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Problem Octafx closed my order that lead to lose all my account

I am having an issue with a company
Kindly share the latest chat support screenshot to guide you better on your case
I didn’t get chance to screenshot the chat from the star .they even change the reason why they closed my order.but I have some conversations.after this chat below I send them my account number and blocked me . Also the blocked me in another account I was talking to them in DM
 

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I didn’t get chance to screenshot the chat from the star .they even change the reason why they closed my order.but I have some conversations.after this chat below I send them my account number and blocked me . Also the blocked me in another account I was talking to them in DM
They unblocked me now .
 
I didn’t get chance to screenshot the chat from the star .they even change the reason why they closed my order.but I have some conversations.after this chat below I send them my account number and blocked me . Also the blocked me in another account I was talking to them in DM
They unblocked me now .
Please inform us as well when you will have resolution of your problem.
okay.thank you. I know I didn’t give much information about my case because of my language skills.but thank you for your concern
 
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