MaximusFX.com killed a deposit (by managing contracts)

atkar

Recruit
Messages
8
I have been working with this broker since May 2018.
10/24/2018 an event occurred that destroyed my deposit!
It was either a technical error or a deliberate intervention in my account by the broker!

Chronology of the problem:
1. 3 of 5 orders for CRUDE OIL were closed first ($ -196 at 12:01:44, -53 at 12:01:46, + $ 294 at 12:01:47). Within 3 seconds!
2. Next, the opening of the order for the entire free margin! At 12:09:58, an order was opened for .US30, sell 7.00 and as early as 12:11:00 it was automatically closed due to a negative margin!
3. Next, the remaining 2 orders for BABA ($ -905.25 at 14:32:06) and NFLX (-635.90 $ at 14:32:08) were closed

As a result, the account now -1413.4 $!
What happened on my deposit, I discovered approximately at 18:15!

The fact that actions to close and open orders in a specified time interval were not made by me, confirmed by the event log with MetaTrader4 (In the event log these events are not available!)
All copies of the journal on 10.24.2018 and events with the time for closing and opening orders are attached!


The field of detecting what happened on my account I tried to contact the broker by ordering a callback on the site (requested a call at least 10 times), a month passed and there was no call.
6 hours after I discovered what happened on my account, in addition to ordering calls, I also wrote a letter to the prosecutor,
Since until October 27, 2018, I never received a response. I sent a second letter (10.27.2018) indicating that if I was not heard, I would ask for help on FPE.

10/29/2018 I received a response from MaximusFX:
"Good day, Genadius,

Your request has been accepted.

Have you seen the trade, from our side, since it was not sufficient funds.

The company is not responsible for trading or access to third parties on their trading account. If your password was leaked, you need to change it manually on the company's website, and also notify us that the password was leaked before the closing of transactions, and not after. "

There will be no information leakage! I worked with a broker through MT4 exclusively from my iphone. And generally speaking about data leakage is meaningless! Even if you imagine something, you have taken possession of the data, what will it get from it? Only the ability to manage contracts! In any case, no one could have done anything! This is a scam from the broker! Please help me ... I deposited the account $ 3,900 and I expected a price drop on CRUDE OIL, now, if my orders were not closed by a broker, I would have at least $ 8,000 in the account ...


PS: It is possible that the fact that about a week before this event in the period from 10/15/2018 to 10/20/2018 will help in solving the problem, a man called Vlad Voznyak called me and introduced himself as an employee of the analytical department MaximusFX, he reported that your analytical department is interested in cooperation. But I politely refused him, because I am not interested in anyone's help with deposit management and advice on opening orders, I also do not need! As a result, he rudely expressed his negative emotions, to the refusal that I gave on cooperation!
 

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FxMaster

Lt. Colonel
Messages
9,145
I have been working with this broker since May 2018.
10/24/2018 an event occurred that destroyed my deposit!
It was either a technical error or a deliberate intervention in my account by the broker!

Chronology of the problem:
1. 3 of 5 orders for CRUDE OIL were closed first ($ -196 at 12:01:44, -53 at 12:01:46, + $ 294 at 12:01:47). Within 3 seconds!
2. Next, the opening of the order for the entire free margin! At 12:09:58, an order was opened for .US30, sell 7.00 and as early as 12:11:00 it was automatically closed due to a negative margin!
3. Next, the remaining 2 orders for BABA ($ -905.25 at 14:32:06) and NFLX (-635.90 $ at 14:32:08) were closed

As a result, the account now -1413.4 $!
What happened on my deposit, I discovered approximately at 18:15!

The fact that actions to close and open orders in a specified time interval were not made by me, confirmed by the event log with MetaTrader4 (In the event log these events are not available!)
All copies of the journal on 10.24.2018 and events with the time for closing and opening orders are attached!


The field of detecting what happened on my account I tried to contact the broker by ordering a callback on the site (requested a call at least 10 times), a month passed and there was no call.
6 hours after I discovered what happened on my account, in addition to ordering calls, I also wrote a letter to the prosecutor,
Since until October 27, 2018, I never received a response. I sent a second letter (10.27.2018) indicating that if I was not heard, I would ask for help on FPE.

10/29/2018 I received a response from MaximusFX:
"Good day, Genadius,

Your request has been accepted.

Have you seen the trade, from our side, since it was not sufficient funds.

The company is not responsible for trading or access to third parties on their trading account. If your password was leaked, you need to change it manually on the company's website, and also notify us that the password was leaked before the closing of transactions, and not after. "

There will be no information leakage! I worked with a broker through MT4 exclusively from my iphone. And generally speaking about data leakage is meaningless! Even if you imagine something, you have taken possession of the data, what will it get from it? Only the ability to manage contracts! In any case, no one could have done anything! This is a scam from the broker! Please help me ... I deposited the account $ 3,900 and I expected a price drop on CRUDE OIL, now, if my orders were not closed by a broker, I would have at least $ 8,000 in the account ...


PS: It is possible that the fact that about a week before this event in the period from 10/15/2018 to 10/20/2018 will help in solving the problem, a man called Vlad Voznyak called me and introduced himself as an employee of the analytical department MaximusFX, he reported that your analytical department is interested in cooperation. But I politely refused him, because I am not interested in anyone's help with deposit management and advice on opening orders, I also do not need! As a result, he rudely expressed his negative emotions, to the refusal that I gave on cooperation!
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here http://en.maximusfx.com/About/Contact-Us

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/13014/maximusfx-forex-broker

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/maximusforex

https://twitter.com/Maximus_FX

https://plus.google.com/u/0/107335766269460461452


Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck
 

atkar

Recruit
Messages
8
maximus fx ignores ... threw off the invitation and description of the problem for all of their contacts. Tell me good people how can I defeat these scammers?
 

atkar

Recruit
Messages
8
Hello! Much time has passed, and MaximusFX completely ignores us ... It feels like they turned off their business, and I and the other phones were left without communication in the Liva chat and call back form, but to no avail. Help please, how to hold MaximusFX accountable
 

atkar

Recruit
Messages
8
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here http://en.maximusfx.com/About/Contact-Us

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/13014/maximusfx-forex-broker

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/maximusforex

https://twitter.com/Maximus_FX

https://plus.google.com/u/0/107335766269460461452


Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck
Please tell me what else can be done to bring mfx to liability. I want justice, and besides your resource no one will help me anymore. Help me please.
 
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