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Problem IC Markets - problem with frozen and delaying of quote

I am having an issue with a company
thank you for all your replies, I refused the 2k. It went to compliance the chap frankly told there was nothing wrong on the IC market I could go to ASIC if I wanted. Problem at time nobody offered me solution how to prove that fault apart from my simple screen-shots if I tookl a video maybe could work someting but they still accused the frozen fault was on my side until i could prove them wrong.
 
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