Olayemi Ibraheem
Private
- Messages
- 32
Hello Tradres, my name is Olayemi Ibraheem Olayinka i operate account no 300707,300709,300708,300818 with kiwifx.I decided to open this account after I had chatted with the C.E.O of kiwifx (Shannon Henwood),Below are the conversations…
[11/6/2013 3:22:46 PM] Shannon Henwood: Hi This is shannon CEO kiwifxbank
[11/6/2013 3:22:53 PM] *** Ibraheem Olayemi has shared contact details with Shannon Henwood. ***
[11/6/2013 3:23:12 PM] Ibraheem Olayemi: hello
[11/6/2013 3:23:20 PM] Shannon Henwood: How are you?
[11/6/2013 3:23:24 PM] Ibraheem Olayemi: am fine
[11/6/2013 3:23:26 PM] Ibraheem Olayemi: and u
[11/6/2013 3:23:33 PM] Shannon Henwood: yes fine
[11/6/2013 3:23:38 PM] Ibraheem Olayemi: gd
[11/6/2013 3:23:50 PM] Ibraheem Olayemi: am olayemi ibraheem from nigeria
[11/6/2013 3:24:02 PM] Ibraheem Olayemi: just came across ur company
[11/6/2013 3:24:05 PM] Shannon Henwood: Ya John was telling about you
[11/6/2013 3:24:14 PM] Ibraheem Olayemi: and willing to give u a trier
[11/6/2013 3:24:17 PM] Shannon Henwood: I am hennon from Australia
[11/6/2013 3:24:25 PM] Ibraheem Olayemi: its nice meeting u
[11/6/2013 3:24:30 PM] Shannon Henwood: me too.
[11/6/2013 3:24:55 PM] Ibraheem Olayemi: to be honest with u
[11/6/2013 3:25:04 PM] Shannon Henwood: We are ASIC regulated broker from Australia
[11/6/2013 3:25:48 PM] Shannon Henwood: atleast i can tell you that our service will be good.
[11/6/2013 3:26:01 PM] Ibraheem Olayemi: i will really appreciate that
[11/6/2013 3:26:21 PM] Ibraheem Olayemi: getting customers is not a prbolem for me
[11/6/2013 3:26:31 PM] Ibraheem Olayemi: once ur services are good
[11/6/2013 3:26:43 PM] Ibraheem Olayemi: all we need is a honest and effective broker
[11/6/2013 3:26:59 PM] Ibraheem Olayemi: hope we are not asking too much
[11/6/2013 3:27:05 PM] Shannon Henwood: yes why
[11/6/2013 3:27:19 PM] Shannon Henwood: If we cant give good service why client will join in here.?
[11/6/2013 3:27:25 PM] Shannon Henwood: why they will continue
[11/6/2013 3:27:50 PM] Shannon Henwood: we have lot of bindings from ASIC so its mandatory to give best service to clients
[11/6/2013 3:28:12 PM] Shannon Henwood: How do you want to start?
[11/6/2013 3:28:24 PM] Shannon Henwood: how do you want to work?
[11/6/2013 3:28:47 PM] Ibraheem Olayemi: as an agent
[11/6/2013 3:29:11 PM] Shannon Henwood: ok good
[11/6/2013 3:29:42 PM] Ibraheem Olayemi: since the company is new
[11/6/2013 3:29:44 PM] Ibraheem Olayemi: i guess
[11/6/2013 3:30:00 PM] Ibraheem Olayemi: i will like to make contribution in make it larger
[11/6/2013 3:30:05 PM] Ibraheem Olayemi:
[11/6/2013 3:30:06 PM] Shannon Henwood: wow nice
[11/6/2013 3:30:21 PM] Shannon Henwood: so whats your expectation?
[11/6/2013 3:30:53 PM] Ibraheem Olayemi: u should be the one to tell me what u are offering sir
[11/6/2013 3:31:00 PM] Ibraheem Olayemi: since u are a new company
[11/6/2013 3:31:13 PM] Shannon Henwood: yes we are not Market maker
[11/6/2013 3:31:35 PM] Shannon Henwood: we have three types products our others agent is working
[11/6/2013 3:31:48 PM] Shannon Henwood: like 1. commission from Deposit.
[11/6/2013 3:32:11 PM] Shannon Henwood: 2.Fixed sallary
[11/6/2013 3:32:22 PM] Shannon Henwood: 3. IB commission.
[11/6/2013 3:32:45 PM] Shannon Henwood: 4.If you can convince your clients you can get their affiliation but it pretty difficult.
[11/6/2013 3:32:57 PM] Shannon Henwood: So in which way you want to work.
[11/6/2013 3:35:08 PM] Ibraheem Olayemi: the companies i work for do put me on a fixed salary and i also get rebate from my customers account with some other bonuses
[11/6/2013 3:36:35 PM] Shannon Henwood: what was your fixed sallary expectations?
[11/6/2013 3:38:05 PM] Ibraheem Olayemi: since it is new deal i wont mind $1000 dollar
[11/6/2013 3:38:08 PM] Ibraheem Olayemi: but
[11/6/2013 3:38:16 PM] Ibraheem Olayemi: with the agreement of increament
[11/6/2013 3:38:32 PM] Ibraheem Olayemi: if i meet up with ur expectaions
[11/6/2013 3:38:36 PM] Shannon Henwood: But how many clients you can give us in per month?
[11/6/2013 3:38:43 PM] Shannon Henwood: how much deposit?
[11/6/2013 3:39:01 PM] Ibraheem Olayemi: as i have said
[11/6/2013 3:39:09 PM] Ibraheem Olayemi: if the services are good
[11/6/2013 3:39:30 PM] Ibraheem Olayemi: i have more than 30 customers at hand presently
[11/6/2013 3:39:39 PM] Ibraheem Olayemi: and i also work as an account manger
[11/6/2013 3:39:50 PM] Ibraheem Olayemi: and i have many customers that account mangers too
[11/6/2013 3:39:56 PM] Shannon Henwood: ok nice.
[11/6/2013 3:40:27 PM] Ibraheem Olayemi: all i need to do id to work hard if am not get more customers
[11/6/2013 3:40:45 PM] Ibraheem Olayemi: if i can get a reliable broker like when capitaloneforex first started
[11/6/2013 3:41:07 PM] Ibraheem Olayemi: getting customers is no problem
[11/6/2013 3:41:23 PM] Shannon Henwood: ok
[11/6/2013 3:41:51 PM] Shannon Henwood: so lets start and see your performance and you also see our broker service
[11/6/2013 3:42:43 PM] Ibraheem Olayemi: ok
[11/6/2013 3:43:04 PM] Shannon Henwood: I will send our proposal tomorrow.
[11/6/2013 3:43:25 PM] Shannon Henwood: to your email with your sallary, commission and terms and conditions.
[11/6/2013 3:43:38 PM] Shannon Henwood: please give me your email here.
[11/6/2013 3:43:46 PM] Shannon Henwood: my email is ceo@kiwifxbank.com
[11/6/2013 3:43:55 PM] Ibraheem Olayemi: yinksscomputerseng@yahoo.com
[11/6/2013 3:44:09 PM] Shannon Henwood: ok so lets talk tomorrow.
[11/6/2013 3:44:25 PM] Shannon Henwood: you can start trading and see our service
[11/6/2013 3:46:47 PM] Ibraheem Olayemi: ok
[11/6/2013 3:46:57 PM] Ibraheem Olayemi: i will fund my accounts today
[11/6/2013 3:47:24 PM] Shannon Henwood: I will send our proposal tomorrow.
[11/6/2013 3:48:20 PM] Shannon Henwood: Tomorrow i will knock you.
[11/6/2013 3:48:26 PM] Shannon Henwood: Have a nice trading.
[11/6/2013 3:50:22 PM] Ibraheem Olayemi: and u sir
He prmoised to offer me a good service when I chatted with him.after that I funded my accounts and started trading in their company,when I started making profit I decide to withdraw $500 to see how fast they process withdrawal,the money was processed the same day,I was encouraged and continued to trade with them,on the 14/11/2013,I palced another withdrawal of $1200,below the withdrawal info:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 1200.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
They didn’t pay me that same day,I complaint and I was told by the live help that my withdrawal was on queue,I chatted with them many times,complaining that am yet to receive my funds after a week plus and I was asked to contact account@kiwifx.com,I contacted this guys but they sent me this mail:
Me I placed a withdrawal of $1200 since last week thursday,but am yet to receive my fund,i have sent a mail to accounts@kiwifxbank.com on monday,but am yet to receive a reply or my funds.when i chat with
Nov 21, 2013
accounts
To Me
Nov 21, 2013
Dear Sir
we will check it and give you update shortly.
Best Regards,
Kiwi FX Bank Accounts Department
accounts@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
https://www.kiwifxbank.com
Notice - This e-mail, including any attachments, is confidential and may be privileged or otherwise protected from disclosure as well as intended solely for the use of the individual or entity to whom it is addressed. If you have received this email by mistake and you are not the intended recipient, please delete it from your system and immediately notify the sender by telephone or e-mail. You are reminded that it is strictly prohibited to copy, use, distribute or disclose the contents of this email to any person.
After this mail I waited for them,but they didn’t reply my mail again,I chatted and sent many mails to them but no reply,on the 25/11/2013,I placed another withdrawal of $500 here is the withdrawal info:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 500.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
Additional Questions?
If you have any additional questions, please contact one of our support team members via instant chat, email (support@kiwifxbank.com), or phone (+61 280 916 568).
Vault Market Pty Ltd
53 Morgan Crescent
Levin - 5510
New Zealand
ASIC ACN 164 458 511
ABN 88164458511 Vault Market Pty Ltd
1/626 Punchbowl Road
Willey Park, Sydney
NSW - 2195
Australia
ASIC ACN 164 458 511
ABN 88164458511
But they didn’t pay me.one the day the live help told me he has sent many report concern my issue,below my concersation with the live help:
Charles Boudvill: hello. welcome to kiwifxbank . how can i assist you?
00:40:59
Olayemi Ibraheem: i made a complaint in the morning that my withdrawal wasnt processed
00:41:18
Olayemi Ibraheem: and you promise me that i will be receiving a mail regarding it today
00:41:26
Charles Boudvill: what processor you used ?
00:41:27
Olayemi Ibraheem: but i didnt receive anything
00:41:39
Olayemi Ibraheem: perfect money
00:43:37
Charles Boudvill: perfect money is in problem .. no payments are being transferred .please wait till perfect money allows payments
00:45:23
Olayemi Ibraheem: can i choose another withdrawal method
00:45:37
Charles Boudvill: yes you can
00:46:22
Olayemi Ibraheem: can u pay me via ok pay
00:47:11
Charles Boudvill: you can withdraw using ok pay sir .
00:47:38
Olayemi Ibraheem: what should i do now
00:48:08
Olayemi Ibraheem: cause my funds had been removed from my e-wallet
00:48:31
Olayemi Ibraheem: when i placed the withdrawal via perfect money
00:49:31
Charles Boudvill: its in process, please wait for them to be allocate back in wallet and then you may request for ok pay
00:49:59
Olayemi Ibraheem: ok
00:50:01
Olayemi Ibraheem: thax
00:50:19
Olayemi Ibraheem: it is total of $1700
00:50:24
Charles Boudvill: you are welcome sir
00:50:30
Olayemi Ibraheem: when are u allocating them back to my account
00:51:06
Charles Boudvill: i do not know the exact time sir .
00:51:23
Charles Boudvill: soon it will be done
00:51:35
Olayemi Ibraheem: ok
00:52:09
Olayemi Ibraheem: i will like to know if i can continue trading on your platform??
00:52:32
Olayemi Ibraheem: cause i have stoped trading on your platform cause of withdrawal issue
00:52:35
Charles Boudvill: yes ofcource sir
00:52:55
Charles Boudvill: you can trade sir
00:53:10
Olayemi Ibraheem: i have lost many opportunity
00:53:52
Olayemi Ibraheem: ok
00:54:01
Olayemi Ibraheem: thax for ur time
00:54:22
Charles Boudvill: you are welcome sir
00:54:46
Charles Boudvill: anything else you would like to know sir
00:55:05
Olayemi Ibraheem: yes
00:55:21
Olayemi Ibraheem: all i want u to do is to resolve this my issue
00:55:24
Charles Boudvill: please ask
00:55:32
Olayemi Ibraheem: that would be more than enough for now
00:55:45
Olayemi Ibraheem: bye for now
00:56:18
Charles Boudvill: sir this issue will be resolve soon , do not worry ,
00:56:42
Olayemi Ibraheem: i will really appreciate that
00:56:46
Charles Boudvill: thank you for choosing kiwifxbank. good bye
………………………………………………………………………………………………………………………………………………………………….
Charles Boudvill: Hello, Welcome to kiwifxbank. How may i assist you .?
14:41:33
Olayemi Ibraheem Olayinka: hello
14:41:57
Olayemi Ibraheem Olayinka: i made my first withdrawal since on the 14th of last month
14:42:10
Olayemi Ibraheem Olayinka: but am yet to receive my funds
14:42:35
Olayemi Ibraheem Olayinka: i have sent maill to the account depar
tment and d ceo
14:42:37
Olayemi Ibraheem Olayinka: but
14:42:46
Olayemi Ibraheem Olayinka: there is no difference
14:43:22
Olayemi Ibraheem Olayinka: is it until i start taking legal actions before you will resolve my issues??
14:43:33
Charles Boudvill: sir please wait for your turn .it'll be answered by your turn.
14:44:02
Olayemi Ibraheem Olayinka: that is what i haven't gotten
14:44:09
Olayemi Ibraheem Olayinka: how long will i need to wait
14:44:15
Olayemi Ibraheem Olayinka: for another month???
14:44:36
Olayemi Ibraheem Olayinka: i have placed the withdrawal since on the 14th of november
14:44:37
Olayemi Ibraheem Olayinka: ??
14:46:28
Charles Boudvill: sir withdrawal is not in my authority. you have to wait for your turn. your requested mails will be investigated properly. for payout we are here to redirect only. thats what we are doing. you have sent email so you'll be responded when it your turn . our team is working tirelessly
14:47:58
Olayemi Ibraheem Olayinka: but why have they refused to reply me
14:48:18
Olayemi Ibraheem Olayinka: after they wrote they will reply me shortly
14:48:29
Olayemi Ibraheem Olayinka: for more than 3 week now
14:50:08
Charles Boudvill: you'll be responded soon sir .thats not mean to respond you after reading email only . we want satisfied clients. so our team reply after investigation completion . please wait
14:50:42
Olayemi Ibraheem Olayinka: really!!!
14:51:22
Charles Boudvill: yes sir
14:51:46
Olayemi Ibraheem Olayinka: you mean you will appreciate if you send about 4 mails without getting
reply
14:52:01
Olayemi Ibraheem Olayinka: are telling me if this happen to you
14:52:13
Olayemi Ibraheem Olayinka: you will appreciate it
14:54:05
Charles Boudvill: sir we do just receive email from you only . there are number of email for different sort of problem . team is not idle and lazy that they are ignoring you. in fact they are working for you but thats that thing you must appriciate that some one is doing work for you .dont you ?
14:55:08
Olayemi Ibraheem Olayinka: doing work for me???
14:55:31
Olayemi Ibraheem Olayinka: do you think if other companies are behaving as your company is doing
14:56:01
Olayemi Ibraheem Olayinka: will they still be existing
14:56:09
Olayemi Ibraheem Olayinka: am just giving you an advice
14:56:29
Olayemi Ibraheem Olayinka: am just looking for a easy way to resolve this issue
14:56:30
Olayemi Ibraheem Olayinka: but
14:56:44
Olayemi Ibraheem Olayinka: it seems you don't want it that way
14:56:52
Charles Boudvill: sir your comments are also recorded . i have passed your views and request again . you may wait or not
14:57:54
Charles Boudvill: we are here for giving information . we do not process withdrawals ourselves . all staff have their own work task.
14:58:07
Charles Boudvill: you may ask if any thing else you would like to know
14:59:03
Olayemi Ibraheem Olayinka: are you telling me you can't tell this so called account department of yours to answer my mails
15:00:26
Charles Boudvill: i have mailed them about your status three times. dont you know ? you have visited help 5 times already .
15:01:01
Olayemi Ibraheem Olayinka: so you have my records...
15:01:19
Olayemi Ibraheem Olayinka: then why is my issue not addressed
15:01:27
Olayemi Ibraheem Olayinka: you see what am saying
15:01:34
Charles Boudvill: i already told you that all conversations are recorded.
15:01:35
Olayemi Ibraheem Olayinka: they are ignoring me
15:02:51
Charles Boudvill: please mail your problem to support@kiwifxbank.com
15:03:14
Charles Boudvill: thank you so much for choosing kiwifxbank. good bye
15:03:16
Olayemi Ibraheem Olayinka: ok
15:03:27
Olayemi Ibraheem Olayinka: i will try them out
After the conversation with the live help I sent the ceo message he replied this:
To ceo@kiwifxbank.comsupport@kiwifxbank.comaccounts@kiwifxbank.com and 1 More...
Nov 27, 2013
It seems your company are not the type of company i can enter an agency agreement with,i have been giving you time cause i really want to know how your operate,do you expect me to bring my customers down to a company that doesn't pay customers their money???I have been enduring the delay cause of my previous discussion with your CEO..MR Shannon Henwood,I don't really think he is in business too,i had been waiting for him on skype for the past 12days but he didn't show up .Am just trying to hold back because you are a new company,but now you spare me no chance.how can you delay withdrawal for more than 12days without any excuse.mailed you several times without any reply.Am an IB and Agent for many brokers.things are never like this,i placed my first withdrawal of $1200 since on the 14th of this month but didn't received any funds,and i placed another withdrawal of $500 on the 24th of this month same thing happened and you claimed withdrawal are processed within 24hours.This is the last mail am sending you regarding this issue.i promised you if you don't do the right thing,you will regret this.
Reply, Reply All or Forward | More
ceo
To Me
Nov 27, 2013
Dear Sir
Our Compliance is checking your account and reply you shortly.
Best Regards,
Shannon Henwood, CEO
ceo@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
After that he didn’t reply my mail again.i waited for so long then he came on line one day here is our conversation on skype:
[12/18/2013 12:50:50 AM] Ibraheem Olayemi: hello
[12/18/2013 12:50:56 AM] Ibraheem Olayemi: Good morning
[12/18/2013 12:51:07 AM] Shannon Henwood: hello
[12/18/2013 12:51:16 AM] Ibraheem Olayemi: how are you sir
[12/18/2013 12:51:24 AM] Shannon Henwood: yes going well
[12/18/2013 12:51:31 AM] Ibraheem Olayemi: good
[12/18/2013 12:51:40 AM] Ibraheem Olayemi: have been having problem in your company
[12/18/2013 12:51:52 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 12:51:52 AM] Shannon Henwood: what problem?
[12/18/2013 12:52:04 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 12:52:13 AM] Ibraheem Olayemi: but am yet to receive my funds
[12/18/2013 12:52:15 AM] Shannon Henwood: I am out of country due to meetings
[12/18/2013 12:52:31 AM] Shannon Henwood: plz send am email to accounts@kiwifxbank.com
[12/18/2013 12:53:14 AM] Ibraheem Olayemi: i have sent many mails
[12/18/2013 12:53:17 AM] Ibraheem Olayemi: but no repley
[12/18/2013 12:53:25 AM] Ibraheem Olayemi: i have sent more than 7 mails
[12/18/2013 12:53:28 AM] Shannon Henwood: today plz sent
[12/18/2013 12:53:33 AM] Shannon Henwood: i will tell it to accounts
[12/18/2013 12:53:35 AM] Shannon Henwood: to check
[12/18/2013 12:53:40 AM] Ibraheem Olayemi: ok
[12/18/2013 12:53:44 AM] Ibraheem Olayemi: thax
[12/18/2013 12:53:49 AM] Ibraheem Olayemi: i will do that
After this he no longer reply my chat and mail. I have waited up to 2month just to give this guys a chance before making my complaint here.it seems this guys don’t want to pay me my money.am really tired.Dear peacearmy and fella please assist me in retrieving my money from this guys.
[11/6/2013 3:22:46 PM] Shannon Henwood: Hi This is shannon CEO kiwifxbank
[11/6/2013 3:22:53 PM] *** Ibraheem Olayemi has shared contact details with Shannon Henwood. ***
[11/6/2013 3:23:12 PM] Ibraheem Olayemi: hello
[11/6/2013 3:23:20 PM] Shannon Henwood: How are you?
[11/6/2013 3:23:24 PM] Ibraheem Olayemi: am fine
[11/6/2013 3:23:26 PM] Ibraheem Olayemi: and u
[11/6/2013 3:23:33 PM] Shannon Henwood: yes fine
[11/6/2013 3:23:38 PM] Ibraheem Olayemi: gd
[11/6/2013 3:23:50 PM] Ibraheem Olayemi: am olayemi ibraheem from nigeria
[11/6/2013 3:24:02 PM] Ibraheem Olayemi: just came across ur company
[11/6/2013 3:24:05 PM] Shannon Henwood: Ya John was telling about you
[11/6/2013 3:24:14 PM] Ibraheem Olayemi: and willing to give u a trier
[11/6/2013 3:24:17 PM] Shannon Henwood: I am hennon from Australia
[11/6/2013 3:24:25 PM] Ibraheem Olayemi: its nice meeting u
[11/6/2013 3:24:30 PM] Shannon Henwood: me too.
[11/6/2013 3:24:55 PM] Ibraheem Olayemi: to be honest with u
[11/6/2013 3:25:04 PM] Shannon Henwood: We are ASIC regulated broker from Australia
[11/6/2013 3:25:48 PM] Shannon Henwood: atleast i can tell you that our service will be good.
[11/6/2013 3:26:01 PM] Ibraheem Olayemi: i will really appreciate that
[11/6/2013 3:26:21 PM] Ibraheem Olayemi: getting customers is not a prbolem for me
[11/6/2013 3:26:31 PM] Ibraheem Olayemi: once ur services are good
[11/6/2013 3:26:43 PM] Ibraheem Olayemi: all we need is a honest and effective broker
[11/6/2013 3:26:59 PM] Ibraheem Olayemi: hope we are not asking too much
[11/6/2013 3:27:05 PM] Shannon Henwood: yes why
[11/6/2013 3:27:19 PM] Shannon Henwood: If we cant give good service why client will join in here.?
[11/6/2013 3:27:25 PM] Shannon Henwood: why they will continue
[11/6/2013 3:27:50 PM] Shannon Henwood: we have lot of bindings from ASIC so its mandatory to give best service to clients
[11/6/2013 3:28:12 PM] Shannon Henwood: How do you want to start?
[11/6/2013 3:28:24 PM] Shannon Henwood: how do you want to work?
[11/6/2013 3:28:47 PM] Ibraheem Olayemi: as an agent
[11/6/2013 3:29:11 PM] Shannon Henwood: ok good
[11/6/2013 3:29:42 PM] Ibraheem Olayemi: since the company is new
[11/6/2013 3:29:44 PM] Ibraheem Olayemi: i guess
[11/6/2013 3:30:00 PM] Ibraheem Olayemi: i will like to make contribution in make it larger
[11/6/2013 3:30:05 PM] Ibraheem Olayemi:
[11/6/2013 3:30:06 PM] Shannon Henwood: wow nice
[11/6/2013 3:30:21 PM] Shannon Henwood: so whats your expectation?
[11/6/2013 3:30:53 PM] Ibraheem Olayemi: u should be the one to tell me what u are offering sir
[11/6/2013 3:31:00 PM] Ibraheem Olayemi: since u are a new company
[11/6/2013 3:31:13 PM] Shannon Henwood: yes we are not Market maker
[11/6/2013 3:31:35 PM] Shannon Henwood: we have three types products our others agent is working
[11/6/2013 3:31:48 PM] Shannon Henwood: like 1. commission from Deposit.
[11/6/2013 3:32:11 PM] Shannon Henwood: 2.Fixed sallary
[11/6/2013 3:32:22 PM] Shannon Henwood: 3. IB commission.
[11/6/2013 3:32:45 PM] Shannon Henwood: 4.If you can convince your clients you can get their affiliation but it pretty difficult.
[11/6/2013 3:32:57 PM] Shannon Henwood: So in which way you want to work.
[11/6/2013 3:35:08 PM] Ibraheem Olayemi: the companies i work for do put me on a fixed salary and i also get rebate from my customers account with some other bonuses
[11/6/2013 3:36:35 PM] Shannon Henwood: what was your fixed sallary expectations?
[11/6/2013 3:38:05 PM] Ibraheem Olayemi: since it is new deal i wont mind $1000 dollar
[11/6/2013 3:38:08 PM] Ibraheem Olayemi: but
[11/6/2013 3:38:16 PM] Ibraheem Olayemi: with the agreement of increament
[11/6/2013 3:38:32 PM] Ibraheem Olayemi: if i meet up with ur expectaions
[11/6/2013 3:38:36 PM] Shannon Henwood: But how many clients you can give us in per month?
[11/6/2013 3:38:43 PM] Shannon Henwood: how much deposit?
[11/6/2013 3:39:01 PM] Ibraheem Olayemi: as i have said
[11/6/2013 3:39:09 PM] Ibraheem Olayemi: if the services are good
[11/6/2013 3:39:30 PM] Ibraheem Olayemi: i have more than 30 customers at hand presently
[11/6/2013 3:39:39 PM] Ibraheem Olayemi: and i also work as an account manger
[11/6/2013 3:39:50 PM] Ibraheem Olayemi: and i have many customers that account mangers too
[11/6/2013 3:39:56 PM] Shannon Henwood: ok nice.
[11/6/2013 3:40:27 PM] Ibraheem Olayemi: all i need to do id to work hard if am not get more customers
[11/6/2013 3:40:45 PM] Ibraheem Olayemi: if i can get a reliable broker like when capitaloneforex first started
[11/6/2013 3:41:07 PM] Ibraheem Olayemi: getting customers is no problem
[11/6/2013 3:41:23 PM] Shannon Henwood: ok
[11/6/2013 3:41:51 PM] Shannon Henwood: so lets start and see your performance and you also see our broker service
[11/6/2013 3:42:43 PM] Ibraheem Olayemi: ok
[11/6/2013 3:43:04 PM] Shannon Henwood: I will send our proposal tomorrow.
[11/6/2013 3:43:25 PM] Shannon Henwood: to your email with your sallary, commission and terms and conditions.
[11/6/2013 3:43:38 PM] Shannon Henwood: please give me your email here.
[11/6/2013 3:43:46 PM] Shannon Henwood: my email is ceo@kiwifxbank.com
[11/6/2013 3:43:55 PM] Ibraheem Olayemi: yinksscomputerseng@yahoo.com
[11/6/2013 3:44:09 PM] Shannon Henwood: ok so lets talk tomorrow.
[11/6/2013 3:44:25 PM] Shannon Henwood: you can start trading and see our service
[11/6/2013 3:46:47 PM] Ibraheem Olayemi: ok
[11/6/2013 3:46:57 PM] Ibraheem Olayemi: i will fund my accounts today
[11/6/2013 3:47:24 PM] Shannon Henwood: I will send our proposal tomorrow.
[11/6/2013 3:48:20 PM] Shannon Henwood: Tomorrow i will knock you.
[11/6/2013 3:48:26 PM] Shannon Henwood: Have a nice trading.
[11/6/2013 3:50:22 PM] Ibraheem Olayemi: and u sir
He prmoised to offer me a good service when I chatted with him.after that I funded my accounts and started trading in their company,when I started making profit I decide to withdraw $500 to see how fast they process withdrawal,the money was processed the same day,I was encouraged and continued to trade with them,on the 14/11/2013,I palced another withdrawal of $1200,below the withdrawal info:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 1200.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
They didn’t pay me that same day,I complaint and I was told by the live help that my withdrawal was on queue,I chatted with them many times,complaining that am yet to receive my funds after a week plus and I was asked to contact account@kiwifx.com,I contacted this guys but they sent me this mail:
Me I placed a withdrawal of $1200 since last week thursday,but am yet to receive my fund,i have sent a mail to accounts@kiwifxbank.com on monday,but am yet to receive a reply or my funds.when i chat with
Nov 21, 2013
accounts
To Me
Nov 21, 2013
Dear Sir
we will check it and give you update shortly.
Best Regards,
Kiwi FX Bank Accounts Department
accounts@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
https://www.kiwifxbank.com
Notice - This e-mail, including any attachments, is confidential and may be privileged or otherwise protected from disclosure as well as intended solely for the use of the individual or entity to whom it is addressed. If you have received this email by mistake and you are not the intended recipient, please delete it from your system and immediately notify the sender by telephone or e-mail. You are reminded that it is strictly prohibited to copy, use, distribute or disclose the contents of this email to any person.
After this mail I waited for them,but they didn’t reply my mail again,I chatted and sent many mails to them but no reply,on the 25/11/2013,I placed another withdrawal of $500 here is the withdrawal info:
Kiwi FX Bank
Hi,
Thank you for your withdrawal request via Perfect Money for the amount of $ 500.00.
This is to confirm that your withdrawal request has been sent to our accounts department for processing. You will be notified soon about the further status.
If you have any questions or need any assistance, please feel free to contact us via 24/6 Live Chat.
Kind regards,
Kiwi FX Support
Additional Questions?
If you have any additional questions, please contact one of our support team members via instant chat, email (support@kiwifxbank.com), or phone (+61 280 916 568).
Vault Market Pty Ltd
53 Morgan Crescent
Levin - 5510
New Zealand
ASIC ACN 164 458 511
ABN 88164458511 Vault Market Pty Ltd
1/626 Punchbowl Road
Willey Park, Sydney
NSW - 2195
Australia
ASIC ACN 164 458 511
ABN 88164458511
But they didn’t pay me.one the day the live help told me he has sent many report concern my issue,below my concersation with the live help:
Charles Boudvill: hello. welcome to kiwifxbank . how can i assist you?
00:40:59
Olayemi Ibraheem: i made a complaint in the morning that my withdrawal wasnt processed
00:41:18
Olayemi Ibraheem: and you promise me that i will be receiving a mail regarding it today
00:41:26
Charles Boudvill: what processor you used ?
00:41:27
Olayemi Ibraheem: but i didnt receive anything
00:41:39
Olayemi Ibraheem: perfect money
00:43:37
Charles Boudvill: perfect money is in problem .. no payments are being transferred .please wait till perfect money allows payments
00:45:23
Olayemi Ibraheem: can i choose another withdrawal method
00:45:37
Charles Boudvill: yes you can
00:46:22
Olayemi Ibraheem: can u pay me via ok pay
00:47:11
Charles Boudvill: you can withdraw using ok pay sir .
00:47:38
Olayemi Ibraheem: what should i do now
00:48:08
Olayemi Ibraheem: cause my funds had been removed from my e-wallet
00:48:31
Olayemi Ibraheem: when i placed the withdrawal via perfect money
00:49:31
Charles Boudvill: its in process, please wait for them to be allocate back in wallet and then you may request for ok pay
00:49:59
Olayemi Ibraheem: ok
00:50:01
Olayemi Ibraheem: thax
00:50:19
Olayemi Ibraheem: it is total of $1700
00:50:24
Charles Boudvill: you are welcome sir
00:50:30
Olayemi Ibraheem: when are u allocating them back to my account
00:51:06
Charles Boudvill: i do not know the exact time sir .
00:51:23
Charles Boudvill: soon it will be done
00:51:35
Olayemi Ibraheem: ok
00:52:09
Olayemi Ibraheem: i will like to know if i can continue trading on your platform??
00:52:32
Olayemi Ibraheem: cause i have stoped trading on your platform cause of withdrawal issue
00:52:35
Charles Boudvill: yes ofcource sir
00:52:55
Charles Boudvill: you can trade sir
00:53:10
Olayemi Ibraheem: i have lost many opportunity
00:53:52
Olayemi Ibraheem: ok
00:54:01
Olayemi Ibraheem: thax for ur time
00:54:22
Charles Boudvill: you are welcome sir
00:54:46
Charles Boudvill: anything else you would like to know sir
00:55:05
Olayemi Ibraheem: yes
00:55:21
Olayemi Ibraheem: all i want u to do is to resolve this my issue
00:55:24
Charles Boudvill: please ask
00:55:32
Olayemi Ibraheem: that would be more than enough for now
00:55:45
Olayemi Ibraheem: bye for now
00:56:18
Charles Boudvill: sir this issue will be resolve soon , do not worry ,
00:56:42
Olayemi Ibraheem: i will really appreciate that
00:56:46
Charles Boudvill: thank you for choosing kiwifxbank. good bye
………………………………………………………………………………………………………………………………………………………………….
Charles Boudvill: Hello, Welcome to kiwifxbank. How may i assist you .?
14:41:33
Olayemi Ibraheem Olayinka: hello
14:41:57
Olayemi Ibraheem Olayinka: i made my first withdrawal since on the 14th of last month
14:42:10
Olayemi Ibraheem Olayinka: but am yet to receive my funds
14:42:35
Olayemi Ibraheem Olayinka: i have sent maill to the account depar
tment and d ceo
14:42:37
Olayemi Ibraheem Olayinka: but
14:42:46
Olayemi Ibraheem Olayinka: there is no difference
14:43:22
Olayemi Ibraheem Olayinka: is it until i start taking legal actions before you will resolve my issues??
14:43:33
Charles Boudvill: sir please wait for your turn .it'll be answered by your turn.
14:44:02
Olayemi Ibraheem Olayinka: that is what i haven't gotten
14:44:09
Olayemi Ibraheem Olayinka: how long will i need to wait
14:44:15
Olayemi Ibraheem Olayinka: for another month???
14:44:36
Olayemi Ibraheem Olayinka: i have placed the withdrawal since on the 14th of november
14:44:37
Olayemi Ibraheem Olayinka: ??
14:46:28
Charles Boudvill: sir withdrawal is not in my authority. you have to wait for your turn. your requested mails will be investigated properly. for payout we are here to redirect only. thats what we are doing. you have sent email so you'll be responded when it your turn . our team is working tirelessly
14:47:58
Olayemi Ibraheem Olayinka: but why have they refused to reply me
14:48:18
Olayemi Ibraheem Olayinka: after they wrote they will reply me shortly
14:48:29
Olayemi Ibraheem Olayinka: for more than 3 week now
14:50:08
Charles Boudvill: you'll be responded soon sir .thats not mean to respond you after reading email only . we want satisfied clients. so our team reply after investigation completion . please wait
14:50:42
Olayemi Ibraheem Olayinka: really!!!
14:51:22
Charles Boudvill: yes sir
14:51:46
Olayemi Ibraheem Olayinka: you mean you will appreciate if you send about 4 mails without getting
reply
14:52:01
Olayemi Ibraheem Olayinka: are telling me if this happen to you
14:52:13
Olayemi Ibraheem Olayinka: you will appreciate it
14:54:05
Charles Boudvill: sir we do just receive email from you only . there are number of email for different sort of problem . team is not idle and lazy that they are ignoring you. in fact they are working for you but thats that thing you must appriciate that some one is doing work for you .dont you ?
14:55:08
Olayemi Ibraheem Olayinka: doing work for me???
14:55:31
Olayemi Ibraheem Olayinka: do you think if other companies are behaving as your company is doing
14:56:01
Olayemi Ibraheem Olayinka: will they still be existing
14:56:09
Olayemi Ibraheem Olayinka: am just giving you an advice
14:56:29
Olayemi Ibraheem Olayinka: am just looking for a easy way to resolve this issue
14:56:30
Olayemi Ibraheem Olayinka: but
14:56:44
Olayemi Ibraheem Olayinka: it seems you don't want it that way
14:56:52
Charles Boudvill: sir your comments are also recorded . i have passed your views and request again . you may wait or not
14:57:54
Charles Boudvill: we are here for giving information . we do not process withdrawals ourselves . all staff have their own work task.
14:58:07
Charles Boudvill: you may ask if any thing else you would like to know
14:59:03
Olayemi Ibraheem Olayinka: are you telling me you can't tell this so called account department of yours to answer my mails
15:00:26
Charles Boudvill: i have mailed them about your status three times. dont you know ? you have visited help 5 times already .
15:01:01
Olayemi Ibraheem Olayinka: so you have my records...
15:01:19
Olayemi Ibraheem Olayinka: then why is my issue not addressed
15:01:27
Olayemi Ibraheem Olayinka: you see what am saying
15:01:34
Charles Boudvill: i already told you that all conversations are recorded.
15:01:35
Olayemi Ibraheem Olayinka: they are ignoring me
15:02:51
Charles Boudvill: please mail your problem to support@kiwifxbank.com
15:03:14
Charles Boudvill: thank you so much for choosing kiwifxbank. good bye
15:03:16
Olayemi Ibraheem Olayinka: ok
15:03:27
Olayemi Ibraheem Olayinka: i will try them out
After the conversation with the live help I sent the ceo message he replied this:
To ceo@kiwifxbank.comsupport@kiwifxbank.comaccounts@kiwifxbank.com and 1 More...
Nov 27, 2013
It seems your company are not the type of company i can enter an agency agreement with,i have been giving you time cause i really want to know how your operate,do you expect me to bring my customers down to a company that doesn't pay customers their money???I have been enduring the delay cause of my previous discussion with your CEO..MR Shannon Henwood,I don't really think he is in business too,i had been waiting for him on skype for the past 12days but he didn't show up .Am just trying to hold back because you are a new company,but now you spare me no chance.how can you delay withdrawal for more than 12days without any excuse.mailed you several times without any reply.Am an IB and Agent for many brokers.things are never like this,i placed my first withdrawal of $1200 since on the 14th of this month but didn't received any funds,and i placed another withdrawal of $500 on the 24th of this month same thing happened and you claimed withdrawal are processed within 24hours.This is the last mail am sending you regarding this issue.i promised you if you don't do the right thing,you will regret this.
Reply, Reply All or Forward | More
ceo
To Me
Nov 27, 2013
Dear Sir
Our Compliance is checking your account and reply you shortly.
Best Regards,
Shannon Henwood, CEO
ceo@kiwifxbank.com
Vault Markets Pty Ltd
Vault Market Pty Ltd
626 Punchbowl Road,
Wiley Park,
NSW 2195
Australia
Phone:
Australia 1300 304 212
International +61 280 916 568
After that he didn’t reply my mail again.i waited for so long then he came on line one day here is our conversation on skype:
[12/18/2013 12:50:50 AM] Ibraheem Olayemi: hello
[12/18/2013 12:50:56 AM] Ibraheem Olayemi: Good morning
[12/18/2013 12:51:07 AM] Shannon Henwood: hello
[12/18/2013 12:51:16 AM] Ibraheem Olayemi: how are you sir
[12/18/2013 12:51:24 AM] Shannon Henwood: yes going well
[12/18/2013 12:51:31 AM] Ibraheem Olayemi: good
[12/18/2013 12:51:40 AM] Ibraheem Olayemi: have been having problem in your company
[12/18/2013 12:51:52 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 12:51:52 AM] Shannon Henwood: what problem?
[12/18/2013 12:52:04 AM] Ibraheem Olayemi: i placed a withdrawal since on the 14th of last month
[12/18/2013 12:52:13 AM] Ibraheem Olayemi: but am yet to receive my funds
[12/18/2013 12:52:15 AM] Shannon Henwood: I am out of country due to meetings
[12/18/2013 12:52:31 AM] Shannon Henwood: plz send am email to accounts@kiwifxbank.com
[12/18/2013 12:53:14 AM] Ibraheem Olayemi: i have sent many mails
[12/18/2013 12:53:17 AM] Ibraheem Olayemi: but no repley
[12/18/2013 12:53:25 AM] Ibraheem Olayemi: i have sent more than 7 mails
[12/18/2013 12:53:28 AM] Shannon Henwood: today plz sent
[12/18/2013 12:53:33 AM] Shannon Henwood: i will tell it to accounts
[12/18/2013 12:53:35 AM] Shannon Henwood: to check
[12/18/2013 12:53:40 AM] Ibraheem Olayemi: ok
[12/18/2013 12:53:44 AM] Ibraheem Olayemi: thax
[12/18/2013 12:53:49 AM] Ibraheem Olayemi: i will do that
After this he no longer reply my chat and mail. I have waited up to 2month just to give this guys a chance before making my complaint here.it seems this guys don’t want to pay me my money.am really tired.Dear peacearmy and fella please assist me in retrieving my money from this guys.
