Hi Guys, I too have a small amount waiting for withdrawal, I've seen other EU banks who host unregulated FX have this issue. its likely extra KYC/AML documentation to keep up to date.
I too received the letter about compliance. so far nothing out of the ordinary, any my trades are still being executed.
Hi, Kelix,
Thank you for your post.
I have been waiting for my withdrawal for three weeks.
I inquired several times by email, each time they did give me a reply.
They said that their compliance team has been reviewing my withdrawal request, and they will process transaction immediately once the request is approved.
I hope this is just a bank issue with KYC/AML and we can withdraw our money.
I will update if there is any progress.