jonatkin13
Recruit
- Messages
- 1
Further to some existing examples. Plus500 have randomly imposed a withdrawal restriction on my account.
I am a long time account holder with a verified payment method that I used for multiple historic deposits and withdrawals. The current withdrawal functionality restriction has been imposed with no notification and, as with most people's experience, their help service is limited to ticket raising with no visibility of resolution processes. I have persisted with emails on my thread with Plus500 support for the last few days. I also have no change in circumstances or any funky trading patterns to warrant a restriction of client monies my account - ironically they will still accept deposits from me!
Having made attempts to understand the status of my account and escalate my issue. I have logged my issue as a complaint to the UK Financial Ombudsmen and advised Plus500 of this action.
I am posting this here to provide a template for others, , leveraging my professional network in the UK Financial Services regulations sector, on how to resolve these (at best questionable) practices of Plus500 and offer Plus500 the opportunity to respond with a committed and timely resolution.
I am a long time account holder with a verified payment method that I used for multiple historic deposits and withdrawals. The current withdrawal functionality restriction has been imposed with no notification and, as with most people's experience, their help service is limited to ticket raising with no visibility of resolution processes. I have persisted with emails on my thread with Plus500 support for the last few days. I also have no change in circumstances or any funky trading patterns to warrant a restriction of client monies my account - ironically they will still accept deposits from me!
Having made attempts to understand the status of my account and escalate my issue. I have logged my issue as a complaint to the UK Financial Ombudsmen and advised Plus500 of this action.
I am posting this here to provide a template for others, , leveraging my professional network in the UK Financial Services regulations sector, on how to resolve these (at best questionable) practices of Plus500 and offer Plus500 the opportunity to respond with a committed and timely resolution.