Need Help to get my money back from Prestige.fm

PrestigeFM have also managed to extract 250€ from me. I have asked to have it returned but they say I have to send copies of utility bill, passport and bank card. I’m very reluctant to do this and wondered what the next steps are in getting my money back.
Thanks
 
I am in a similar position with this company and your story and experiences sound very familiar.
I have started a transaction dispute also called chargeback through my bank in an attempt to get my money back and contacted netpay via a link on my thread (if you wish to use it). Although I have no resolution yet I am hopeful that the more pressure I pile on them from as many directions as I can then they will return my money because I have read other people threads where this has happened, so don't despair or give in.
Gather as much evidence as you can: emails, dates, screen shots of your account etc
My next step is a police complaint.
 
Why are they so very keen to get the account activated when they already have your money? Is it still untouchable for them until you do?
 
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