Hamlet
Recruit
- Messages
- 4
Hello everybody.
I am reaching to this court seeking for help with withdrawing money to valid Visa Credit Card via Visa Direct Method from ICMarkets AU.
The thing is that before creating my ICMarkets account, I contacted support to confirm if I was going to be able to withdraw money via the same Visa Credit Card I use to deposit. I explained that if Visa Credit Card withdrawals was not going to be available to me then I was not going to open an account with ICMarkets. This is because I know bank wires are too expensive for me (only my local bank charges US$80 and I do not know if the brokers' bank charges another amount). Support told me that if I make a deposit with an eligible Visa Credit Card via Visa Direct method, I was going to be able to withdraw money using that same method.
On 17 June 2019 I made my first deposit of US$500.... one week later, after providing a copy of my credit card, on 24 June 2019 I made a test withdrawal of US$50 using the same method, and this withdrawal was successful.
---------------
Note:
At some point during this time, I received an email from ICMarktes saying that due to regulatory developments within Australia, ICMarkets could not guarantee that it will be able to provide its services to clients residing outside of Australia, but a few days later they sent me other email saying "following the valuable feedback of all our clients, we are pleased to inform you that we have made the decision to maintain your trading account(s) with International Capital Markets Pty Ltd (IC Markets AU).
---------------
So far so good... I continued trading with the remaining of the money in my account.
One month later, on 29 July 2019 I tried to make a new withdrawal, but the money did not reach my Visa Credit Card account. Instead the money was deposited back to my ICMarkets account. As per an email I received from IC Markets "Please be advised that an attempt to refund back to your credit card account has been declined by the bank as your credit card has expired. Kindly provide an updated copy of your credit card before resubmitting your request". This is not true at all, my credit card was not expired, but still I resubmitted the copy of my card.
I reached ICMarkets support several times and they asked me to:
#1 - submit one more withdrawal request, and contact them if it does not go through.
#2 - They blamed my bank so they asked me to contact my bank directly. I visited my bank and I even escalated the case to a supervisor and a account specialists, and they guaranteed that my bank was not obstructing or declining the transaction. Actually the told that my bank had not even received any signal that there was a transaction coming my way, so they did not have any transaction to reject.
#3 - I reached ICMarkets support again, and they asked my to add other Visa Credit Card, make a deposit of US$1 and after that deposit I was going to be able to withdraw all my money to that other card. I did so, but it failed the exact same way.
#4 - I reached ICMarkest to escalate the problem and the rep told me that she sent a ticket to the accounts department. A few days later, Julie Dinh from IC Markets Accounts Team replied back kind of explaining they send the funds to their bank and that their bank received a rejection from my bank. (blaming to my bank again)... I reached my bank again, escalated the case and provided them with screenshots of what ICMarkets said, but my bank again confirmed that they were not rejecting the transaction, confirmed that my Visa Platinum Credit card was all good to receive money internationally, and that again they had not received any notification of money coming my way that they could reject.
So here I am many months later without my money. Support is not helping at all, I have done everything they told me to do, and lately they just tell me to submit new withdrawal request and contact them back if it does not work. They suggested to use a Bank Wire, but it is too expensive for me (I do not want to pay US$80 to withdraw less than US$500).
Is this something I can get help with in here?
Thanks in advance
I am reaching to this court seeking for help with withdrawing money to valid Visa Credit Card via Visa Direct Method from ICMarkets AU.
The thing is that before creating my ICMarkets account, I contacted support to confirm if I was going to be able to withdraw money via the same Visa Credit Card I use to deposit. I explained that if Visa Credit Card withdrawals was not going to be available to me then I was not going to open an account with ICMarkets. This is because I know bank wires are too expensive for me (only my local bank charges US$80 and I do not know if the brokers' bank charges another amount). Support told me that if I make a deposit with an eligible Visa Credit Card via Visa Direct method, I was going to be able to withdraw money using that same method.
On 17 June 2019 I made my first deposit of US$500.... one week later, after providing a copy of my credit card, on 24 June 2019 I made a test withdrawal of US$50 using the same method, and this withdrawal was successful.
---------------
Note:
At some point during this time, I received an email from ICMarktes saying that due to regulatory developments within Australia, ICMarkets could not guarantee that it will be able to provide its services to clients residing outside of Australia, but a few days later they sent me other email saying "following the valuable feedback of all our clients, we are pleased to inform you that we have made the decision to maintain your trading account(s) with International Capital Markets Pty Ltd (IC Markets AU).
---------------
So far so good... I continued trading with the remaining of the money in my account.
One month later, on 29 July 2019 I tried to make a new withdrawal, but the money did not reach my Visa Credit Card account. Instead the money was deposited back to my ICMarkets account. As per an email I received from IC Markets "Please be advised that an attempt to refund back to your credit card account has been declined by the bank as your credit card has expired. Kindly provide an updated copy of your credit card before resubmitting your request". This is not true at all, my credit card was not expired, but still I resubmitted the copy of my card.
I reached ICMarkets support several times and they asked me to:
#1 - submit one more withdrawal request, and contact them if it does not go through.
#2 - They blamed my bank so they asked me to contact my bank directly. I visited my bank and I even escalated the case to a supervisor and a account specialists, and they guaranteed that my bank was not obstructing or declining the transaction. Actually the told that my bank had not even received any signal that there was a transaction coming my way, so they did not have any transaction to reject.
#3 - I reached ICMarkets support again, and they asked my to add other Visa Credit Card, make a deposit of US$1 and after that deposit I was going to be able to withdraw all my money to that other card. I did so, but it failed the exact same way.
#4 - I reached ICMarkest to escalate the problem and the rep told me that she sent a ticket to the accounts department. A few days later, Julie Dinh from IC Markets Accounts Team replied back kind of explaining they send the funds to their bank and that their bank received a rejection from my bank. (blaming to my bank again)... I reached my bank again, escalated the case and provided them with screenshots of what ICMarkets said, but my bank again confirmed that they were not rejecting the transaction, confirmed that my Visa Platinum Credit card was all good to receive money internationally, and that again they had not received any notification of money coming my way that they could reject.
So here I am many months later without my money. Support is not helping at all, I have done everything they told me to do, and lately they just tell me to submit new withdrawal request and contact them back if it does not work. They suggested to use a Bank Wire, but it is too expensive for me (I do not want to pay US$80 to withdraw less than US$500).
Is this something I can get help with in here?
Thanks in advance
