I opened up an account with a guy name Alan. He told me that you can deposit and withdraw money without incurring a fee. I started to make some profits and requested a withdrawal. It took a couple of days, but there was about 15% of my money was missing. They gave me the run-arounds when asked why all that money was missing. The rep starts calling me names and telling me it is my fault (reps name was Dennis Kiro). I show him where Alan (supposedly in finance) told me that I shouldn't incur ANY fees - they finally process the remaining amount.
I hear that Dennis is eventually fired and that the Accounts Manager is now taking over my account (Danny Brown). I try to withdraw some money, he starts calling me names too, then they send back my money, minus 10%. I inquire about it and he tells me that it is my fault and calls me a "baby" for making a big deal over the money. I inform him of what previously happened with Dennis and he says "oh well."
They refused to send my remaining balance. About a week later I contacted another rep, Alayna. I told her that I wanted my account closed because of the foolishness I have encountered. She apologizes about Dennis and Danny and states that Alan didn't tell me the truth from the beginning - there's a 3% withdrawal fee. I told her that I was being charged 10% and 15% on my withdrawals - no answer! She asked me to deposit some more money and work with her, she would do right by me. RIGHT!!!!!!! I told her I just wanted to close account - she refused to close it.
This company scammed me, robbed me, and now refuses to close my account.
I hear that Dennis is eventually fired and that the Accounts Manager is now taking over my account (Danny Brown). I try to withdraw some money, he starts calling me names too, then they send back my money, minus 10%. I inquire about it and he tells me that it is my fault and calls me a "baby" for making a big deal over the money. I inform him of what previously happened with Dennis and he says "oh well."
They refused to send my remaining balance. About a week later I contacted another rep, Alayna. I told her that I wanted my account closed because of the foolishness I have encountered. She apologizes about Dennis and Danny and states that Alan didn't tell me the truth from the beginning - there's a 3% withdrawal fee. I told her that I was being charged 10% and 15% on my withdrawals - no answer! She asked me to deposit some more money and work with her, she would do right by me. RIGHT!!!!!!! I told her I just wanted to close account - she refused to close it.
This company scammed me, robbed me, and now refuses to close my account.