RESOLVED - OctaFX witholding Money - no correspondence

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It's just very frustrating having to wait so long.. Withdraw request was made on 24/03/20.

How much were the total deposits?
How many days of trading?

A proper broker with a fiduciary responsibility to their client wouldn't take more that 24 hours to process a withdrawal.

But the gambling impulse causes many people to deposit in a hurry with questionable brokers. I suggest you take a look at this article: https://www.forexpeacearmy.com/comm...ime-of-prime-the-keys-to-understanding.59542/
 
Dear voges88,

You will be contacted by our Trade Compliance Department regarding your case.

Kind regards,
OctaFX Rep.

pending a reply on how to resolve, can you assist by providing my deposit back for now untill we sort out the verifcation issue?

18 days since withdraw request was made.
 
It's just very frustrating having to wait so long.. Withdraw request was made on 24/03/20.

I told you already it is a common stall tactic of bucket shop broker. With the correct forex broker (only a handful exists), they send out your money within 24 business hours. Because it is their fiduciary responsibility to do so.

pending a reply on how to resolve, can you assist by providing my deposit back for now untill we sort out the verifcation issue?

--> How much was the total deposit? And can you remember the dates of those deposit(s)?


--> also, now would be a good time to formally invite the broker to this thread. https://www.forexpeacearmy.com/comm...how-to-invite-a-company-to-your-thread.58438/


--> Also, familiarize yourself with trader's court rules: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/
 
pending a reply on how to resolve, can you assist by providing my deposit back for now untill we sort out the verifcation issue?

18 days since withdraw request was made.

Dear voges88,

We are now checking with the team how we can assist. We'll get back to you as soon as we can.

Kind regards,
OctaFX Rep.
 
pending a reply on how to resolve, can you assist by providing my deposit back for now untill we sort out the verifcation issue?

18 days since withdraw request was made.

Dear voges88,

We checked with our team and it appears that your initial deposit of 2800 USD was refunded.

Kind regards,
OctaFX Rep.
 
thanks! can confirm.. although did take ~ 20 days and still unsure why my profits where deleted..

Dear voges88,

You should have received an email about it, in case you haven't please notify us via same and we will resend it to you.

Kind regards,
OctaFX Rep.
 
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