ICmarkets ETHUSD didn't follow Market Spot. Set TP didn't hit! Scammer broker

[PeterForexTrading]

I have 2 open positions for ETHUSD, ID: 112281365 and 112281617.

Set TP 4250
Set SL 4440

ICMarkets MT4 platform didn't follow the market spot which the lowest was 4233.31 (shown in TradingView as per screenshot) and it suppose to hit my TP at 4250 already.

Even my another MT4 plaform Lirunex, their lowest market spot is the same at 4232.98 as per screenshot.

Lowest market spot at ICmarkets MT4 platform was at 4248.27. The difference is 14.96 pips (tradingview) and 15.29 pips (Lirunex).

Now that my 2 open positions became floating losses as the trend has reversed.

Please kindly advise me on where should I make official complaint and report to the legal authority.

 

[FxMaster]

I have 2 open positions for ETHUSD, ID: 112281365 and 112281617.

Set TP 4250
Set SL 4440

ICMarkets MT4 platform didn't follow the market spot which the lowest was 4233.31 (shown in TradingView as per screenshot) and it suppose to hit my TP at 4250 already.

Even my another MT4 plaform Lirunex, their lowest market spot is the same at 4232.98 as per screenshot.

Lowest market spot at ICmarkets MT4 platform was at 4248.27. The difference is 14.96 pips (tradingview) and 15.29 pips (Lirunex).

Now that my 2 open positions became floating losses as the trend has reversed.

Please kindly advise me on where should I make official complaint and report to the legal authority.

What is the response you received from icmarkets about this?

 

[IC Markets]

Hi Peter,

Thank you for taking the time to leave your feedback. We are happy to discuss any issues you've had with your live account. We understand our trade analysts have been in contact with you directly via email with some further context on your trades. We would be happy to answer any further queries you may have.

Kind Regards,
IC Markets Team

 

[FPA Forums Team]

The FPA invited the Original Poster to update this discussion on Nov 8, 2021 at 3:02 PM

 

[PeterForexTrading]

Hi Peter,

Thank you for taking the time to leave your feedback. We are happy to discuss any issues you've had with your live account. We understand our trade analysts have been in contact with you directly via email with some further context on your trades. We would be happy to answer any further queries you may have.

Kind Regards,
IC Markets Team

I received the reply from your supports. But I am not happy with the answer where they blame the Liquidity Provider and follow the ECN prices. I am having this repeated issue

 

[PeterForexTrading]

Dear IcMarkets,

I am really upset on your MT4 Liquidity Provider where the spot price for ETHUSD is far and incorrect as compared to what investing.com and tradingview showed during your icmarkets closed trading hours.

I have 2 open positions for ETHUSD, ID: 113360697 and 113360698.

Set TP 4220
Set SL 4480

Your IcMarkets MT4 Liquidity Provider didn't follow the market spot price which the lowest market price was 4205.87 (shown in TradingView as per screenshot) and it suppose to trigger my TP at 4220 already when resume to trading hour.

Even in Investing.com, their lowest market price is the same at 4207.98 as per screenshot.

However, your IcMarkets MT4 Platform didn't capture the prices when resume to trading hours.

I need this to be compensated and I shall bring this up to regulatory if this is not well managed!