- After showing interest in Forex trading, I was hounded by numerous Brokers to join their platform.
- After much persuasion, on 3rd March 2017, I finally deposited a minimum fund of £250.00, as per the advice of the Account Manager(AM) ( )
- I was then told that we could begin trading asap but I did not hear from him again until the 6th March.
- The AM contacted me again and explained to me that the fund was not enough to earn better profits and insisted me to add further funds.
- I eventually deposited a further £11,000.00 and he arrange £11,150 bonus from the platform.
- He then immediately placed the following long term trades on my behalf:
Trade 1:- ID: 1402894 SILVER Call 17.714 Opened on 03.03.17 10:58 £5000.00 Expiry: 31.05.17
(LOST)
Trade 2:- ID: 1402890 GOLD Call 1228.183 Opened on 03.03.17 10:58 £1000.00 Expiry: 31.05.17
(WON £1,700.00)
Trade 3:- ID: 1402887 GOLD Call 1227.999 Opened on 03.03.17 10:58 £5000.00 Expiry: 31.05.17
(WON £8,500.00)
In the meantime, I had heard and read enough about Binary Option and just wanted to withdraw all my funds. I applied for the withdrawal of the following amount:
ID: 20558 16:46 07/03/17 £10000.00
This was cancelled on 07/03/17
ID: 20748 09:32 14/03/17 £250.00
This was cancelled on 14/03/17
Having won the trades, I then applied for complete withdrawal of all my funds, include the profits:
ID: 22220 17:37 31/05/17 £21600.00
This was cancelled on 31/05/17 and mentioned that the trading volume was not reached and that I should read the Terms & Conditions.
I then reduced the withdrawal amount to only £3000
ID: 22438 19:16 20/06/17 £3000.00
This was also cancelled and again I was directed to the Terms & Conditions, which said that I needed to reinvest the initial deposit amount 25 times.
Since then, the AM contacted me and said that he was now posted to the USA and therefore, could no longer support me. He said that another AM would be assigned to me and also my account would be placed in the VIP team, where only senior managers would be supporting me.
Jeremy Banks, the new AM wrote to me on 8th June 2017 to arrange an appointment. However, that was it. Nothing else happened. I never heard from him again.
On 11th August 2017, I wrote to Ivory Option mentioning that I would want all my funds to be returned to me asap, or else I shall be taking chargeback and legal action against them.
This is their response:
From: Ivory Option Legal Department Sent: 11 August 2017 11:26
Our Support team forwarded us your complaint to investigate. In order for us to assist you with your account you must speak to a member of our Services Department.
I responded to them the same day that I wasn't interested in talking to anyone. All I want is my money back.
I wrote to them again on the 21st August saying that I was disappointed that I had heard nothing from them and if I didn't hear from them by Wednesday 23rd August 2017, I would not have any other option but to take this matter further.
Then on 21st August 2017, I received an e-mail from Mike North (new AM), saying that he would be on vacation until the 22nd August 2017 and therefore, would be unable to respond.
I have once again written to him today 5th September, as follows:
"Can you update me on the withdrawal of my funds. Please note, that I am giving you a last chance to return all my funds, including my winnings, with full interest incurred. Your company have had my funds since March 2017 and it is only fair that you return my funds with interest. I expect to hear from you by close of play tomorrow 6th September 2017.
Contacts:
Mike North <mikeno@ivoryoption.com>
<support@ivoryoption.com>
<legal@ivoryoption.com>
- After much persuasion, on 3rd March 2017, I finally deposited a minimum fund of £250.00, as per the advice of the Account Manager(AM) ( )
- I was then told that we could begin trading asap but I did not hear from him again until the 6th March.
- The AM contacted me again and explained to me that the fund was not enough to earn better profits and insisted me to add further funds.
- I eventually deposited a further £11,000.00 and he arrange £11,150 bonus from the platform.
- He then immediately placed the following long term trades on my behalf:
Trade 1:- ID: 1402894 SILVER Call 17.714 Opened on 03.03.17 10:58 £5000.00 Expiry: 31.05.17
(LOST)
Trade 2:- ID: 1402890 GOLD Call 1228.183 Opened on 03.03.17 10:58 £1000.00 Expiry: 31.05.17
(WON £1,700.00)
Trade 3:- ID: 1402887 GOLD Call 1227.999 Opened on 03.03.17 10:58 £5000.00 Expiry: 31.05.17
(WON £8,500.00)
In the meantime, I had heard and read enough about Binary Option and just wanted to withdraw all my funds. I applied for the withdrawal of the following amount:
ID: 20558 16:46 07/03/17 £10000.00
This was cancelled on 07/03/17
ID: 20748 09:32 14/03/17 £250.00
This was cancelled on 14/03/17
Having won the trades, I then applied for complete withdrawal of all my funds, include the profits:
ID: 22220 17:37 31/05/17 £21600.00
This was cancelled on 31/05/17 and mentioned that the trading volume was not reached and that I should read the Terms & Conditions.
I then reduced the withdrawal amount to only £3000
ID: 22438 19:16 20/06/17 £3000.00
This was also cancelled and again I was directed to the Terms & Conditions, which said that I needed to reinvest the initial deposit amount 25 times.
Since then, the AM contacted me and said that he was now posted to the USA and therefore, could no longer support me. He said that another AM would be assigned to me and also my account would be placed in the VIP team, where only senior managers would be supporting me.
Jeremy Banks, the new AM wrote to me on 8th June 2017 to arrange an appointment. However, that was it. Nothing else happened. I never heard from him again.
On 11th August 2017, I wrote to Ivory Option mentioning that I would want all my funds to be returned to me asap, or else I shall be taking chargeback and legal action against them.
This is their response:
From: Ivory Option Legal Department Sent: 11 August 2017 11:26
Our Support team forwarded us your complaint to investigate. In order for us to assist you with your account you must speak to a member of our Services Department.
I responded to them the same day that I wasn't interested in talking to anyone. All I want is my money back.
I wrote to them again on the 21st August saying that I was disappointed that I had heard nothing from them and if I didn't hear from them by Wednesday 23rd August 2017, I would not have any other option but to take this matter further.
Then on 21st August 2017, I received an e-mail from Mike North (new AM), saying that he would be on vacation until the 22nd August 2017 and therefore, would be unable to respond.
I have once again written to him today 5th September, as follows:
"Can you update me on the withdrawal of my funds. Please note, that I am giving you a last chance to return all my funds, including my winnings, with full interest incurred. Your company have had my funds since March 2017 and it is only fair that you return my funds with interest. I expect to hear from you by close of play tomorrow 6th September 2017.
Contacts:
Mike North <mikeno@ivoryoption.com>
<support@ivoryoption.com>
<legal@ivoryoption.com>
