I have replied in morning but my replies are still pending for moderator approval please check @AsstModerator
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Right there is where they are saying they have reserved the right to steal your profits. They don't have to prove anything. They simply "don't have to like"what you are doing and they can seize your profits.If the Company reasonably suspects that the Client uses arbitrage in an explicit or hidden way
Oh boy - I rest my caseWe genuinely apologize for our previous reply. Unfortunately, we sent you the results of the wrong investigation due to a similarity of the cases we were looking into simultaneously. We can assure you that this will never happen again, and now we're delivering the correct results for your case.
At some point I understand the problem but considering octafx allows news trading and hedging this should not be the problem.Dear Hamid Ali,
We genuinely apologize for our previous reply. Unfortunately, we sent you the results of the wrong investigation due to a similarity of the cases we were looking into simultaneously. We can assure you that this will never happen again, and now we're delivering the correct results for your case.
Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.
Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as benefit.
Honestly, the customer service here is lacking horribly. I've seen report after report about OctaFX over the internet, and while they usually reply with a response in some cases, they just don't seem to have a good reputation and obviously the customer service isn't great. I wouldn't personally open an account with them.Unfortunately, we sent you the results of the wrong investigation due to a similarity of the cases we were looking into simultaneously. We can assure you that this will never happen again, and now we're delivering the correct results for your case.
I was doing everything which was allowed I wasn't violating anything. Octafx allows hedging and news trading that's what I was doing. If that abuses the platform please don't allow these things. State clear in customer agreement no hedging and news trading allowed.Please note that we do allow such trading strategies as hedging and news trading. However, as we mentioned in our previous reply, we don't tolerate any abuse of the platform or features we offer as a benefit to our customers. Whenever our team identifies a specific violation, we should strictly follow our Customer Agreement, investigate the case and take further action.