ok so finally i got some time and start uploading.
first of all, after i started this post, they have disabled not just my trading account but also the account on their website. luckily, i have account statements and screenshots but i need a bit of time to organise them all.
for now i will add what i have on this computer
once again, the story in short, has started like this:
1. first complain from me, has been related to their platform (MT5) when i couldn't access my account for almost 2 days. They have blamed meta quotes for this and saying that they have done something that have created for all of us not to be able to access our accounts. with running trades, i had big losses on that as i couldn't access anything. i told them that they should be responsible for their own products and not blame meta quotes but they said no obviously. when mt5 was not accessible, they havent even send an email about it.
2. after this situation, they have started playing with the spread and swaps. only after i increased the volume traded obviously.
3. swaps and spreads manipulation when account goes in low margin
4. pending orders triggered without the price being reached but due to massive increase in spread.
5. due to an error system from their side, one of my pending gold trades have been triggered and after that they have removed the balance from my account of 10k and on top of that they have left my account in critical margin and basically forced in stop out. now, they have become responsible for their services when the gold trade shouldn't have been triggered. i wonder how many clients that day have suffered losses on gold moving down more than 100$ but not real movement, just on their platform.
6. in order to withdraw the rest of my money from another trading account, i had to cover a negative balance on other account of almost 5k due to their own mistakes (when gold movement has happened and when they have withdrew with force 10k of my account)
All the attachment uploaded today are just a small part. More will come once i put order in all my files.
There are so many things that happened in those few months trading with them, we will have a lot to talk about and show
I am posting screenshots of most emails as well, hope it will make sense or if not, let me know to clarify with more screenshots.
In the process of the complain, 3 people have tried to stop me and tell me its my fault and not their fault.
And then from 1.500$ compensation they have reached to 11.500$ as a gesture of good will but i have lost more than 40k with them.