If compliance department is from Seychelles @Pheniox123 is not registered under ASIC regulator. But even if he was, It wouldn't make much difference. I was on hold for hours in the past weeks to speak to the relevant officer. They usually get your number and say they will get back to you but it never happens .
Scam reports has increased up to 20% this year during the pandemic and they are not able to handle it.