• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem Octafx not processing my withdrawal - No clear explanations on status

I am having an issue with a company

Tan Sing Oe

Recruit
Messages
8
I have been seeing octaFX being advertised by many celebrities and influencers in Singapore. But now I am seeing similarities in how my withdrawal requests are being responded to, as compared to other OctaFX posts here.

I do understand that withdrawal may take some time but the answers about the finance department stilI processing, are frightening.

I have also read on various other complaints, and its giving similar vibes to my case. Funds not being able to withdraw and leading to account getting closed without explaination.

My trading account is 100163739, with an existing balance of $24124.12.

The Customer service Team have processed a $2000 SGD REFUND due to “not using my personal card” for deposits. I did not know about the policies and have thus used my fiancé’s card for deposit and have been deposited smoothly.
Currently $2000 SGD is still processing withdrawal

I have then deposited with my own card Via VISA for further processing of withdraw of profits.

The following :
14000USD W15517999 - ACCOUNT 100163739
10124 USD W15520914 - ACCOUNT 100163739

Back stories:
i have been trying to withdraw my funds since 18 June 2024, with the following:
1219 USD - W15478375 (18june)
10000 USD - W15478466 (18june)
REASON FOR REJECTION :
Credit card(s) photos required prior to withdrawal Credit card(s) photos required prior to withdrawal.
To transfer your funds, send to our Customer Support a photo of your credit card where 4 last digits of the number, the cardholder name, and the signature on the back can be easily read. Then create new withdrawal request.

Which i have followed their instructions and contacted the support. Send them the proofs. And verified my card.

RETRIES :
19000 USD - W15492931 (20 JUNE)
18518 USD - W15511581 (20 JUNE)
REJECTED DUE TO THE FOLLOWING REASONS:
Credit card(s) photos required prior to withdrawal Credit card(s) photos required prior to withdrawal.
To transfer your funds, send to our Customer Support a photo of your credit card where 4 last digits of the number, the cardholder name, and the signature on the back can be easily read. Then create new withdrawal request.

Same reason again
So i contacted Support again and did the same process.

Another attempt :
5000 USD - W15512160 (21 JUNE)
19000 USD - W15512921 (21 JUNE)
REJEFTED DUE TO THE FOLLOWING REASONS:
Credit card(s) photos required prior to withdrawal Credit card(s) photos required prior to withdrawal.
To transfer your funds, send to our Customer Support a photo of your credit card where 4 last digits of the number, the cardholder name, and the signature on the back can be easily read. Then create new withdrawal request.

And were all rejected, due to the same reasons.
——————————————————————-

Currently i have 2 status of Withdrawal Pendings :
14000 USD - W15517999 (21 June)
10124 USD - W15520914 (21 June)

After much back and forth verification and im fearing that my withdrawal wouldnt be successful.

im right now seeking FPA to help me.
I want to do anything i can to facilitate the prompt withdrawal of my funds, currently $21,124 USD
 

Attachments

  • IMG_1821.png
    IMG_1821.png
    254 KB · Views: 21
  • IMG_1823.png
    IMG_1823.png
    436.2 KB · Views: 24
  • IMG_1824.png
    IMG_1824.png
    921.6 KB · Views: 24
  • IMG_1826.png
    IMG_1826.png
    1.3 MB · Views: 23
  • IMG_1828.png
    IMG_1828.png
    290.8 KB · Views: 22
  • IMG_1838.png
    IMG_1838.png
    297.8 KB · Views: 20
  • IMG_1841.png
    IMG_1841.png
    263.7 KB · Views: 20
  • IMG_1842.png
    IMG_1842.png
    305.1 KB · Views: 18
  • IMG_1853.png
    IMG_1853.png
    370.6 KB · Views: 23
Here are extra attch files
 

Attachments

  • IMG_1845.png
    IMG_1845.png
    281.5 KB · Views: 10
  • IMG_1846.png
    IMG_1846.png
    256.3 KB · Views: 10
  • IMG_1847.png
    IMG_1847.png
    231.7 KB · Views: 9
  • IMG_1848.png
    IMG_1848.png
    312.3 KB · Views: 9
  • IMG_1849.png
    IMG_1849.png
    278.2 KB · Views: 10
Here’s another attachment for the refund process of 2000 SGD which wasnt reflected in my account and my balance have already been deducted from my funds.
 

Attachments

  • IMG_1854.png
    IMG_1854.png
    274.4 KB · Views: 11
  • IMG_1855.jpeg
    IMG_1855.jpeg
    318.6 KB · Views: 10
@FxMaster Update.
To be fair to Octa the Refund is in, But the withdrawal have not moved an inch. I’ll still wait till tomorrow to see. I’ve traded in the weekends and Octa cancelled my withdrawal. So requested New withdrawal on the 22th June.

Current account Funds - $24,379.80 USD

New Updated withdrawal is
10000 USD - W15530226
14379 USD - W15531036

Funny thing is only when i trade they cancelled my withdrawal. But while waiting on pending withdrawal, they hasnt moved an inch.
 

Attachments

  • IMG_2104.png
    IMG_2104.png
    291.5 KB · Views: 10
  • IMG_2105.png
    IMG_2105.png
    317.9 KB · Views: 10
  • IMG_2106.png
    IMG_2106.png
    274.4 KB · Views: 8
  • IMG_2107.png
    IMG_2107.png
    343.1 KB · Views: 9
  • IMG_2108.png
    IMG_2108.png
    204.9 KB · Views: 7
Still no updates in emails
 

Attachments

  • IMG_2126.png
    IMG_2126.png
    1,009.1 KB · Views: 11
  • IMG_2127.png
    IMG_2127.png
    560.2 KB · Views: 10
  • IMG_2128.png
    IMG_2128.png
    571.2 KB · Views: 13
  • IMG_2129.png
    IMG_2129.png
    575 KB · Views: 11
  • IMG_2130.png
    IMG_2130.png
    464.7 KB · Views: 10
  • IMG_2131.png
    IMG_2131.png
    560.4 KB · Views: 12
  • IMG_2132.png
    IMG_2132.png
    496.5 KB · Views: 10
  • IMG_2133.png
    IMG_2133.png
    506.7 KB · Views: 9
Back
Top