Hello dang hoa
I notice in your image a 100% "bonus" is also added, did you check the T&C conditions for withdrawing while this "bonus" is rewarded.
2 Examples:
Some brokers have a clause attached that no withdrawal can be possible until all terms of the "bonus" offer is reached
Some brokers even have a clause that a large percentage of "deposit" can be withheld due to non-trading
Send an invite to the broker to join you to discuss your issues, also remember to add the link to this thread in an e-mail or fax to broker. and type your account number in your next reply/message on this thread.
Good luck
Liz