Problem Pepperstone automatic stop out at 75% instead of 20%

[BP123]

Pepperstone promises 500:1 leverage and 20% automatic stop out for pro traders.

Two weeks ago, I opened a 16 lot short position in the EURUSD. This was made up of two 5 lot positions and one 6 lot position. I calculated my sizing so that my 20% automatic stop out would only be triggered if the market breached 1.0904. However, as shown in my screenshots, the market closed my 6 lot short position out at 1.08922. At this level in the EURUSD, my margin level would only be 75%, well above the 20% automatic stop out level.

This is quite concerning as I am not being offered the leverage I thought I had, namely 500:1 with automatic stop out at 20%.

Does this happen to anyone else. Support at Pepperstone did not offer much of an explanation, except to say I was at 20% according to their systems.

Am I missing something here?

 

[BP123]

The last screenshot is just a calculator in case people don't know how to calculate the drawdown for the 16 lot position before I was automatically stopped out.

 

[FxMaster]

Pepperstone promises 500:1 leverage and 20% automatic stop out for pro traders.

Two weeks ago, I opened a 16 lot short position in the EURUSD. This was made up of two 5 lot positions and one 6 lot position. I calculated my sizing so that my 20% automatic stop out would only be triggered if the market breached 1.0904. However, as shown in my screenshots, the market closed my 6 lot short position out at 1.08922. At this level in the EURUSD, my margin level would only be 75%, well above the 20% automatic stop out level.

This is quite concerning as I am not being offered the leverage I thought I had, namely 500:1 with automatic stop out at 20%.

Does this happen to anyone else. Support at Pepperstone did not offer much of an explanation, except to say I was at 20% according to their systems.

Am I missing something here?

Can you share the chat or email conversation you had with them?

 

[PanzerWang]

Generally brokers offer better leverage and 50% margin ratios, maybe that's the disadvantage of pepper

 

[BP123]

They're looking into it further. Might be something in the back end regarding how the trade was executed..... I'll see.

 

[dorawong]

First of all I think that the margin call of peperstone is too low, only 20%, looking at your overall capital and the number of lots traded, the margin call of 20% does not match your trading strategy.

 

[csptravel]

Has this been resolved and if so how?