I initially deposited $500 via my credit card and started trading with NoaFx on which as far as I can recall was on the 29th of August 2016 as per my first trade history which I can view via my Noafx mt4 paltform trading history account number 2088919553. I did not originaly read there rules in regards to what they view as scalping which is any trade taken and closed within a 4 min period which as I said I was not a where of at the time. I traded succesfully for about 3 weeks and within that period allotted an account of over $6000 thanks to some winning trades and some losing trades and thanks once again to NFP. As a result of making decent profits I decided to put in a withdrawal of $3981which was responded with this next email
Dear Brendon White,
You have requested the withdrawal from your MT4# 2088919553 for 3981.
Please allow 1 business day for your request to be approved. Once approved, please take note that it may take up to 2-3 business days for your
support@noafx.com
Regards,
NoaFX Customer Support
And then I received this next mail from there company
Dear Brendon White,
Greetings from NoaFX Customer Support!
Brendon, thanks for getting in touch with us.This mail regarding your query in live chat.
We hereby inform you that, as per NoaFX norms Scalping is not allowed in Ultra account. (
Scalping – any trade that is held open for less than 4 minutes or have a take profit of less than 3 pips, whichever applicable.) We have attached the Terms and Conditions for your reference.
Since you have earned your profits with trades which lasted less than 4 minutes, the profits you have earned through Scalpinghas been reversed.
For your kind information Scalping is allowed in Pro account, Hence we suggest you to upgrade you account to Pro account.
If you have any clarification with us please feel free to get in touch with us.
Our NoaFX team is always ready and happy to assist you around the clock.
Have a great day!
Regards,
Rick Roldan
NoaFX Customer Support
All of this took place on the 8th August 2016
I can provide the trading history I copy and pasted after that email and as I said I did understand there point of you as I did not read there rules on scalping it only seemed fair so here is my email address
brendonwhite3@gmail.com if you would like a copy of my trading history and please let me know your findings as to what they were in entitled to take back.
Here are the rest of their emails from then on and you can make an educated decision
This same old automated response for any question
Aug 9
to me
Dear Client,
This is to acknowledge that we have received your email. We appreciate you getting in touch with us and we assure you that we will look into the matter right away.
In the meanwhile, please feel free to write to us for any other query at
support@noafx.com as we ensure to respond to all the queries received within 2 hrs !
You could also avail our Customer Live Chat facility that is available 24*7 for a more speedy resolution.
To know more about NoaFX operations and services, please refer to our
FAQ
Sincerely,
Customer Support Team
I was then told via live chat that the amount I was entitled to in my account was $4800 so I put in a withdrawal request for that exact amount and this was after what they had decided to take off my account for scalping of which they never gave me a figure. Only the balance amount of $4800
Dear Brendon White,
You have requested the withdrawal from your MT4# 2088919553 for 4800.
Please allow 1 business day for your request to be approved. Once approved, please take note that it may take up to 2-3 business days for your
support@noafx.com
Regards,
NoaFX Customer Support
NoaFX
Aug 10
to me
Dear Brendon White,
Your withdrawal request from MT4 ID 2088919553 for 4800 USD has been approved at 10/08/2016 10:15 UTC.
Please note that the request will be processed and the funds will reach you at the earliest.
If there are any questions or if you need any assistance at all, please contact us at support@noafx.com
Regards,
NoaFX Customer Support
The next mail
NoaFX via amazonses.com
Aug 10
to me
Dear Brendon White,
We have received a withdrawal request from MT4# 2088919553 for 3981 USD. However, we regret to inform you that your request could not be processed due to one or more of the following reasons:
1. There were insufficient funds in your account. Please note that a minimum balance of $40 is to be maintained in your account.
2. Request for the withdrawal amount exceeded your account balance.
3. There were open
support@noafx.com
We sincerely apologise for any inconvenience caused.
Regards,
NoaFX Customer Support
No correspondence again from them till the 16th August 2016 until a query from my side as to where my funds are
Ticket Received - Brendon White
Inbox
NoaFX via freshdesk.com
Aug 16
to me
Dear Client,
This is to acknowledge that we have received your email. We appreciate you getting in touch with us and we assure you that we will look into the matter right away.
In the meanwhile, please feel free to write to us for any other query at
support@noafx.com as we ensure to respond to all the queries received within 2 hrs !
You could also avail our Customer Live Chat facility that is available 24*7 for a more speedy resolution.
To know more about NoaFX operations and services, please refer to our
FAQ
Sincerely,
Customer Support Team
http://www.noafx.com/support.php
Brendon White
Next Email
Brendon White
Brendon White <brendonwhite3@gmail.com>
Aug 17 (13 days ago)
to info
Good day to you please could I inquire in regards to withdrawal from my NoaFX account MT4 id 2088919553
Here is an email regarding the withdrawal
Dear Brendon White,
Your withdrawal request from MT4 ID 2088919553 for 4800 USD has been approved at 10/08/2016 10:15 UTC.
Please note that the request will be processed and the funds will reach you at the earliest.
If there are any questions or if you need any assistance at all, please contact us at support@noafx.com
Regards,
NoaFX Customer Support
Then I received this info
Dear Brendon White,
Greetings from NoaFX support.
We are pleased to inform that your request for withdrawal from MT4 id 2088919553 for 944.5 via Credit Card has been completed successfully
Here is the transaction id for the proof of payment : 14651824 & 14653830
Once the remaining funds has been transferred ,we will send an email ,kindly allow us some more time .
Please feel free to contact us if you have any concern.
Of which I have only received partial payment into my credit and I'm still also waiting for the balance of the bank wire amount of $3800 which I have not received.
Please could you kindly get back to me in regards to the above withdrawal as I would like to open a pro account as soon as I receive my funds from the withdrawal.
Your assistance in this matter would be greatly appreciated.
Kind Regards
Brendon White <brendonwhite3@gmail.com>
Aug 22 (8 days ago)
to info
Hi there please can you assist me in regards to my withdrawal as it was requested 10 day's ago already please. Your assistance in this matter would be greatly appreciated.
In regards to your withdrawal information it should have taken no longer than 2 to 3 days
Mode Of Payment Minimum Withdrawal Amount Withdrawal Charges Duration For Withdrawals To Reflect
USD 40 or an equivalent amount USD 30 or an equivalent amount 2-3 business days
My account number is 2088919553
Here is the last proper not electronic response I had from your company
NoaFX via freshdesk.com
Aug 17 (5 days ago)
to me
Dear Brendon,
Greetings from NoaFX!
We deeply apologizes for the delay in processing your withdrawal request .
We hereby inform that we have forwarded your withdrawal request for the value of 3855.5 usd from 2088919553 to our accounts team .
And we will send you an email as soon as we hear back from them.So kindly allow us some time .
Please feel free to contact us for any assistance.
Have a good day!
Regards,
Laura Brown
NoaFX Customer Support
Email: support@noafx.com | web: www.noafx.com
Please can you get in touch with me regarding this situation as I have had no assistance in regards to this matter
Now in regards to this email they said there were 2 transaction I.d numbers to my credit card which was to the total of $944.5
and the only amount I ever recieved back fro them what in the amount of around $472 which is not even my initial $500 investment. Let's carry on
Brendon White <brendonwhite3@gmail.com>
Aug 19 (11 days ago)
to NoaFX
Good morning please may I inquire as to an update in regards to the progress of my withdrawal here is a copy of my last email received 2 days ago
Dear Brendon,
Greetings from NoaFX!
We deeply apologizes for the delay in processing your withdrawal request .
We hereby inform that we have forwarded your withdrawal request for the value of 3855.5 usd from
2088919553 to our accounts team .
And we will send you an email as soon as we hear back from them.So kindly allow us some time .
Please feel free to contact us for any assistance.
Have a good day!
Regards,
Laura Brown
NoaFX Customer Support
Email:
support@noafx.com | web:
www.noafx.com
Another auto response a few days later
Ticket Received - Brendon White
Inbox
NoaFX via freshdesk.com
Aug 22 (8 days ago)
to me
Dear Client,
This is to acknowledge that we have received your email. We appreciate you getting in touch with us and we assure you that we will look into the matter right away.
In the meanwhile, please feel free to write to us for any other query at
support@noafx.com as we ensure to respond to all the queries received within 2 hrs !
You could also avail our Customer Live Chat facility that is available 24*7 for a more speedy resolution.
To know more about NoaFX operations and services, please refer to our
FAQ
Next Email
Brendon White
Brendon White <brendonwhite3@gmail.com>
Aug 22 (8 days ago)
to NoaFX
Good morning please may I inquire as to an update in regards to the progress of my withdrawal here is a copy of my last email received 2 days ago
Dear Brendon,
Greetings from NoaFX!
We deeply apologizes for the delay in processing your withdrawal request .
We hereby inform that we have forwarded your withdrawal request for the value of 3855.5 usd from
2088919553 to our accounts team .
And we will send you an email as soon as we hear back from them.So kindly allow us some time .
Please feel free to contact us for any assistance.
Have a good day!
Regards,
Laura Brown
NoaFX Customer Support
Email:
support@noafx.com | web:
www.noafx.com
This was officialy my last response from their company and all attempts to get in touch with them since then has only been there auto response from there support,no response via live chat and only a voice message system if I try and phone saying that they are not available and to leave a message and that they will get back to me.
This is my full story and email history in regards to my situation in regards to my withdrawal situation as it stands on this day the 30th August 2016.
I will be inviting NoaFx to join this thread in every means I have to hopefully get a response in regards to this matter