@LiteForex Official you have not been responding to my emails and beside there are questions you have to answer because the figures you gave as my equity or balance does not tally with your claims because Even by your own fabrication my balance couldn’t have been at -800 as you claimed because my balance/ equity would have been = balance/ equity+ floating loss/profit
Equity/ balance = 7554+-8226.07 = -672.07 So were did you get-800 please explaIn
the true state of my account was
equity= 7554(balance) +-6754.60(floating loss)= 799.4
margin level was = (Equity / Used Margin) x 100%
(7554/2617.7/) x 100% = 288.57%
so please recheck your data as your figures are totally wrong as indicated above and the statement of account is clear.
Please refund my money
thank you
Dear Braima,
Kindly asking you to understand that your floating was more than your own balance. We hope that we have conclusion regarding this question.
So when bonus was deducted your balance was 7425.57 $
Floating losses as you can see were 8226.07 $ (this you can calculate by yourself from trading history)
You bonus was 6754.60 $
Margin 2617.7
Equity = balance + bonus +- floating = 7425.57 + 6754.60 - 8226.07 = 5954.1
Margin level = Equity / margin*100 = 5954.1 / 2617.7*100 = 227.46
So before your bonus was deducted your margin level was 227.46 %
We should repeat it again, your floating losses exceeded balance, and after bonus deduction margin level fell down below Stop Out level. Let’s calculate your margin level after bonus deduction:
Equity = ( balance +- floating ) = 7425.57 - 8226.07 = -800.5
Margin level: Equity / margin * 100 = -800.5/2617.7*100= -30,6%
So your margin level was below 20% Stop Out level and positions were closed automatically by server.
In previous emails we have described regulatory documents.
Accourding bonus programm conditins:
Bonus funds may be used as an additional margin. Trading may not be conducted by means of credit funds only. The bonus will be cancelled if the whole of client’s own funds is lost.
According to the Client Agreement:
7.2. The Company is unconditionally obliged to start closing unprofitable transactions on condition that account Margin Level becomes lower than the margin necessary for maintain open positions (Stop Out). The necessary margin level is indicated on the Company's site in the section “Types of trading accounts”.