Olymp Trade
OlympTrade Representative
- Messages
- 3
Hello dear Johnesky400 !
Thank you for the information you provided!
We have already informed you by email and responding on different forums that:
Your account, 15838515USD - was blocked due to a violation of the agreement of the paragraph 1.4.3 on the terms of use:
"the Client will not take advantage of technical features of the quote feed update on the trading terminal and will not take advantage of software bugs and vulnerabilities on the trading terminal that he or she discovers to extract income". If this rule is broken the Company has the right to refuse further service (providing services) to terminate this Agreement and block the possibility of further operations without explanation:
"8.5. If the Client violates the representations and guarantees set forth in clause 1.4., 1.4.1. – 1.4.9. of the Agreement, the Company may cancel the contract, deem any Client trade invalid, close one or all of the Client’s accounts at any time at its sole discretion, stop providing service to the Client, and return all funds deposited by the Client or not at its discretion."
The funds you contributed to the platform were withdrawn (including profits that exceed the amount of replenishment).
We recommend you wait for a response from the International Financial Commission. We on our part are ready to comply with any decisions that the Financial Commission will take. We regret that in connection with the holidays, the consideration of your question took so long. We hope that the Financial Commission will be able to answer you very soon!
We would like to highlight again that if you have already sent your complaint to FinaCom, they will definitely reply to you.
