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Problem InstaForex - A New Excuse to Confiscate Profits

I am having an issue with a company
FPA members Yulia and Barunia both complained in FPA’s forums that InstaForex not only cancelled their signup bonuses, but also removed all profits from their accounts, refunding only their initial deposits. InstaForex’s representatives in our forums, Ekaterina and Anna claimed that Yulia and Barunia were the same person trying to take advantage of InstaForex’s $30 sign up bonus. As evidence, it was said that both accounts opened at about the same time and that both took the same trade on the same currency pair.

Ekaterina then asked our AsstModerator to remove Yulia and Barunia’s complaints from the forums. The FPA also received at least 1 email from InstaForex demanding that Yulia and Barunia’s complaints be removed. He replied that InstaForex needed to provide some evidence, since the exact same thing could have happened if Yulia and Barunia were friends who traded together, subscribed to the same signals service, or if one person served as an account manager for the other. He said that if InstaForex could provide solid evidence that Yulia and Barunia did conspire to cheat InstaForex, the complaints would be removed and their FPA accounts would be terminated.

Ekaterina promised evidence, but failed to deliver any. Lt. Gerard, one of our investigators, sent an email asking for evidence and got none. This put the FPA in a bad position, since InstaForex was paying for advertising on our website. The FPA is supported by advertising revenues. This lets us keep our Daily Signals, Reviews, Forums, and Scam Investigations and other member services 100% free. Suspending or canceling ads would cost each person here a portion of their salary.

Since InstaForex claimed to have evidence, but had not given it after being asked, it was decided to suspend their advertising campaign with the FPA until the issue could be resolved. As an added incentive for them to provide the evidence, the FPA’s advertising company offered InstaForex a 5% bonus in the number of their ads we would run, if they could give the evidence they claimed to have.

Gerard asked Yulia and Barunia for copies of the same ID cards that they used to open an account as well as for an explanation of why they had taken the same trade. Yulia and Barunia provided copies of the cards and explained that they were friends who decided to open accounts with InstaForex to take advantage of their signup bonus program. They were in contact with each other online after the accounts were active and both decided to place a trade on the same currency pair at the same time.

InstaForex’s only response to repeated questions from Gerard was to point out that the agreement Yulia and Barunia both signed when joining included these two provisions…

Rule 4: The client confirms that he/she receives the Welcome Bonus not for members of his/her family or friends but for himself/herself.

The FPA can see that two people opening accounts at about the same time and placing the same trade would be suspicious. We can also see that two people who know each other might do the same thing. Ekaterina called them scammers and promised evidence to prove they are scammers. We can fully understand InstaForex wanting to check these accounts more closely, but are very disappointed that InstaForex would never provide any real proof..

Also note that there is no exclusion for 2 friends opening accounts at the same time and trading together, as long as the bonus and profits are intended for each of them individually.

Rule 7. The company can cancel the Welcome Bonus in case of revealing unscrupulous usage of the bonus surcharge system.

Again, InstaForex only gave enough information to be suspicious of the possibility of unscrupulous usage. InstaForex repeatedly failed to present any evidence to verify this claim. A reasonable person would expect proof, not just suspicions.

One other important thing. Both traders did make a deposit that InstaForex refunded. If they really did cheat on the bonus (never proven), InstaForex would still owe both Yulia and Barunia a percentage of their profits based on the percent of the opening balance that their initial deposits represent.

The FPA cannot stand by while a company takes money from traders based on suspicion alone. The FPA’s first definition of scam is…

A brokerage refusing to return money that legitimately belongs to a trader. This includes not only direct failure to return money, but also things like brokerages suddenly declaring prior profitable trades to be nullified when the trader attempts to withdraw funds.

InstaForex repeatedly failed to provide evidence they claimed to have. We have no choice in this circumstance but to believe that InstaForex does not really have any evidence.

We cannot consider a broker that takes profits away from clients based solely on suspicions with no evidence to be anything but a scam.

The FPA’s fifth definition of scam is…

Other behavior that would be considered to be highly unethical by a reasonable individual.

In this case, a brokerage publicly accused 2 traders of scam, cheating, and fraud in forums while refusing to present evidence they claim to have. Further, InstaForex representatives publicly and by email demanded that the complaints of these traders be censored. In the opinion of the FPA Scam Investigations Committee, this would be considered to be unethical by a reasonable person.

InstaForex was given the choice of paying the traders what was owed to them or providing evidence to prove that they did not owe the money. InstaForex chose to do neither one. Gerard’s final request for real evidence resulted in InstaForex attacking the credibility of the FPA.

Official FPA Scam Finding

Yulia's Original Complaint

Barunia's Original Complaint

Additional discussion thread on this issue

Special Note: There is a third trader who has complained about InstaForex. Our investigator waited to see if InstaForex could provide any evidence in that case. InstaForex says that she attempted to defraud them via referrals and that her high-risk, aggressive trading style somehow took advantage of an incorrect price feed, causing to cancel all of her trades. Later, InstaForex admitted that there was no price feed error and restored her profits.

Details and Discussions of Aras194's Case
Scams of InstaForex

Good Job FPA!!! bravo! I don't really like the concept of 'policing' but if it doesn't take place then ALL the creeps and crooks C&C...will take advantage of the decent people. will it ever end???
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I see that Ekaterina and Anna must not be the only InstaForex people who can't answer simple, direct questions.

Too bad for the FPA members who lost money. At least the scammers have been exposed and will find it a little harder to get customers now.
Thank you very much FPA

Dear FPA, I really appreciate your help very much, you have lost advantage from the advertising of instaforex because of me and Barunia
I hope God Bless you always and FPA becomes greater in the next time.
I would also say thank you to Pharaoh for his consern in our case since the beginning, I really appreciate it so much..

All the best

I do appreciate your kind words. I'm always ready to step up and try to help a fellow trader in need. It's one of the reasons I spend most of my forum time here at the FPA instead of at some of the other forums.

I hope you have far better luck with your next broker.
Nice One FPA

Every Industry I know has some sort of police and this one should be no different!
If the FPA didn't stand up and help us with problems like this, then we are going to be screwed even more often by brokers and they will keep getting away with it.Well done FPA for sticking up for us!
Thank you

Thanks to all of you guys from FPA :)

Keep up the good work. It really helps to know there is someone "in our corner" when dealing with forex brokers. Since there is no regulation of this industry, we have to defend ourselves.

r u kidding?

So basically -if I buy advertising here its cart-blanche to be a POS company that steals from its clients? This is exactly y I no longer support this forum-its to bad too. There are a lot of good members here-Its that same double standard that has helped tarnish the reputation and validity of this website.I hope u guys who run this site come back to reality and make it what it was and should be-a website dedicated to Forex and its traders-and not the religon of the almighty dollar! Good luck.:unhappy:
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Scammers are dangerous.
Felix, Are you sure any of us can pay for your wonderful works? No we cannot. Because the fight for justice is worth over a trillion dollars.
Only God will repay You.
Thank You ones more
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