I did have an online chat with customer service. They were very unhelpful and did not give a straight answer as to why their market pricing was so far out. I was told there was a link in the description of the instrument as to where they obtain their market pricing from. but yahoo didnt even show the price falling to $3.78 at that time. The Platform is rigged so that "Take profit" never gets hit and "Stop loss" gets hit with ease
Do you have copy of that chat? Can submit a screenshot.