MoneyPolo lost money with IBAN wire transfers

brauliobo

Recruit
Messages
3
After more than one year using, I've lost 4012 EUR after they introduced an IBAN that don't work. Even with SWIFT confirmation they couldn't tell what the problem was and insisted don't have the money.
It sucks!
 

FxMaster

Lt. Colonel
Messages
7,893
After more than one year using, I've lost 4012 EUR after they introduced an IBAN that don't work. Even with SWIFT confirmation they couldn't tell what the problem was and insisted don't have the money.
It sucks!
What is their response on this?
 

brauliobo

Recruit
Messages
3
What is their response on this?
simply say they didn't receive the money (even after the swift confirmation sent), without saying any possible reason, and asked me start an investigation on the bank that sent the money (ING where my company have an account)
 

FxMaster

Lt. Colonel
Messages
7,893
simply say they didn't receive the money (even after the swift confirmation sent), without saying any possible reason, and asked me start an investigation on the bank that sent the money (ING where my company have an account)
Talk with bank also and ask them to send proper proof, there must be some tracking number for the transaction. Do share the number with the website.
 

brauliobo

Recruit
Messages
3
Talk with bank also and ask them to send proper proof, there must be some tracking number for the transaction. Do share the number with the website.
SWIFT confirmation:
DESTINATION : HSBC BANK PLC
ALL UK OFFICE
8 CANADA SQUARE
GB LONDON E14 5HQ
20 : Sender's Reference
MPBZ21775233499B
23B : Identification Of The Option
CRED(This Message Contains A Credit Transfer Where There Is No Swift
Service Level Involved)
32A : Date and Amount
19/12/2017
EUR 4.012,
33B : Currency/instructed Amount
EUR 4.012,
50K : Ordering Customer
NL62INGB0004259629
OLERY BV
GOOIMEER 6-05
/NL/1411DD NAARDEN
57A : Account With Institution
MAFV-GB-21
* MAYZUS FINANCIAL SERVICES LIMITED
* 869 HIGH ROAD
* GB N12 8QA LONDON
59 : Beneficiary
GB60MAFV00996800369391
BRAULIO OLIVEIRA
LAURO DE FREITAS
70 : Remittance Information
INVOICE 26
71A : Details Of Charges
SHA(The Transaction Charges On The Sender'S Side Are To Be Borne By
The Ordering Customer And The Transaction Charges On The Receiver'S
Side Are To Be Borne By The Beneficiary Customer)
 

FxMaster

Lt. Colonel
Messages
7,893
SWIFT confirmation:
DESTINATION : HSBC BANK PLC
ALL UK OFFICE
8 CANADA SQUARE
GB LONDON E14 5HQ
20 : Sender's Reference
MPBZ21775233499B
23B : Identification Of The Option
CRED(This Message Contains A Credit Transfer Where There Is No Swift
Service Level Involved)
32A : Date and Amount
19/12/2017
EUR 4.012,
33B : Currency/instructed Amount
EUR 4.012,
50K : Ordering Customer
NL62INGB0004259629
OLERY BV
GOOIMEER 6-05
/NL/1411DD NAARDEN
57A : Account With Institution
MAFV-GB-21
* MAYZUS FINANCIAL SERVICES LIMITED
* 869 HIGH ROAD
* GB N12 8QA LONDON
59 : Beneficiary
GB60MAFV00996800369391
BRAULIO OLIVEIRA
LAURO DE FREITAS
70 : Remittance Information
INVOICE 26
71A : Details Of Charges
SHA(The Transaction Charges On The Sender'S Side Are To Be Borne By
The Ordering Customer And The Transaction Charges On The Receiver'S
Side Are To Be Borne By The Beneficiary Customer)
Share this information with them.
 

FxMaster

Lt. Colonel
Messages
7,893
And if still, they avoid you then................

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://moneypolo.com/int-en/support/contact/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/14671/www.moneypolo.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/moneypolo

https://twitter.com/MPtransfers

https://www.linkedin.com/company/moneypolo/?trk=company_logo

https://vk.com/moneypolovk

https://www.instagram.com/moneypolo_brand/
 
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