HIGHLY ANNOYED
Recruit
- Messages
- 7
On 18.07.03 I placed two USDTRY trades on two different accounts I have with IC Markets. My son also made the exact same trade on a smaller account.
ALL three trades suffered massive slippage, delayed fills etc:
order #44919297 -GBP4,876.19
Requested Price 4.627010
Offered Price 4.689750
Fill Time: 21 Sec (can be seen on MT4)
order #23263606 - GBP2,866.72
Requested Price 4.627060
Offered Price 4.680530
Fill Time: 14 Sec (can be seen on MT4)
My son's trade order#23263654 -GBP790.47
Requested price 4.627060
offered Price 4.685050
fill time:17 seconds (as seen on the MT4)
I complained to IC Markets and then the next day so did my son.
FIVE days later my son received a full refund of £790.47 with this email from IC Markets:
"Thank you for your patience while we were checking your reported case.
Please be informed that, it was found during the time of your trading there were some technical difficulties experienced at our LPs end.
Transparency is one of IC Markets core values, which is why we will always be open with any technical issues we face, and we will always cover losses for our clients in such cases.
In light of this, at this instance, we are happy to cover the losses over your order #23263654 for GBP 790.47.
Should you find this as an agreeable resolution, please confirm so we can advise our accounts team to proceed with the credit to your trading account #1100016644."
FOURTEEN days later I still haven't received any refund and the only email communication from IC is to say that the matter has been referred to their management. Despite numerous calls and further emails no further communication is forthcoming from IC and their management certainly has not been in touch.
I have now submitted a withdrawal request in full for the remainder of both my accounts. One of which suffered a 50% drawdown and the other suffered a 40% drawdown in less than a minute. I find it incredible that a supposedly reputable FX broker can pretend to be 'on the level' but when more serious money is at stake, this level is in fact non-existant.
I have escalated the matter to their regulator, ASIC and am also reporting it to their licensing body AFSL.
Please find attached the three trades made by me and my son.
Any comments from IC Markets or other traders are welcome!
ALL three trades suffered massive slippage, delayed fills etc:
order #44919297 -GBP4,876.19
Requested Price 4.627010
Offered Price 4.689750
Fill Time: 21 Sec (can be seen on MT4)
order #23263606 - GBP2,866.72
Requested Price 4.627060
Offered Price 4.680530
Fill Time: 14 Sec (can be seen on MT4)
My son's trade order#23263654 -GBP790.47
Requested price 4.627060
offered Price 4.685050
fill time:17 seconds (as seen on the MT4)
I complained to IC Markets and then the next day so did my son.
FIVE days later my son received a full refund of £790.47 with this email from IC Markets:
"Thank you for your patience while we were checking your reported case.
Please be informed that, it was found during the time of your trading there were some technical difficulties experienced at our LPs end.
Transparency is one of IC Markets core values, which is why we will always be open with any technical issues we face, and we will always cover losses for our clients in such cases.
In light of this, at this instance, we are happy to cover the losses over your order #23263654 for GBP 790.47.
Should you find this as an agreeable resolution, please confirm so we can advise our accounts team to proceed with the credit to your trading account #1100016644."
FOURTEEN days later I still haven't received any refund and the only email communication from IC is to say that the matter has been referred to their management. Despite numerous calls and further emails no further communication is forthcoming from IC and their management certainly has not been in touch.
I have now submitted a withdrawal request in full for the remainder of both my accounts. One of which suffered a 50% drawdown and the other suffered a 40% drawdown in less than a minute. I find it incredible that a supposedly reputable FX broker can pretend to be 'on the level' but when more serious money is at stake, this level is in fact non-existant.
I have escalated the matter to their regulator, ASIC and am also reporting it to their licensing body AFSL.
Please find attached the three trades made by me and my son.
Any comments from IC Markets or other traders are welcome!