request for the withdrawal of my IB partner account early February. I was made to know that I need to get one more active client to make it three active clients under my IB partner account before I can make
    withdrawal. I was even made to know that my ID and utility bill need to be forwarded before I can get the fund withdrawal in the month of March.


    Thus, I uploaded my valid ID card and utility bill in my client’s portal area which was later confirmed to me in my email. I made every concerted effort to introduce one more clients to make it three active clients trading under my IB account in the month of February. That implies, I had two active clients in the month of January and three active clients in the month of Febuary. In March 1 2011, I forwarded a requested for withdrawal of my IB fund which has accumulated to $9840, and I was made to know that I can not make withdrawal again. I requested for the reason behind it and they started giving me flimsy excuse that the percentage generated by a client in my partner account is too much and that until this fund in percentage is reduce; I can not get my withdrawal fund.

    Infact I do not understand their stance as this was not part of the condition before we started the business since 2010 that enable me to get fund withdraw every month. The painful aspect of it is that they have just forwarded an email to me that my IB fund will be remove from my IB account. I considered this as a deliberate attempt to frustrate me of my hard earning with alpari since this is the first time I have worked so hard to generate $9840 in my IB account.


    I want to inform you that they claim to have amended their regulation as regard IB regulation. They never at any time forward me prior notification as regards changes in their IB regulation if not now that they are just telling me as the reason why I can not make withdraw from my IB account. Another latest excuse is that the IP that trades the account is the same to my IB account. I considered this as a deliberate attempt to deny me of my hard earns money. For your information, they have threatened me that the daily commission to my IB account will be stop.


    Please, I need help from you on how to get my IB fund withdrawn from alpari-forex.com.
     
  3. Phen

    Phen Recruit

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    File case not submitting

    Admistrator, the file case opening file Form is not submitting inspite that i indicated the right text in the Form. I just want to inform you that they have remove $8845 from my account today.
     
  4. Phen

    Phen Recruit

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    File case not submitting

    The attached Opening case file uploaded in the file field is not submiting, what should i do?
     
  5. f-man

    f-man 4Xangels Representative

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    Please specify the exact error you are reading.
    There have already been about 20 cases submitted, so we have to see where the problem is with yours.
     
  6. Pharaoh

    Pharaoh Colonel

    Joined:
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    I see a case from you now.

    One big question. They claim in that loooooong set of emails that you traded a client's account from the same IP.

    Can you comment more on that?
     
  7. Phen

    Phen Recruit

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    No such prior email

    I must say the idea of the IP trading the account is a flimsy excuse to deny me of my IB earning. There have not been any prior email notifications to me as to who is trading the account or not, not until 2nd March, 2011. The said account they are talking about is been traded by a big time forex student of our forex academy here in Nigeria. Beside the account they are talking about is not in my name or in the name of our company. To buttress it, I and my company never had any contract agreement with the said clients to help him trade or manage the account. How did they resolve at that? There branch manager even promise me as at 28th February, 2011 that my fund will be credited to my transitory account on March 1 without raising such the issue of IP trading the account. I and my company never had any live active forex account with alpari-forex.com. The IP trading the account came up when I was complaining bitterly on why my IB fund has not been release to me on 1st March, 2011. The point they were made prior to 2nd March, 2011 is that the percentage generated by a client is more than 80% and that I should wait to allow the percentage to drop down before I can make withdrawal. I have all the necessary emails to support this stance.
     
  8. Phen

    Phen Recruit

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    Explanation

    Sir, what is their reaction on my comment as i have not received any uptill now?
     

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