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Problem Insta Forex has refused to fund my account for no reason

I am having an issue with a company

esiri

Recruit
Messages
6
Hello forex peace armeny i want to lay a complain about insta forex,i funded my account today in the early hours of the day at about 11:16am my time and my method of payment was done via liberty reserve, here is proof of my payment
Dear Emuesiri,

You have successfully sent a payment from your account U7813390 (Agbedia Emuesiri):

Date: 1/7/2013 11:16 AM
Batch: 126655280
Sent To: U7777 (InstaForex)
Amount: $202.30
Memo: Deposit to account 5150431;9089962

Thank you.
and i am yet to receive my funds in my trading account,i have been calling insta forex and they keep telling me one story or the other and liberty reserve was meant to be instant deposit,i previously had other trade running and that was why i added more fund to my account and i could make any trade as a result of this delay and i am yet to receive my money,i have never had this problem before while funding and i strongly believe they are trying to cheat me out of my profit please do something about this issue and i need them to compensate me for the damages caused during the delay in funding my account because it was written in their site that deposit via liberty reserve is instant.Thank you

Name: AGBEDIA EMUESIRI
PHONE: +2348136794295
TRADING ACCOUNT NUMBER:5150431
TRADING ACCOUNT NAME:AGBEDIA
 

Pharaoh

Brigadier General
Messages
20,231
File a complaint with LR. Ask them for verification that the money went to InstaForex. Forward whatever you get from them to InstForex.

Also, Insta Forex has a "regulator" (really just a club with several other brokers) that you can file a complaint with. I don't place a lot of faith in this so-called regulation, but the only way to find out for sure if it works or not is to file a complaint.
 

esiri

Recruit
Messages
6
insta forex are scam and peace army is not doing anything about it

here is a proof of my deposit made two days ago and i am yet to get my money i have earlier reported this issue to peace army but nothing is said about it.


Date: 1/7/2013 11:16 AM
Batch: 126655280
Sent To: U7777 (InstaForex)
Amount: $202.30
Memo: Deposit to account 5150431
transaction number:9089962

each time i chat with them this is what they tell me.
Please kindly wait this information is being processed.
Information about your withdrawal/deposit has been forwarded to Finance department, and it will be proceeded within their operating hours from 10 a.m. to 7 p.m. Kindly ask you to be patient. We apologize for delay

Support manager 43
According to the Public Offer Agreement, which you accepted while opening a real trading account, withdrawal processing period can exceed 5 working days: “4.1.5. Withdrawal is processed at the stated time which is particular for every payment system, however, in some cases the time constraints may be increased up to 5 working days except for the cases designated in the clause 9.1.4. of the present Agreement”. However, it does not mean that your withdrawal will be processed on the fifth day. We kindly ask you to wait.


I did not apply for withdrawal but rather i deposited money.

Support manager 43
I am sorry for my mistake.
Please wait while I recheck your account.
Usually, payments via Liberty Reserve are charged instantly.
If it was not happened due to some technical reasons, then our Finance department is forced to process such payments manually.
Please kindly wait until your fund credited to your trading account.
We are sorry for this inconvenience situation.

i have written to that finance department a thousand and one times but yet no reply this is their email:eng.finance@instaforex.com
05:41Support manager 43
Wait a minute, please.
E-Mail: eng.finance@instaforex.com Yahoo Messenger: IFX.Payments Skype: ifx.finance.consultant ICQ: 429048404 Phones: +7 (812) 4580389 +7 (499) 7042347
 

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AsstModerator

FPA Forums and Reviews Admin
Messages
5,715
The Forex Peace Army isn't doing anything about it?

The FPA declared this broker to be a scam in 2008. InstaForex has gone to great efforts to discredit and destroy the FPA and we are still here warning traders not to trade with this company.

You only complained about this within the last day or so and one FPA member has already responded with some advice. InstaForex will not speak to the FPA. What did you expect? Are we supposed to send a commando team to to Russia to break into their offices and collect your money for you?
 

esiri

Recruit
Messages
6
so please tell me what do i do now because i have opened running positions and i needed that fund to save my account and trade is going against me as we speak and instaforex don't care about this. this is the only proof i have about my payment the batch number confirms that i have sent the money to them and they are not withholding that fact but instead giving me stories telling me that my account was not credited automatically and that it would be processed manually by the finance department and the so called finance department nobody can reach i have also sent them mails and no reply.

Date: 1/7/2013 11:16 AM
Batch: 126655280
Sent To: U7777 (InstaForex)
Amount: $202.30
Memo: Deposit to account 5150431
transaction number:9089962
 

RahmanSL

Major
Messages
2,887
I have posted somewhere here at the FPA about LR taking more than one month (and with many2 e-mails to them) to transfer my friend's money into her account with one of the broker which I helped set-up for her.

So, you might need to check with LR because they could be the guilty party responsible for late transfer of money to your broker.

....and yes, AsstModerator is very correct in pointing out the fact of your case with Instaforex having been declared a scambroker in 2008, so you might very well not see your money one way or the other.
 

esiri

Recruit
Messages
6
Yes i am confirmed with liberty reserve and the screen shoot attached is also a proof to that,i have also contacted them on phone times without number but still no hope.
 

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BigT1

Sergeant Major
Messages
951
Esiri,
I have received your private message.
Please post your trade record for us to examine, and make your case.
FPA cannot protect you against losses due to trades you ordered that may have gone against you; only you can help us rectify outright fraud or client abuse.
Please state your case here.
.
AI
 
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esiri

Recruit
Messages
6
Instaforex are confirmed scam,they refused to fund my account because they wanted my old positions to close at a lose previously i have edged my account because i wanted to save my account,attach here is a prove to that effect,i funded my account on 01/07/2013 via lr and instaforex delayed my fund giving different excuses that there was a problem funding my account automatically and told me it was going to be funded manually with 1-2 hrs but they refused to fund my account not until today on the 01/10/2013 when i pulled out of my edged trade and trade went against me and immediately my account wiped off they immediately credited my account please forex peace army are they allowed to do that?
 

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