After 35 emails and 50 phone calls to them I get this as a reply -
> Dear David,
> We are asking a little time for your withdrawal as there is some
> discrepancy in trading positions being held by you. Don't ask us why
> but we try to resolve it with our counter party.
> At the mean time, you just have to hang on, and we can't tell you how
> long it should take but we are doing our best.
> Online Forex Trading System, Global Foreign Currency & Exchange Broker
> Administration Department
> MONEYFOREX FINANCIAL LTD.
> 2nd Floor 145-157 St. John Street
> London EC1V 4PY
> United Kingdom
> Live Operator :+44 845 052 1165 (International)
> Fax (Domestic):+44 871 256 2256 (Europe)
> Fax (International):+1 646 403 3549 (North & South America)
> Toll Free Fax:+1 888 489 2409 (International)
I signed up using a hotmail account and pretended to be a new client and asked questions like if they take the risk in house or use a counter party - they replied saying they take all risk in house and do not use a counterparty.
whenever you call moneyforex you will never get a person, you only ever speak to a call centre person who emails the request onto someone else! they play a good job in pretending they are the company, but jut now, someone slipped up and let me know that they never put through calls, they just email them on!!!
Over the past 3 weeks I have tried and tried to get a response from you. I have tried to be nice and work it out, I have also tried to be a jerk and spam you with emails - neither have resulted in an actual resonse on the situation.
What I am asking is simple. I just need a better response as to what is going on with my trades and why they are under review - if they really are. If these trades are under review, I'm happy to leave the funds affected in the account until it is resolved, but at least let me withdraw my unaffected funds.
Your lack of replies to me have been acceptable, and as a result I will be reaching out and contacting everyone I can to try and resolve this problem. I have started a website about it and have begun posting on forums everywhere to let people know of the situation - All of which will be removed if you give me decent updates. I am a reasonable person, who just needs a response. I was just scammed greatly by another broker and now I feel you are scamming me too.