Phoenix Advisors Limited

Pharaoh

Colonel
Messages
19,777
Although I have seen banks incorrectly decline to pursue chargebacks, I believe that the majority of them do follow the procedures correctly. The critical thing often comes down to explaining that the charge itself was not unauthorized, but that the broker failed to deliver on the promised service of honoring legitimate withdrawals requests. Quite a few FPA members have been able to recover money if they could document that the funds hadn;t been lost trading and the broker was not allowing withdrawals.
 

vgasper

Sergeant
Messages
137
This is their (Phoenix Advisors Limited) answer on Skype:

"

[24/09/2015 13:13:13] Gregory Podolak: Sorry for not contacting your earlier
[24/09/2015 13:13:49] Gregory Podolak: To be totally honest with you... we have never managed to retrieve profits for our clients
[24/09/2015 13:14:03] Gregory Podolak: most of our clients have lost their money by trading
[24/09/2015 13:14:16] Gregory Podolak: and we were helping them to retrieve their deposit, not account balance
[24/09/2015 13:14:34] Gregory Podolak: and since you have already managed to get your deposit back, I don't think that we can help you
[24/09/2015 13:14:56] Gregory Podolak: I know it is very disappointing for you, as you were trading successfully for a long time
[24/09/2015 13:15:39] Gregory Podolak: but the money that you earned is just virtual and you cannot force the broker to pay it out
[24/09/2015 13:16:19] Gregory Podolak: unless you take a civil action against them, which also will not necessarily be profitable "


THE TRUTH ABOUT FOREX MARKET I THINK..... Thanks for nothing anyway

Dear Gasper,

Thanks for your message, please check your inbox :)

Please be aware that despite the fact that our company is growing, we work only off the commission on the successful refunds for our clients, therefor our resources are still limited and we're overloaded with cases.

I am really sorry about the little delay, everything explained in there and you can expect a progress on the case as soon as possible.


Best regards,
Marcin Iglicki
Co-Founder & Chief Marketing Officer
Phoenix Advisors Ltd.
 

Rona_1

Recruit
Messages
10
Phoenix Advisors Limited only gives promeses, but does not really help. They contacted me for 2 monthes ago, sent their contract, told to me per skype and then disapperead giving a promis to help as soon as possible, but I never heard from them anything later.
They are overloaded with cases, but contact us themselves, I do not understand "Why"!
 

Pharaoh

Colonel
Messages
19,777
Looks to me like Phoenix Advisors is just there to grab a piece of any successful chargebacks. Sometimes, getting help to to a chargeback is needed, but it's usually a do-it-yourself kind of procedure.

Until Phoenix Advisors can show some specific examples of people they've helped legally, I'm not really sure they serve any significant purpose.
 

oscarra

2nd Lieutenant
Messages
1,149
the broker failed to deliver on the promised service
Quite correct when involved with a regulated authorized entity, however complications will
arise when consumers are involved with unauthorized brokerage firms, use of illegal firms invoke
Consumers responsibility….negligence, in fact you might even get prosecuted for money laundering !
This refers to Fraud, which requests a legal complaint (police/state attorney) things sure get complicated, however if done right, consumers are entitled to obtain chargeback due to fraud.


Cold calling is a criminal offence……. Phoenix Lawyers should know better
 

PhoenixAdvisorsLtd

PhoenixAdvisorsGroup.com Representative
Messages
25
This is their (Phoenix Advisors Limited) answer on Skype:

"

[24/09/2015 13:13:13] Gregory Podolak: Sorry for not contacting your earlier
[24/09/2015 13:13:49] Gregory Podolak: To be totally honest with you... we have never managed to retrieve profits for our clients
[24/09/2015 13:14:03] Gregory Podolak: most of our clients have lost their money by trading
[24/09/2015 13:14:16] Gregory Podolak: and we were helping them to retrieve their deposit, not account balance
[24/09/2015 13:14:34] Gregory Podolak: and since you have already managed to get your deposit back, I don't think that we can help you
[24/09/2015 13:14:56] Gregory Podolak: I know it is very disappointing for you, as you were trading successfully for a long time
[24/09/2015 13:15:39] Gregory Podolak: but the money that you earned is just virtual and you cannot force the broker to pay it out
[24/09/2015 13:16:19] Gregory Podolak: unless you take a civil action against them, which also will not necessarily be profitable "


THE TRUTH ABOUT FOREX MARKET I THINK..... Thanks for nothing anyway
Dear Gasper,

We're indeed sorry that we cannot help in your case and you've got all the rights to be upset when you made so much virtual profits. However, this is how those companies work and you will never get a penny of profit out of them. Getting a successful refund of your own funds being locked on the account or wiped out by the account managers is most often impossible to retrieve. Simply avoid this market and try looking for verified proper investment opportunities.

Best regards,
Marcin Iglicki
Co-Founder & Chief Marketing Officer
Phoenix Advisors Ltd.
 

PhoenixAdvisorsLtd

PhoenixAdvisorsGroup.com Representative
Messages
25
Phoenix Advisors Limited only gives promeses, but does not really help. They contacted me for 2 monthes ago, sent their contract, told to me per skype and then disapperead giving a promis to help as soon as possible, but I never heard from them anything later.
They are overloaded with cases, but contact us themselves, I do not understand "Why"!

Dear madame,

I apologize for the delay but Maciej who's been working with you has long told you that as we're overloaded and preoccupied with cases we have to prioritize them, especially as we work solely on commission of the refunded funds. Therefore, you were informed that we'll get back to your case at a later date. You have to understand that our resources are limited as I said and that there are many people who are on the verge of going bankrupt/ losing their home or/and family because of the poor investments and the fact they were mislead and cheated on. I would kindly ask you for a bit more of your patience as we will surely work on resolving your case as well.

If you have any further questions you can always contact me via skype personally as you've got my contact since the very beginning of cooperation. We do understand that some people can get impatient about us but we can't salvage the whole world at once as the cases are most often very complex and demand a tremendous amount of work to end up with a positive result.

Best regards,
Marcin Iglicki
Co-Founder & Chief Marketing Officer
Phoenix Advisors Ltd.
 

PhoenixAdvisorsLtd

PhoenixAdvisorsGroup.com Representative
Messages
25
Quite correct when involved with a regulated authorized entity, however complications will
arise when consumers are involved with unauthorized brokerage firms, use of illegal firms invoke
Consumers responsibility….negligence, in fact you might even get prosecuted for money laundering !
This refers to Fraud, which requests a legal complaint (police/state attorney) things sure get complicated, however if done right, consumers are entitled to obtain chargeback due to fraud.


Cold calling is a criminal offence……. Phoenix Lawyers should know better
Dear sir,

We've never done a single cold call as indeed we are aware of legal consequences of such action very well. Our customers come to us themselves, we are never pushy about it and we simply offer our help without any upfront money being involved.
The contact data comes only from our customers themselves when they decide to work with us. Moreover, unlike anyone else we are earn money based solely on our results therefore we do our best to get our customers a successful refund every single time.

Best regards,
Marcin Iglicki
Co-Founder & Chief Marketing Officer
Phoenix Advisors Ltd.
 

PhoenixAdvisorsLtd

PhoenixAdvisorsGroup.com Representative
Messages
25
Looks to me like Phoenix Advisors is just there to grab a piece of any successful chargebacks. Sometimes, getting help to to a chargeback is needed, but it's usually a do-it-yourself kind of procedure.

Until Phoenix Advisors can show some specific examples of people they've helped legally, I'm not really sure they serve any significant purpose.
Dear sir,

First of all, I'd kindly ask you to read the 2 previous posts I just wrote as a mean of explanation to the questions asked by the other FPA members.

Secondly, once again let me say that the chargeback process ain't as easy as you imagine it. Even with our help and the legal actions the banks are very often like a brick wall when it comes to those processes. Ordinary hard-working people who are often the victims of brokerage scams have little knowledge on how to deal with the banks, required paperwork, and the whole chargeback process. Moreover, sometimes a single word said to the bank managers can ruin the whole case for good. It is very tricky and time-consuming for this process to work, especially as banks most often qualify it as a fraud and the merchant easily defends itself then the whole chance to get a refund this way is gone. Chargeback is actually the action when the bank decides to get the refund onto their client's account, but in order to achieve that you need to be very precise during the whole dispute, and even then your bank account can still be re-debited if you haven't prepared evidence that would be strong enough. It requires proper knowledge, experience and can be very time-consuming.

Thirdly, as everyone is well aware of there are many different ways of making a deposit with brokers, and chargeback process only applies for debit/credit card deposits, whereas despite the way of deposit we always try and look for different methods and regulations to work on a successful refund for our clients, that includes legal negotiations, chargebacks of all types, contacts with financial regulators, banks and other crucial institutions and these processes often take a very long time, while we do not take any upfront fees. We're currently working with many FPA members who were unable to do anything about their lost funds before they started working with us and they will post their opinions about us here but only after the whole process is finished, either with positive or negative results but it still requires time as all the processes take a lot of time to complete.

At last, I would like to mention that we're always willing to speak with you personally to answer all of your concern as I initially stated in this thread. I respect your privacy therefore if you are interested to speak with us we can do it via skype where you can be completely anonymous if you prefer.

Best regards,
Marcin Iglicki
Co-Founder & Chief Marketing Officer
Phoenix Advisors Ltd.
 

Pharaoh

Colonel
Messages
19,777
If you can achieve chargebacks on bank wires send over a week earlier, that would be impressive.

Credit card chargebacks for simple refusal to process a legit withdrawal are usually only a matter of finding a competent employee in the fraud department of the issuing bank. This can be quite easy, but I will admit that some banks are less than cooperative.

Quite correct when involved with a regulated authorized entity, however complications will
arise when consumers are involved with unauthorized brokerage firms, use of illegal firms invoke
Consumers responsibility….negligence, in fact you might even get prosecuted for money laundering !
This refers to Fraud, which requests a legal complaint (police/state attorney) things sure get complicated, however if done right, consumers are entitled to obtain chargeback due to fraud.
If a trader deposits and loses the money unaided, then a chargeback attempt would be unjust and illegal. On the other hand, I can't picture ANY bank turning around and trying to prosecute a trader (and also a client of the bank) for the act of depositing with an unregulated and probably illegal broker. As we can clearly see here in Scam Alerts, many traders are not skilled enough to know about the broker's legal status, and the effort to deposit, trade, and withdraw certainly doesn't even hint at an attempt by the trader to commit a crime. "Negligent deposit" is just blaming the victim who's been ripped off. The worst your own bank will do is tell someone who keeps doing this to take their business to another bank.
 
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