liteforex.com (liteforex.org)

RahmanSL

Major
Messages
2,852
Mr. Shuvalov,

It’s always pleasant to see broker’s official representative replying to queries in FPA forum and giving sensible & professional replies too.

Thank you for clearing up the above confusion with the two “assumed” representatives of LiteForex…and congratulation in getting FPA Administration to remove that negative “Special Notes” at Forex Brokers Reviews on LiteForex.

I have an on-going Demo account no.1000938554 with LiteForex.

I have closed only 1 losing trade (no.42193009 2010.05.24 07.58 for gbpusd which I had accidentally executed Buy order by mistake when trying to trade in a moving car) and I have not, nor do I close any more losing trades as long as I have plenty of Free Margin to “ride out” temporary losing trades.

However, just a few moments agao, I noticed 2 trades have been closed (no. 42382478 & 42382371 both for eurusd Buy orders on 2010.05.26 17.06) at losses of 650.00 and 400.00
As I have said, I don’t close losing trades if i have plenty of Free Margin, and I have more than usd36k Free Margin. Not that I am losing real money, but I am very puzzled why those 2 trades have been closed without my knowledge.

In an e-mail to me from LiteForex Support (regarding my missing Account History, which I got back in my trading cabinet), they did mentioned that there were some problems with the Demo accounts servers.
However, the “mystery of the 2 open trade positions being closed without my knowledge” has got me worried that this can happen in Live account too and, in such a case, it will be very difficult for me to prove that I have not closed these opened positions.
 

Andrea Johnson

Private
Messages
16
However, the “mystery of the 2 open trade positions being closed without my knowledge” has got me worried that this can happen in Live account too and, in such a case, it will be very difficult for me to prove that I have not closed these opened positions.

You may find it funny but the very same thing happened to me in 2008 when they had another server failure. Not that I say it was very pleasant to see my own trades being executed at the wrong price but I contacted support and everything was fixed. Perhaps support guys were scared with all those forum complaints but they were very helpful. Maybe not fast but helpful.
 

RahmanSL

Major
Messages
2,852
So, “opened trade positions by invisible hands” does happen in Live accounts too! Thank you for the info, Andre Johnson.

Contrary to what (I suspect) many in this forum might think, I have been treating each of my 3 Demo accounts as Live accounts and trading accordingly to what I would do with real money.
That’s why I am querying any “abnormality” that arises, or catch my attention, in any of my trades….and keeping notes/journal, of course! (P/S: this is for some one's benefits).. : )
 

Andrea Johnson

Private
Messages
16
That’s why I am querying any “abnormality” that arises, or catch my attention, in any of my trades….and keeping notes/journal, of course! (P/S: this is for some one's benefits).. : )

A friend of mine (which also has an account with LiteForex) records his computer monitor with a web camera to have proofs just in case. :) I always joke at him but if seriously, he trades in very big lots and maybe he is right… who knows what may happen.
Anyway I don’t think that the situation with the “invisible hands” here differs greatly from the situation in other forex companies. I’ve been working with a number of them and to my mind LiteForex is a pretty common broker.
 

Shuvalov

LiteForex Representative
Messages
232
So, “opened trade positions by invisible hands” does happen in Live accounts too! Thank you for the info, Andre Johnson.

Contrary to what (I suspect) many in this forum might think, I have been treating each of my 3 Demo accounts as Live accounts and trading accordingly to what I would do with real money.
That’s why I am querying any “abnormality” that arises, or catch my attention, in any of my trades….and keeping notes/journal, of course! (P/S: this is for some one's benefits).. : )

Dear RahmanSL,

Thank you for taking your time to write this. Now the situation is the following.

We are planning to upgrade our server’s hardware to increase its performance. Before going live this hardware requires to be tested. To take tests of such kind we use demo server first. If everything is OK with the demo server, we will proceed with the live servers. Unfortunately when you run test something can go wrong. It did, we had a demo server failure. Now we are working on that.

If you treat your demo account as live account we can compensate losses or reopen/cancel the wrong trades if you want to. Undoubtedly we would do it on live accounts. In this case you will need to contact our tech support.
 

RahmanSL

Major
Messages
2,852
Mr. Shuvalov,

I am glad to see you replying to this post. Yes, as I have mentioned, I am aware of Demo Sever problem at LiteForex.

Anywhere, I am at least 3-4 weeks away in completing (and comparing) Demo testing on Demo accounts (LiteForex and 2 other brokers) before deciding on a Live account…And I am sure I will get such prompt back-ups from LiteForex Representatives, such as yourself, when I do run into some problems in my Live account.
 

Shuvalov

LiteForex Representative
Messages
232
Mr. Shuvalov,

I am glad to see you replying to this post. Yes, as I have mentioned, I am aware of Demo Sever problem at LiteForex.

Anywhere, I am at least 3-4 weeks away in completing (and comparing) Demo testing on Demo accounts (LiteForex and 2 other brokers) before deciding on a Live account…And I am sure I will get such prompt back-ups from LiteForex Representatives, such as yourself, when I do run into some problems in my Live account.

Thank you for your words. This is really pleasant.
 

arbithoven

Private
Messages
23
LiteForex server very bad to now!!!

I have contacted the support, but the answers are not satisfactory for me. Their server very slow to now. Request order until more 2 MINUTES, not again in SECOND.
I have screen shot about always requotes from this platform. I request order at other broker no problem. But Why with LiteForex???
 

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RahmanSL

Major
Messages
2,852
Mr. Shuvalov,

I think your support team have to clean out that “bug” problem with LiteForex servers fast.

Like arbithoven wrote above, the platform execution time is just terrible at times.
One of my trades, no. 42473664 for 2 lot “Sell” USD/CHF 1.1599 and pre-set TP at 1.1599. I tried closing the position, many times, when it was at 1.1601 and then when the TP level was hit (a few times) nothing happened. I tried closing the position manually, but still nothing happens. I took a screen shot of that event for confirmation.

Then I closed the trading platform thinking that there must be connection error or something like that. After I have logged back in, I was quite shocked that the USD/CHF opened position is no longer there. Checking in the Account History, I am even more shocked to find that the USD/CHF position has been closed by “invisible hands” at 1.1631 with a LOSS of -usd275.13

Since my account is only a Demo account, and I understand there is still a problem with LiteForex server, you don’t have to do anything for me.

But please, I think your Live Account client above, arbithoven, does seem to have a very legitimate claims against LiteForex which require urgent attention.
I am on a Demo, and so I know how poor arbithoven must feel on a Live account.

Thank you.
 

Shuvalov

LiteForex Representative
Messages
232
I have contacted the support, but the answers are not satisfactory for me. Their server very slow to now. Request order until more 2 MINUTES, not again in SECOND.
I have screen shot about always requotes from this platform. I request order at other broker no problem. But Why with LiteForex???

Dear arbithoven,
We are now working to get this situation resolved. Presumably you do not use Maximum Deviation Option. Is that right?
 
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