I had a dispute with IG Index about how much I owed. IG Index sent me a letter saying my account would be put on a cleared funds basis unless I provided evedence of funds(£30,000). The letter explained that that would mean I would have to have cash on the account to cover any running losses.
A deadline was given of 2 weeks to provide this evidence of funds.
I did not provided the evidence in the given timescale.
IG index immediateley suspended the account.
However, they did not remove the credit limit and left positions open despite the account having a running loss. The losses increased to about ten times at the time of suspension and the deadline given in the letter and the dispute arose.
IG Index filed a Bankruptcy petition.
However, I had lost that letter and when I asked the firm why my account was suspended, IG Index, said they had no evidence of suspension.
I got inceasingly desperate as the court hearing approached as I needed this letter for my defence. I made a request under the data protection act 1998 (DPA) to get all my infromation that the company held.
IG Index witheld the information for about 60 days beyond the statutory limit and until after the first court hearing. As a result I paid IG Index about 7 times the money at time of account suspension to get the Bankruptcy Petition dismissed. I have this evidence.
Moreover, IG Index withheld the infromation about the letter from the Ombudsman until after that hearing despite the Ombudsman office asking why my account was suspended two weeks prior.
The question is, is that a Fraud by IG Index? Fraud by failing to disclose information?
A deadline was given of 2 weeks to provide this evidence of funds.
I did not provided the evidence in the given timescale.
IG index immediateley suspended the account.
However, they did not remove the credit limit and left positions open despite the account having a running loss. The losses increased to about ten times at the time of suspension and the deadline given in the letter and the dispute arose.
IG Index filed a Bankruptcy petition.
However, I had lost that letter and when I asked the firm why my account was suspended, IG Index, said they had no evidence of suspension.
I got inceasingly desperate as the court hearing approached as I needed this letter for my defence. I made a request under the data protection act 1998 (DPA) to get all my infromation that the company held.
IG Index witheld the information for about 60 days beyond the statutory limit and until after the first court hearing. As a result I paid IG Index about 7 times the money at time of account suspension to get the Bankruptcy Petition dismissed. I have this evidence.
Moreover, IG Index withheld the infromation about the letter from the Ombudsman until after that hearing despite the Ombudsman office asking why my account was suspended two weeks prior.
The question is, is that a Fraud by IG Index? Fraud by failing to disclose information?