yes, I did send them my identity papers couple months ago.
First time when I had the chance to talk with the manager on the phone, she was trying to convince me that I am committed for one year, because my account was VIP, which is not true. My account balance has never reached $20,000. Right now is little over $17,000. I am trying to withdraw $7500.
I have been trying to reach them for weeks, unsuccessfully...their customer service always says the same thing...manager is going to call you back and they never did. And the funny thing is after I posted comments in this website on the same day, I received this e-mail from them:
We would like to inform you that during a routine review by the Clearing Department of your account, it has been detected that various different IP addresses have been attempted to and successfully connected to your account simultaneously and you have been participating in High Frequency trading (HFT); which is clearly prohibited under provisions 12 and 14 of the InvestTechFx disclaimer.
High Frequency Trading interferes in the deals electronically executed through the Liquidity Provider contravening the signals transferred between ITFX MT4 Platform and the Liquidity Provider executions, thereby imparting inaccuracies in the FX liquidity. Customers are not authorised to make trades using high frequency computerised trading techniques, to increase or decrease the transaction speed and operate more than one transaction at a particular time (simultaneously), thereby robotically increasing profits.
Please be advised that the Clearing Department has sent us some screen shot with regards to some of your trading activity. We have attached one of the screen shots to this email and would appreciate your feedback and comment regarding the respective trade. The screen shot demonstrates that on numerous occasions more than one trade was executed simultaneously at the exactly same time or seconds apart. These are considered as High Frequency Trading techniques, which are clearly prohibited.
Now, they are accusing me in using EA/Robots from different computers and conducting High Frequency Trading??? Although, all my trading since the opening of my account has been 100% manual.
I will also post my answer to their e-mail.