Problem Instructions for CapitalOneForex clients having troubles withdrawing their funds + General informati

[AsstModerator]

Please Read and Follow All Instructions

If you are having trouble getting your funds back from Capital One Forex...

1. Do not file an FPA Traders Court Case at this time. Capital One Forex already has an FPA Scam Finding, so no new cases will go to a vote unless the Scam Finding is lifted.

If you follow the rest of these instructions correctly, your issue will be considered to be part of the current Scam Finding.

2. If you cannot get your money out of Capital One Forex and have not already left a review, Click Here and submit a review. In general, an extended delay on withdrawing money qualifies for a 1 star rating.

3. If you cannot get your money out of Capital One Forex and have not already opened your own personal thread in the Scam Alerts Folder, Click Here and then look for a big green button that says + Post New Thread If you don't see it, try logging in to your FPA Forums account first. If you don't have one, go ahead and sign up.

If your thread ends up in the moderation queue, please wait until it's approved before doing item 5 (below). The moderation queue is generally checked at least once each trading day, usually shortly after the Asian session begins. Since reviews can take up to 5 business days to be approved, don't wait for the review to be approved.

4. Send an email to Makcim Salakhav at gm@capitaloneforex.com and include...

A. Your MT4 account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. A request that all discussions and negotiations of your issue be done exclusively by email and never by phone.
E. Ask what other information is needed to access your funds.

5. After you have submitted a review, started a thread in Scam Alerts, and emailed Makcim, make a post in this thread. Include...

A. Your MT4 account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. The date and name on your submitted review (item 2, above).
E. A link to your Scam Alerts thread (item 3, above).
F. The date you emailed Makcim (item 4, above).

If your post doesn't follow the instructions, I reserve the right to delete it with no notice to you.

6. Please recheck this post at least once per month. I may add or change some instructions. I don't have time to track down and email each person individually.

7. Please leave a followup post if anything changes. Please post immediately if anyone from Capital One Forex...

A. Calls you. Due to the history of abuse in phone calls, the FPA recommends keeping all communications with the company in email.
B. Tries to convince you to accept less than the amount you are legitimately owed, especially if it's "accept this or get nothing."
C. Asks you to post any followup in the forums or reviews declaring your issue to be resolved before any money owed to you is received on your end.

8. If you do all of this correctly, the FPA will consider your issue as part of the Scam Finding against Capital One Forex. Your issue will need to be dealt with before the Scam Finding can be lifted.


For those wanting to provide information about Capital One Forex...

For all posts, evidence is strongly desired. Hundreds of rumors are less valuable than one documented fact.

If you have any information about current or former owners, employees, or associates of Capital One Forex, please post it here.

Any information about the company's structure, registration, regulatory action, etc. is welcome.

Serious suggestions about where clients can file formal complaints with law enforcement and regulators are welcome. I don't think the CIA or MI5 really care about client issues with a forex broker, so please don't make list with suggestions like this.

External links are fine, but please also attach screenshots.

Internal links to threads in Scam Alerts are also fine. Please include a summary, not just "click here for information". Or, you can repost the original information here. If you aren't the original author, include a link to the source and say who the original author is.


For everyone...

Be aware that I consider the Wholesale Forex Complaints folder to be a strongly "on-topic" area.

The topic of this thread is Capital One Forex and anyone or anything linked to Capital One Forex. I sincerely hope that this will result in more traders being able to recover their funds. Off-topic discussions in this thread will make that less likely to happen.

If some unrelated forex company gave you a problem, please talk about it in the Scam Alerts Folder, not here.

A small amount of banter related to the main topic is permissible. Just don't let it distract from the main topic.

Off-topic posts will be removed without warning or notice. Repeat offenders will lose their access to this thread.

Anyone attempting to engage in commercial activities in this thread will be immediately fed to Spam Cat.

If you aren't sure if something belongs here, use the "Contact Us" link at the bottom of the page and select General.

 

[Pharaoh]

I'd like to add a few suggestions.

Gather all possible evidence. Your account statements, any emails, etc. If you deposited or withdrew by wire, get that banking info (and post it in this thread). Get screenshots of any terms and conditions too.

File a complaint with econsumer.gov - Your site for cross-border complaints. Be aware that eConsumer itself doesn't take action. What it does do is collect complaints and make all the information available to police and regulators around the world.

Ask your bank and local police if there is any agency in your country that deals with online financial fraud complaints. If there is, please share the information here.

Before saying "police and regulators don't do anything", consider that police and regulators CAN'T do anything without enough evidence to act on. If you call the police or a regulator and just shout "I got SCAMMED! Get my money back NOW!", this will be useless. Instead, if you provide a detailed report with evidence, it could be the final piece of the puzzle needed to take action.

If you deposited by credit card and can't make a withdrawal of money in your account, try this:

1. Get screenshots of anything about how long withdrawals should take.
2. Get screenshots showing the deposit going into your account as well as the current balance/equity in your account.
3. Call the credit card's issuing bank.
4. Ask to speak to the fraud department.
5. Carefully explain the situation. Make sure to explain that the services provided by a broker include deposit, trading, and withdrawal. Be clear that you are being denied a withdrawal for money that is in your account and this is a failure of the service.
6. Ask if a chargeback is an option.
7. If the person can't give you a clear answer, politely ask for a supervisor.

Note that a chargeback can only recover money deposited. If you made profits, it cannot recover those funds.

Don't give up. Dragging things out and keeping money owed is the oldest scam in the book. The sad fact is that a scammer can borrow $100 from each of 100 different people ($10,000 total). If he gives delays and excuses for a couple of months, many of the people will give up. If he drags it out for 6 months, chances are that over half will give up. Now he can either keep delaying or else can pay back the remaining people and pocket over half the money. Imagine if the amount of cash per person is larger and the number of people is larger. This goes from being a simple one person rip-off and becomes the business model of deposit-only brokers.


Scammers want you to give up. Scammers want you to think that filing complaints with police and regulators is useless. People who do this only help to keep the scammers in business so they can scam more innocent victims.

 

[getaralove]

A. my MT4 account number is 97189 and 97190
B. The amount of money i believe i am owedis 16000$ and 1080$
C. The date when the first failure to process my withdrawal request happened is 19/8/2014
D. The date and name on my submitted review is ahmed elmenshawy, giza, Egypt - 3/9/2014
E. A link to my Scam Alerts thread is https://www.forexpeacearmy.com/fore...an-not-withdraw-my-money-capitaloneforex.html
F. The date i emailed Makcim is 26/8/2014

 

[fiogol]

Apparently, this Samir Beool has a criminal record which you can view from the following screenshots. As for Enrico Falchi who used to be his partner in crime at CapitalOneForex, that bastard fled to IronFX which I understand is being heavily grilled by the Chinese media right now. And as you all know from my previous post, that Samir was also involved in running a prostitution ring. I will repost all the screenshots of it once I get home from work.

 

[Alex-rus]

А. Мое MT4 номер счета 97372
B. Сумма денег, которая мне должна компания 2000$
C. Дата, когда произошла первая неудача на вывод средств 21/8/2012
D. Ссылка на мой scam осторожно! Мошенники!!
E. Дата моего обращения к Makcim 27/8/2014

 

[fiogol]

Got a little caught up with work and playing Destiny on my ps4 but anyway here are the screenshots.

 

[fiogol]

And for those of you who still don't know what that motherf**ker Samir Beool looks like, here are some of his pics.

 

[fiogol]

A couple more pics.

 

[abbasali]

Capital one forex is best website for forex trading my name is Abbas Ali and my account number is 100XXX
I earned 56.63$

Spam Cat wishes you good luck withdrawing your money. With Capital One Forex, you'll need it.

 

[FlorenceUberAlles71]

Capital one forex is best website for forex trading my name is Abbas Ali and my account number is 100XXX
I earned 56.63$

AH AH AH AH AH AH AH AH AH AH AH.....

I don't know if you're more ridicolous than stupid....maybe both!!