Dear @carogo,Dear carogo,
Thank you for providing your details.
We have looked into your query and noted that your complaint is currently examined by the appropriate department of the Company as per the Company’s complaints handling policy. In light of this, we can confirm that you should expect to hear from the said department as provided by the said policy in due course.
Thank you for your message.
You have registered a complaint on February 13th, 2018.
Your complaint is still under review and the company will revert within the prescribed timeline.
Thank you in anticipation