Plus500 Failure to Return Client Monies

jonatkin13

Recruit
Messages
1
Further to some existing examples. Plus500 have randomly imposed a withdrawal restriction on my account.

I am a long time account holder with a verified payment method that I used for multiple historic deposits and withdrawals. The current withdrawal functionality restriction has been imposed with no notification and, as with most people's experience, their help service is limited to ticket raising with no visibility of resolution processes. I have persisted with emails on my thread with Plus500 support for the last few days. I also have no change in circumstances or any funky trading patterns to warrant a restriction of client monies my account - ironically they will still accept deposits from me!

Having made attempts to understand the status of my account and escalate my issue. I have logged my issue as a complaint to the UK Financial Ombudsmen and advised Plus500 of this action.

I am posting this here to provide a template for others, , leveraging my professional network in the UK Financial Services regulations sector, on how to resolve these (at best questionable) practices of Plus500 and offer Plus500 the opportunity to respond with a committed and timely resolution.
 

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FxMaster

Lt. Colonel
Messages
11,069
Further to some existing examples. Plus500 have randomly imposed a withdrawal restriction on my account.

I am a long time account holder with a verified payment method that I used for multiple historic deposits and withdrawals. The current withdrawal functionality restriction has been imposed with no notification and, as with most people's experience, their help service is limited to ticket raising with no visibility of resolution processes. I have persisted with emails on my thread with Plus500 support for the last few days. I also have no change in circumstances or any funky trading patterns to warrant a restriction of client monies my account - ironically they will still accept deposits from me!

Having made attempts to understand the status of my account and escalate my issue. I have logged my issue as a complaint to the UK Financial Ombudsmen and advised Plus500 of this action.

I am posting this here to provide a template for others, , leveraging my professional network in the UK Financial Services regulations sector, on how to resolve these (at best questionable) practices of Plus500 and offer Plus500 the opportunity to respond with a committed and timely resolution.
Let's start with adding your story as a review here https://www.forexpeacearmy.com/forex-reviews/5374/plus500-review and then follow the below suggestions.

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread " Tutorial: How to Invite a company to your thread. " Will help you to find out.

Note 1: The invitation button will be enabled when your first post reaches 4 days old.
Note: 2 You need to make a second post in this thread to enable the official invitation option.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.
Note 4: Make sure to follow the suggestions correctly, when you do it correctly you will get the below message in your thread automatically.

OP Screen shot.jpg
 

The Punisher

1st Lieutenant
Messages
1,793
Further to some existing examples. Plus500 have randomly imposed a withdrawal restriction on my account.

I am a long time account holder with a verified payment method that I used for multiple historic deposits and withdrawals. The current withdrawal functionality restriction has been imposed with no notification and, as with most people's experience, their help service is limited to ticket raising with no visibility of resolution processes. I have persisted with emails on my thread with Plus500 support for the last few days. I also have no change in circumstances or any funky trading patterns to warrant a restriction of client monies my account - ironically they will still accept deposits from me!

Having made attempts to understand the status of my account and escalate my issue. I have logged my issue as a complaint to the UK Financial Ombudsmen and advised Plus500 of this action.

I am posting this here to provide a template for others, , leveraging my professional network in the UK Financial Services regulations sector, on how to resolve these (at best questionable) practices of Plus500 and offer Plus500 the opportunity to respond with a committed and timely resolution.
Is this the same company you are referring to, they are publicly traded in the EU? Plus500 (LON: PLUS)
 
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Ahmad.h

Recruit
Messages
1
Any updates in regards with your withdrawal restrictions? as I am facing same issue with plus500 and since one month my account is under review and can’t withdraw my funds with no any response from them
 
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