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Problem My profit gone due to Arbitrage activity (XM broker)

I am having an issue with a company

K4NDA

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Hello.. Yesterday i made a trade and make some profits and few hours later when i make a withdrawal small amount then i lost my profits around 2k++.
after that, i open my email and i received an email from XM.. Please help me.. thank you very much and sorry for my English.
xm jpeg.jpg
 
Hello.. Yesterday i made a trade and make some profits and few hours later when i make a withdrawal small amount then i lost my profits around 2k++.
after that, i open my email and i received an email from XM.. Please help me.. thank you very much and sorry for my English. View attachment 80805
Can you share the statement here with us, please?
 
Can you share the statement here with us, please?
Yes, sure.

this is the email that i received from the company when they took my profits
XM2.jpg


this is the trading proof statement and withdrawal proof.. my balance account 8311.65 and it shows that 2365 had been withdraw.. and there is no history about it.. please look into it.. thank you very much.
wthdraw proof latest.jpg


final.jpg
 
Any update on this thread?
My XM account already blocked by XM company and I can no longer contact their customer services and they dont even respond my emails i send to them.
 
Any update on this thread?
My XM account already blocked by XM company and I can no longer contact their customer services and they dont even respond my emails i send to them.
Are you even get the withdrawal for the remaining balance or you are not able to do that?
 
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