Dear All,
i've been trading with Pepperstone for some time. On January 15 i was on the right side on CHF move and made a gain of more than 30k.
During this day, after closing all my positions, i requested a withdrawal. By the end of the day, as usual, i received the email confirmation of all the trading activity of the day. (note this point is important).
The day after (January 16) i received an email saying funds were not enough to make the withdrawal, i checked my account and all the trades on CHF were nullified. (i've the statement saved)
After that we had some mail exchange with pepperstone and here is the summary
1. They told me i was using an EA which calculate price difference between price feeds.
2. I had the same activity also weeks before (some losing week) and they TOLD ME NOTHING
3. I replied telling to prove me how i've profited illegally from price movements
4. SAME REPLY from them, you were using an EA to profit from price difference.
After that i've asked to be contacted by phone, and NO REPLY
Of course i've synthetized for your convenience but i can post FULL mai exchange and also statements.
i've been trading with Pepperstone for some time. On January 15 i was on the right side on CHF move and made a gain of more than 30k.
During this day, after closing all my positions, i requested a withdrawal. By the end of the day, as usual, i received the email confirmation of all the trading activity of the day. (note this point is important).
The day after (January 16) i received an email saying funds were not enough to make the withdrawal, i checked my account and all the trades on CHF were nullified. (i've the statement saved)
After that we had some mail exchange with pepperstone and here is the summary
1. They told me i was using an EA which calculate price difference between price feeds.
2. I had the same activity also weeks before (some losing week) and they TOLD ME NOTHING
3. I replied telling to prove me how i've profited illegally from price movements
4. SAME REPLY from them, you were using an EA to profit from price difference.
After that i've asked to be contacted by phone, and NO REPLY
Of course i've synthetized for your convenience but i can post FULL mai exchange and also statements.