• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem Instructions for IronFx clients who are having trouble withdrawing their funds

I am having an issue with a company
Dear carogo,
Thank you for providing your details.
We have looked into your query and noted that your complaint is currently examined by the appropriate department of the Company as per the Company’s complaints handling policy. In light of this, we can confirm that you should expect to hear from the said department as provided by the said policy in due course.
Regards

Dear @carogo,

Thank you for your message.

You have registered a complaint on February 13th, 2018.

Your complaint is still under review and the company will revert within the prescribed timeline.

Thank you in anticipation
 
A. Your account number: 528104
B. The amount of money you believe you are owed: US$ 24,778.91
C. The date when the first failure to process your withdrawal request happened: 20 June 2015.
D. The date and name on your submitted review: 7 December 2015, MarkW.
E. A link to your Scam Alerts thread: https://www.forexpeacearmy.com/community/threads/ironfx-and-8safe-scam-alert.43246/
F. The date you most recently emailed IronFx : 7 December 2015.

Dear MarkW,

Thank you for your posting.

You have chosen to use the FOS service, therefore your case had to follow the timelines of the FOS. We have no further comments in this respect.

We confirm that your case will be resolved shortly.

Thank you
 
Dear MarkW,

Thank you for your posting.

You have chosen to use the FOS service, therefore your case had to follow the timelines of the FOS. We have no further comments in this respect.

We confirm that your case will be resolved shortly.

Thank you

Dear @MarkW

Thank you for your message.

Your matter has now been resolved.

Thank you
 
A. Your account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. The date and name on your submitted review (item 2, above).
E. A link to your Scam Alerts thread (item 3, above).
F. The date you most recently emailed IronFx (item 4, above).

A. 20057966
B. US$ 9663.89
C. 22-11-2016
D. 30-08-2018 - Name: lomantpa (Paulo Lomanto)
E. https://www.forexpeacearmy.com/community/threads/ironfx-withdraw-issues.56998/
F. 30-08-2018
 
A. Your account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. The date and name on your submitted review (item 2, above).
E. A link to your Scam Alerts thread (item 3, above).
F. The date you most recently emailed IronFx (item 4, above).

A. 20057966
B. US$ 9663.89
C. 22-11-2016
D. 30-08-2018 - Name: lomantpa (Paulo Lomanto)
E. https://www.forexpeacearmy.com/community/threads/ironfx-withdraw-issues.56998/
F. 30-08-2018

Dear lomantpa,

Please note that your complaint is currently being examined by the Compliance department which is an independent unit within the Company. Unfortunately, we do not have access to the information and complaints handled by the said department until a final response is issued as per the complaints handling policy.

Thank you
 
A. Your account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. The date and name on your submitted review (item 2, above).
E. A link to your Scam Alerts thread (item 3, above).
F. The date you most recently emailed IronFx (item 4, above).


A. 11047580
B. £4998.69
C. 2017-04-25
D. 18-11-2018 - Name: JoESp
E. https://www.forexpeacearmy.com/community/threads/ironfx-withdrawal-troubles.58087/
F. 18-11-2018
 
[QUOTE="AsstModerator, post: 199299, member: 4617"
]A. Your account number
B. The amount of money you believe you are owed.
C. The date when the first failure to process your withdrawal request happened.
D. The date and name on your submitted review (item 2, above).
E. A link to your Scam Alerts thread (item 3, above).
F. The date you most recently emailed IronFx (item 4, above).[/QUOTE]

A .532003
B.USD 4921
C .06/2016
D.Camaral ,jul 3/ 2018
E https://www.forexpeacearmy.com/community/threads/iron-fx-i-cant-withdrawal-my-funds.56095/
F.06/25/2019
 
A. Ironfx account number: 738807
B. My withdraw pending is $1119.95 USD
C. I made the withdraw request on 11 June, 2020
F. The date you most recently emailed IronFx: 14 Jul.
 
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