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Instaforex - The Greatest Thieves in the World!

Discussion in 'Scam Alerts' started by Izsak Gabor, Jun 4, 2009.

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What do you think about Instaforex?

  1. Izsak Gabor

    Izsak Gabor Private, 1st Class

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    Hi!

    My name is Izsak Gabor, and I would like to request your help!

    Here is the story: (I posted it here: InstaForex - www.InstaForex.com - Page 75 - Forex Trading)

    The EUR/HUF price was not moving on 2009.02.13 from 14:00 to 18:30 while I had 3 open short positions (other prices were moving, very accidental huhh?).
    I was speaking with the support via live chat through the laggy period, and all they could say for this was: "Patience, make a pretension, and we will reply soon" (I already sent them a pretension but no problem for them)
    And after the lagg I had a folating P/L of -$214. I wrote them to take out these postions with a zero profit/loss, because I could close them at an overall positive balance before the lagg occured and this is their fault. Nothing happened... and 2 days later I got a reply:

    " Dear Sir.

    We have investigated your claim.

    “trade context is busy” error report generates by your terminal in the case

    previous order is under processing.

    When you find this error platform did not send new request to server

    Because “trade context is busy”.

    There were some problems with server this time but they had played no role in

    this situation. "


    So I had to open hedge position to protect my margin, so I opened 3 Buy orders. And you know whats the funny part of it? I got another email 6 hours later:

    " Dear Sir.

    We have investigated your claim.

    Orders you have send to us were deleted and your

    balance was recalculated.

    Sorry for inconveniences. "


    So the 3 Buy orders were open and the 3 Sell were closed... funny ha?
    I sent them a lot of emails, spoke via live chat with the support, I wanted to take out the hedge positions too then (since they said they won't close my short positions, so I opened 3 longs, and after that they closed my short positions) and nothing happened... and I got a MARGIN CALL.....


    They didn't want to recognize the problemm they said there was no lagg, and it was my fault...
    A couple days later I got an email:

    "Dear sir,

    we apologize but we can not take in account any blackmaling issues.

    If you would to get reviewing your case then please contact chief.dealer@instaforex.com"


    I wrote to him whats my problem, and he said there were no lagg on 2009.02.19.... (i have the screens and other proofs)
    And he always said this:

    "May be there were troubles with connection on your side.

    But in this case we can not compensate your loss too according with point 7.3.2 of public offer agreement:

    7. 3.2. When performing trade operations with the help of the Client terminal, the Client assumes financial loss risks that may arise later, such as:
    a) Hardware, software bugs and poor connection quality on the Client’s side
    b) Client’s improper use of equipment;
    c) Incorrect installation of specific settings in the Client’s terminal;
    d) Usage of outdated software version;
    e) Client’s lack of knowledge, and lack of time to understand the instructions provided in the “Client’s terminal User Guide” and also in “FAQ: Frequently Asked Questions”.


    My initial deposit was $1000, and I had an $1396 balance few days later.
    That is about 40%. I think this is the reason for the lagg (and only on the EUR/HUF pair for 4 and a half hours!)
    Now I have $0.71 in my account. It happened 39 days ago and I still didn't get my money back! You are thieves who can't even write correctly!
    BUT I want my money! It is mine! So give it back to me!

    Still nothing happened, they do not want to reply to me... so please help me get back my initial deposit of $1000. Thanks in advance!

    Regards,
    Izsak Gabor
     
    #1 Izsak Gabor, Jun 4, 2009
    Last edited: Jun 4, 2009
  2. Hahed1

    Hahed1 Private, 1st Class

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    Dear izsak Gabor: unfortunately you have been the latest and current victim of instaforex! sorry about that and welcome to instaforex's victims clubs club because i have been one of them!

    you will get your money with all your entilement now that the issue has come to FPA!

    Meanwhile lets wait for Ekaterina to come on board:

    Ekaterina please do not tell me you have anything to do with this again? you are still my friend and this is an oppurtunity for you to prove your difference and goodness to izsak Gabor!We are waiting for you and do not let us down!
     
  3. clem699

    clem699 Sergeant

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    Instaforex

    Instaforex may have paid HAHED1 his money because the issue generated alot of publicity.In my on opinion,the company is just an ordinary bucket shop and poorly capitalised.The company is SCAM and that they will forever be.By now,any serious trader using them should systematically withdraw his/her money.I,really, rejoice with HAHED because i could imagine how the past few weeks would have been for him.

    Once again,WELL DONE FPA.

    Can anyone please explain the word PRETENSION as used by the most recent victim of instaforex to me?
     
  4. IFX Ekaterina

    IFX Ekaterina InstaForex has 1 confirmed scam case against it.

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    Dear Izsak Gabor,
    Tell me, please, your account number first. And also I'm asking you to publish screen shots and whatever you call "evidence".
     
  5. IFX Ekaterina

    IFX Ekaterina InstaForex has 1 confirmed scam case against it.

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    Dear clem699,
    Our company have paid money to Hahed1, because eventually he have entered the correct swift-code of his bank in his application for withdrawal. That is why we even have not repayment and transfer was processed correctly.
    We always care about our customers and about our reputation. Unfortunately, when something goes wrong, people become very emotional and agressive, that is why it is too difficult to find a compromise with them. And Forex-trading is a very risky business, as you know: we have lots of examples of scamming brokers. That is why if money was not transferred first time successfully, people start think that company wants to rob them, and they do not have any thought, that maybe they are guilty for themselves?
     
    #5 IFX Ekaterina, Jun 5, 2009
    Last edited: Jun 5, 2009
  6. IFX Ekaterina

    IFX Ekaterina InstaForex has 1 confirmed scam case against it.

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    Also I would like to mention once again, that JUST IFX FINANCE DEP. found the error of Hahed1's transferr fails, not FPA. As we told you hundreds times, the problem was in entering the incorrect swift code by Hahed1, when sending the application for withdrawal. For several times we asked Hahed1 to enter the swift code we told him, but he was obstinate. And when eventually he agreed to follow our advice, he got his money.

    Please, understand, that the company is not responsible for the curtomer's capabillity to enter the correct data or for the work of the banks.
     
    #6 IFX Ekaterina, Jun 5, 2009
    Last edited: Jun 5, 2009
  7. geoffrey

    geoffrey Private, 1st Class

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    Do You Think It's Really Swift Code!

    At one point Ekaterina gave us the picture of Hahed1 being in Indosia where his money she said was first sent. What relationship has that with the present wrong bank swift code you assert? One good news is that you have paid the money and hahed1 also aknowledge this fact.
     
  8. IFX Ekaterina

    IFX Ekaterina InstaForex has 1 confirmed scam case against it.

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    geoffrey,
    you should learn better the case's development before making wrong resume. We have appologized to Hahed1 for our first wrong supposition about incorrect counrty.
    You can contact Platinum Habib bank for yourself and get to know if we adviced correct swif code and if Hahed1 was entereing incorrect swift code.
     
  9. Hahed1

    Hahed1 Private, 1st Class

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    Another chip of the old block tactics to escape hardship has emerged again!
    Ekaterina can you tell mr. clem699 and izsak Gbabor why Instaforex is still in the blacklisted folder of the FPA? they need not be taught elementary arithmetic to figure out why! and why instaforex has the highest number of scam complaints! The day is still very young to start that acrobatics you were allowed to display in my case with you!

    FPA has saved you that i have been cautioned not to say it all!

    Remember the stigmatized reputation of instaforex is still fresh and shall remain in our memories!

    Do you know this victims? Aras 149, Yulia&Barunia, Hahed1 and and now Izsak Gabor? I think they are the "correct swift" code you are referring to in my case!

    Izsak Gabor do not need to provide any screen shots for your forlorn hope maneuvres! pay him his money and case shall be swept under the carpet!

    we are still watching and waiting!
     
  10. Izsak Gabor

    Izsak Gabor Private, 1st Class

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    My account number is: 13552

    The Screenshots:

    A little part of our chat conversation with instaforex support in the "laggy time" + my 3 open initial positions:
    (To be honest, I was really angry, but I hope you can understand that)


    http://img15.imageshack.us/i/chatproof.png

    The lagg that was placed on 2009.02.19, in the MT4 platform of instaforex:

    First screen: http://img329.imageshack.us/i/insta1.jpg
    Second screen: http://img329.imageshack.us/i/insta2.jpg
    Third screen (I made it today): http://img329.imageshack.us/i/insta3.jpg


    6 other screenshots (in the "laggy time", from Saxo Trader platform):

    Saxo Trader, 14:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo1.jpg
    Saxo Trader, 15:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo2.jpg
    Saxo Trader, 16:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo3.jpg
    Saxo Trader, 17:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo4.jpg
    Saxo Trader, 18:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo5.jpg
    Saxo Trader, 19:00 GMT+2, H1 Chart: http://img329.imageshack.us/i/saxo6.jpg

    Hope this helps.

    PS: Sorry but I couldn't figure out how to get the links working... :S
     
    #10 Izsak Gabor, Jun 5, 2009
    Last edited: Jun 5, 2009

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