No, it is not a "real" court.
I disagree. It may not be a legal court, but it is a citizen/community court in every sense. I challenge you to find another rating system where victims are actually encouraged to bring their evidence forward and collaborate openly with the company. Where else do victims actually get their issues resolved?
Our "civil procedure" methods are often more transparent than many offshore and even some more developed country's law systems. And the results are much faster.