complaint and claim
Name: Nizamuddin b. ghazalli
nationality: malaysian
Id. No. : 850412085129
Acc. No. : 7072607 (singapore server)
Details of the case:
Date : 3rd may 2011
Time : 16:28 (GMT+8)
Pair : GBPUSD
case order number : #337608430
Position : Sell
Entry price : 1.6554
Stop loss : 1.6562
Take Profit : - No TP (original setting) TP suddenly appeared at:
1.6551
I used the EA to enter the market and i set the EA to put "pending
order" before entering the market at given time as above.The price
entered for the first time was 1.6554.i saw the price hit in front
of me.i already got profit around 30pips and suddendly the price
changed to 1.6500 and instaforex kicked the first entry..i really surprised how could that be happened after the price was hit.If you said that the EA change the price for me.why is it the Stop Loss didn't follow.as wel as the TP that suddenly appear about 3pips..?? They replied to me saying that my EA modified the price for me.but there is a question.Can the EA or robot modify the price after it already hit. If that so better i used the EA to adjust for the higher price to enter SELL even i already entered the market before. the
amazing thing is how could it hit the TP which is above the entry
price. you can have a look at my journal.there is no selling price at
1.6500. Meaning that is has technical issue.i already sent the email so many time to instaforex but still no solution given.my account almost MC.
Name: Nizamuddin b. ghazalli
nationality: malaysian
Id. No. : 850412085129
Acc. No. : 7072607 (singapore server)
Details of the case:
Date : 3rd may 2011
Time : 16:28 (GMT+8)
Pair : GBPUSD
case order number : #337608430
Position : Sell
Entry price : 1.6554
Stop loss : 1.6562
Take Profit : - No TP (original setting) TP suddenly appeared at:
1.6551
I used the EA to enter the market and i set the EA to put "pending
order" before entering the market at given time as above.The price
entered for the first time was 1.6554.i saw the price hit in front
of me.i already got profit around 30pips and suddendly the price
changed to 1.6500 and instaforex kicked the first entry..i really surprised how could that be happened after the price was hit.If you said that the EA change the price for me.why is it the Stop Loss didn't follow.as wel as the TP that suddenly appear about 3pips..?? They replied to me saying that my EA modified the price for me.but there is a question.Can the EA or robot modify the price after it already hit. If that so better i used the EA to adjust for the higher price to enter SELL even i already entered the market before. the
amazing thing is how could it hit the TP which is above the entry
price. you can have a look at my journal.there is no selling price at
1.6500. Meaning that is has technical issue.i already sent the email so many time to instaforex but still no solution given.my account almost MC.