Marco Dietz
Recruit
- Messages
- 7
Since the end of May I try to get my deposited money from INSTA. Many emails have been sent and the only thing I can see is the incompetence of the support.
Ekaterina Surkova was the only person who at least tried to solve the problem. But now I don't even get an answer anymore.
It's been started with a request about 600 Euro. First INSTA refused to transfer my money because they said it was the wrong payment system. But I have made my deposit via bank too. After two unavailing requests the next message from INSTA was that I use incorrect bank details. After two weeks conversation via email, Ekaterina Surkova explained that I have to write my bank address correctly. But on May 13th I requested 300 Euro and I got my money using the same bank requisites and now all these bank details are suddenly wrong????
After I tried it twice nothing happened. My requested money always has been transfered back into my trading account.
On June 18th I tried again to withdraw 2300 Euro and on June 24th another 700 Euro. On June 27th I received 677 Euro.
After I tried to get help from Ekaterina Surkova again I received an lapidary email that I should investigate where the money is because INSTA has transferred my 2300 Euro on June 18th. But everyone knows that I can not investigate because I am the receiver. So INSTA is responsible to find out where my money is.
But since June 29th I don't get any answer. And still I haven't received my 2300 Euro too.
In my oppinion this is the result of the lack of competence at INSTA support and I believe that INSTA is a scam too. They try to cheat and I never will do any business with INSTA again.
Does anyone know how I can get my money back?
Marco Dietz
P.S. By the way I send an email to RAFMM to, but no response at all !!!
Ekaterina Surkova was the only person who at least tried to solve the problem. But now I don't even get an answer anymore.
It's been started with a request about 600 Euro. First INSTA refused to transfer my money because they said it was the wrong payment system. But I have made my deposit via bank too. After two unavailing requests the next message from INSTA was that I use incorrect bank details. After two weeks conversation via email, Ekaterina Surkova explained that I have to write my bank address correctly. But on May 13th I requested 300 Euro and I got my money using the same bank requisites and now all these bank details are suddenly wrong????
After I tried it twice nothing happened. My requested money always has been transfered back into my trading account.
On June 18th I tried again to withdraw 2300 Euro and on June 24th another 700 Euro. On June 27th I received 677 Euro.
After I tried to get help from Ekaterina Surkova again I received an lapidary email that I should investigate where the money is because INSTA has transferred my 2300 Euro on June 18th. But everyone knows that I can not investigate because I am the receiver. So INSTA is responsible to find out where my money is.
But since June 29th I don't get any answer. And still I haven't received my 2300 Euro too.
In my oppinion this is the result of the lack of competence at INSTA support and I believe that INSTA is a scam too. They try to cheat and I never will do any business with INSTA again.
Does anyone know how I can get my money back?
Marco Dietz
P.S. By the way I send an email to RAFMM to, but no response at all !!!
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