IronFx exposed at the European Parliament

[BinaryLad]

Dear BinaryLad,

There is a standard process we have to follow up a complaint:

1. Provide a reference number.
2. Provide the company’s final position upon investigation.
3. If the client is not happy with our response, there are two option:
a. Take legal action via the Courts
b. Seek the arbitration of the FOS Service
4. Once either (3a) or (3b) is actioned, the complaint is moved away from the company and if rejected it cannot be reinstated for legal precedent reasons.

Thank you

Wouldn't you want to have some sort of dialogue with the customer before this "final" response ? Your investigations may not have been fully conducted, errors made or misunderstandings on your part.

 

[IronFX Officer]

Wouldn't you want to have some sort of dialogue with the customer before this "final" response ? Your investigations may not have been fully conducted, errors made or misunderstandings on your part.

Dear BinaryLad

Thanks for your prompt response and your constructive approach which is in stark contrast with some repetitive defamatory postings we have seen on these threads.

In reference to your point below, the company is open to discussion with the clients. As you have seen from these recent threads, we have a handful (c. 10) cases of valid client claims all of which have been resolved.

The vast majority of the remaining comments are anonymous, defamatory and plain nasty.

The key point here is that if a client decides to follow an external route (FOS or Court), our internal process is frozen pending the result of the external route.

We urge you once again to act on the defamatory multies that litter the FPA threads.

Thanks in advance

 

[BinaryLad]

Dear BinaryLad,

Thanks for your prompt response and constructive approach which is in stark contrast with some repetitive defamatory postings we have seen on these threads.

In reference to your point below, the company is open to discussion with the clients. As you have seen from these recent threads, we have a handful (c. 10 of valid client claims) all of which have been resolved.
The vast majority of the remaining comments are anonymous, defamatory and plain nasty.

The key point here is that if a client decides to follow an external route (FOS or Court), our internal process is frozen pending the result of the external route.

We urge you once again to act on the defamatory multies that litter the FPA threads.

Thanks in advance

The point is you don't seem to be doing enough or dealing with issues properly so your customers have no option but to go elsewhere - you have even said so yourself on a number of occasions. That's all good if your "final" responses have considered the facts of the issue, contain facts and you provide evidence of the allegations you are making against your customers. Responses to any allegations by the customer should be considered - everyone gets things wrong sometimes. If you don't do this then just saying final response and go to the FOS or take us to court if you don't like it is unacceptable.

Why not respond properly to this one.
a) multiple accounts or not ?
b) what promotion was abused and why ? Evidence required
c) did you return the customer's deposits or not ? If not why not ?
d) If any of the facts in your "final" response were inaccurate then provide the evidence of your excellent customer dialogue correcting those inaccuracies and your revised "final" response

 

[IronFX Officer]

The point is you don't seem to be doing enough or dealing with issues properly so your customers have no option but to go elsewhere - you have even said so yourself on a number of occasions. That's all good if your "final" responses have considered the facts of the issue, contain facts and you provide evidence of the allegations you are making against your customers. Responses to any allegations by the customer should be considered - everyone gets things wrong sometimes. If you don't do this then just saying final response and go to the FOS or take us to court if you don't like it is unacceptable.

Why not respond properly to this one.
a) multiple accounts or not ?
b) what promotion was abused and why ? Evidence required
c) did you return the customer's deposits or not ? If not why not ?
d) If any of the facts in your "final" response were inaccurate then provide the evidence of your excellent customer dialogue correcting those inaccuracies and your revised "final" response

Dear BinaryLad,

Thank you again for the prompt and constructive approach.

And for taking the time to produce valid suggestions.

1. The majority of the recent issues on the FPA threads concern cases where the client has been rejected by the FOS service (and usually conceals this fact). In such a case, we cannot open a dialogue with the client; any reimbursement on our part would create a legal precedent.

2. For the other cases, we will post the below questions when requesting information from the client. Again we have not seen the floodgates of complaints that defamators purport on these forums with defamatory multies (clearly the petition is also not going anywhere).

Having indicated the above we would like your view and any other Mods views on the littering of the IronFX forums with repetitive multies by a small group of defamators (less than 10). These individuals repeatedly post the same stuff over and over again, mixing the threads with garbage and lowering the quality of the forums (and obstructing valid issues to be heard properly).

Thank you very much in anticipation, especially on the point about multies.

 

[toroks]

New gift to global leader Ironfx and great CEO Markos
http://www.europarl.europa.eu/sides/getDoc.do?type=WQ&reference=E-2018-001131&format=XML&language=EN


Subject: Further information on IronFX
In its answer to my written question on the IronFX scandal (P-005279-16), the Commission said that although it does not have direct investigatory power, given the magnitude of the complaints it has received about the abovementioned company, it has contacted the competent national authority for more information.

1. Given that European customers affected are still waiting for a solution, I would like to know the results of this inquiry: what measures has the Cyprus Securities and Exchange Commission taken or does it plan to take in order to respond to the high volume of customer complaints? Does the Commission consider these steps satisfactory?

2. Has the Commission received further complaints about IronFX? Is the European Securities and Markets Authority leading any ongoing investigations into this particular company?

 

[IronFX Officer]

New gift to global leader Ironfx and great CEO Markos
http://www.europarl.europa.eu/sides/getDoc.do?type=WQ&reference=E-2018-001131&format=XML&language=EN


Subject: Further information on IronFX
In its answer to my written question on the IronFX scandal (P-005279-16), the Commission said that although it does not have direct investigatory power, given the magnitude of the complaints it has received about the abovementioned company, it has contacted the competent national authority for more information.

1. Given that European customers affected are still waiting for a solution, I would like to know the results of this inquiry: what measures has the Cyprus Securities and Exchange Commission taken or does it plan to take in order to respond to the high volume of customer complaints? Does the Commission consider these steps satisfactory?

2. Has the Commission received further complaints about IronFX? Is the European Securities and Markets Authority leading any ongoing investigations into this particular company?

Dear toroks,

Thank you for your comment which clearly serves no other purpose other than an attempt to defamate the company.

We note that you have failed to identify yourself as a client of the Company, despite our repeated requests to do so.

We refer your comment to the facts of four full licences globally (FCA, CySEC, ASIC, FSB), with offices in every main regulatory jurisdiction.

We are one of the longest established global brokers with zero employee cases or disputes at any Court.

For your latest attempt to defamate the company (or any other issues or repeated defamatory commentary or false allegations you want to post on the FPA site) please refer to the “IronFX – Falsely Accused Broker” thread: https://www.forexpeacearmy.com/community/threads/ironfx-falsely-accused-broker.54115/

We also refer your repetitive comment to @AsstModerator and we request for action to be taken against your spamming.

Thank you

 

[BinaryLad]

Dear BinaryLad,

Thank you again for the prompt and constructive approach.

And for taking the time to produce valid suggestions.

1. The majority of the recent issues on the FPA threads concern cases where the client has been rejected by the FOS service (and usually conceals this fact). In such a case, we cannot open a dialogue with the client; any reimbursement on our part would create a legal precedent.

2. For the other cases, we will post the below questions when requesting information from the client. Again we have not seen the floodgates of complaints that defamators purport on these forums with defamatory multies (clearly the petition is also not going anywhere).

Having indicated the above we would like your view and any other Mods views on the littering of the IronFX forums with repetitive multies by a small group of defamators (less than 10). These individuals repeatedly post the same stuff over and over again, mixing the threads with garbage and lowering the quality of the forums (and obstructing valid issues to be heard properly).

Thank you very much in anticipation, especially on the point about multies.

You completely ignored what I said in my post. You can't just pick the stuff you want to respond to and the stuff you don't. This customer provided all the information you required. Its now time to explain the questions I and the customer has put forward to your "final" response which was completely lacking in any evidence or details.

 

[IronFX Officer]

You completely ignored what I said in my post. You can't just pick the stuff you want to respond to and the stuff you don't. This customer provided all the information you required. Its now time to explain the questions I and the customer has put forward to your "final" response which was completely lacking in any evidence or details.

Dear BinaryLad,

Thank you for your continuous input.

We indicated we will follow the process prescribed. We did not intentionally ignore any client cases.

Please advise which case you are referring to and we will provide more details.

The threads are being spammed by so many irrelevant and defamatory multies that it makes it difficult to follow a clean line.

Thanks in advance

 

[BinaryLad]

Dear BinaryLad,

Thank you for your continuous input.

We indicated we will follow the process prescribed. We did not intentionally ignore any client cases.

Please advise which case you are referring to and we will provide more details.

The threads are being spammed by so many irrelevant and defamatory multies that it makes it difficult to follow a clean line.

Thanks in advance

See 6 posts above this.

 

[IronFX Officer]

See 6 posts above this.

Dear BinaryLad,

Thank you for your prompt response as always.

Our request was as to the specific client you are referring to.

We have not had any new client requests since your suggestions.

We would appreciate you pointing us to the specific client case.

Thank you