id like to get a feedback advice on what's my chances taking eToro to court

[thecapital]

Hi FPA!


I was etoro client since 2018. I had multiple issues with them before, which resulted in loss of $10k, but I didn't bother much. They paid me some peanuts compensation. I let them have it as for me it was a learning experience. The company has crossed the line now, I want to bring justice to this case.

On 21st April eToro has closed the market for 30 min when I wanted to close the position, this has been reported to etoro and they still haven't provided any response yet.

I received a call from my account manager in 1.5 days, he promised to come back to me with a solution, now he doesn't respond to my emails.

Below is the graph from eToro


which is different from the actual graph below from Yahoo.



result: etoro halted the trading and provided misled information. I didn't take any action on the position, I requested etoro to award me price 63.5 and return me the balance.
Nothing was done, still receiving emails saying we've passed this to relevant dept. Thanks for the patience.


2. On 10th May and 11th May eToro liquidated my account saying that it falls below the credit line. I requested a call back from the account manager who ensured me over the phone a week earlier that the will never liquidate the account without prior notice. I asked for an explanation, he failed to explain. I urged to return my account with full funds as they must be there. I promised to sue them.

Account balance prior to the case: 15,000 $.
Now: 0$

I've lost all my hair since then. I'm trying to get a decent lawyer on this case. Anyone can advise?

 

[acertablet]

hi, your etoro account is opened under which branch/juridisction? have you complain to financial regulator?

 

[thecapital]

London / UK. Yes, I went to the FCA website that directed me to the financial ombudsman site where I sent the same message above. No one replied yet.

 

[acertablet]

London / UK. Yes, I went to the FCA website that directed me to the financial ombudsman site where I sent the same message above. No one replied yet.

hope this helps

https://uk.pathlegal.com/freelegaladvice.php
https://weareadvocate.org.uk/contact_us.html
https://www.lawworks.org.uk/legal-advice-individuals

 

[DaveT]

The ombudsmen are slow to react but have come good eventually for me in the past

 

[Christina Ledger]

The ombudsmen are slow to react but have come good eventually for me in the past

there must be backlog at the moment too with offices not all operating as normal

 

[FxMaster]

Hi FPA!


I was etoro client since 2018. I had multiple issues with them before, which resulted in loss of $10k, but I didn't bother much. They paid me some peanuts compensation. I let them have it as for me it was a learning experience. The company has crossed the line now, I want to bring justice to this case.

On 21st April eToro has closed the market for 30 min when I wanted to close the position, this has been reported to etoro and they still haven't provided any response yet.

I received a call from my account manager in 1.5 days, he promised to come back to me with a solution, now he doesn't respond to my emails.

Below is the graph from eToro
View attachment 53837

which is different from the actual graph below from Yahoo.

View attachment 53838

result: etoro halted the trading and provided misled information. I didn't take any action on the position, I requested etoro to award me price 63.5 and return me the balance.
Nothing was done, still receiving emails saying we've passed this to relevant dept. Thanks for the patience.


2. On 10th May and 11th May eToro liquidated my account saying that it falls below the credit line. I requested a call back from the account manager who ensured me over the phone a week earlier that the will never liquidate the account without prior notice. I asked for an explanation, he failed to explain. I urged to return my account with full funds as they must be there. I promised to sue them.

Account balance prior to the case: 15,000 $.
Now: 0$

I've lost all my hair since then. I'm trying to get a decent lawyer on this case. Anyone can advise?

I know you have sent them an email and you haven't received any answer yet but still, I would like you to follow the steps here.

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: Invitation button will be enabled when your first post reaches 4 days old.
Note 2: Make sure to follow the suggestions correctly, when you do it correctly you will get below message in your thread automatically.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.

 

[FxMaster]

Till then follow the below-suggested options to draw their attention on your issue

Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat

You will find their email and address here https://www.etoro.com/en/customer-service/contact-us/

Also, share your story as a review here https://www.forexpeacearmy.com/forex-reviews/3731/www.etoro.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/eToro

https://twitter.com/etoro

https://www.linkedin.com/company/167277/?trk=tyah

https://www.youtube.com/etoro

https://www.instagram.com/etoro_official/