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Pepperstone accounts major error

Discussion in 'General Forex Talk' started by Joninmelbourne, Mar 22, 2019.

  1. Joninmelbourne

    Joninmelbourne Recruit

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    So Pepperstone had a problem last night with their price feed and two of my $20,000 accounts went to zero in the morning. They confirm they made an error, but there was about 20 open positions in each account with various levels of profit and drawdown. In this situation, what happens? They say they are working to rectify the situation but obviously the market has moved so much already (all trades were EURUSD). Any advice appreciated.
     
  2. FxMaster

    FxMaster Lt. Colonel

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    Constant be with them regarding this and ask them to proper solution.
     
  3. Pepperstone Support

    Pepperstone Support Pepperstone Representative

    Joined:
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    Hi Jon,

    We are still actively working through this at present. We will endeavor to have a resolution for you as soon as possible. Please reach out to support@pepperstone.com if you would like an update on your account.

    Thank you,
     

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