Hello all,
I have been having an issue with Plus500. They refuse to pay my profit out.
I have created an account with Plus500.com.au, they have AFSL #417727 issued by ASIC.
I thought this was enough to assure me they are trustworthy. I have verified my account and everything was accepted and my account was fully verified. I deposited 5000 euro and made profit. I managed to withdraw this back to my creditcard and i also verified this credit card by sending a photo of the front and back and they accepted it.
Then i deposited 5000 euro with my 2nd card and made also profit and tried to verify my card. I took a picture of the front and back and it got refused and my account got restricted. I can't withdraw or deposit anymore.
I got an email from Patrick Busby:
They want me to send document by post to them in Australia.
First of all, there is no such thing as certified documents in my country (i live in the netherlands).
Second of all, i'm a very busy man and i don't even have time to gather all this documents and then post them to them.
I just think this is a method for them to stall the withdrawal. I'm refusing to send this and i would like money back and my profit and then i will end my business relationship with them.
It is very easy to deposit with them, but once you try to withdraw or make profit. They try to make your life very hard. They agreed to send my deposit back, but i don't think they will send my profit untill i send them the 'certified' documents.
I have been having an issue with Plus500. They refuse to pay my profit out.
I have created an account with Plus500.com.au, they have AFSL #417727 issued by ASIC.
I thought this was enough to assure me they are trustworthy. I have verified my account and everything was accepted and my account was fully verified. I deposited 5000 euro and made profit. I managed to withdraw this back to my creditcard and i also verified this credit card by sending a photo of the front and back and they accepted it.
Then i deposited 5000 euro with my 2nd card and made also profit and tried to verify my card. I took a picture of the front and back and it got refused and my account got restricted. I can't withdraw or deposit anymore.
I got an email from Patrick Busby:
Dear Martin,
Please provide us with a certified copy of your Photo ID, Proof of residence document, and statements for the card used to deposit into your account.
Please note that the original certified copy of the document/s required must be returned by post.
The signature of the certifier must be the original signature. We cannot accept faxes or scanned copies.
Certifying your documents
In order for your certification to be accepted, it must be signed and dated (within the last three months) and the certifier is to state that the document is a certified copy of an original.
They must provide their name, address, phone number, and in what category of certifier they fall.
For copies of your documents to be considered certified, they must be signed by any one of the following:
1. A lawyer or notary public (who is a member of a recognised professional body)
2. An actuary or accountant (who is a member of a recognised professional body)
3. A members of the judiciary
4. A police officer
5. A director, manager or company secretary of a bank or regulated financial services business.
Please send the certified copy to the following address:
Plus500AU Pty Ltd
PO Box H339
Australia Square
Sydney, NSW 1215
AUSTRALIA
Regards,
Patrick
Customer Support
Plus500AU Pty Ltd.
P.O. Box H339, Australia Square,
Sydney, NSW, 1215 Australia
They want me to send document by post to them in Australia.
First of all, there is no such thing as certified documents in my country (i live in the netherlands).
Second of all, i'm a very busy man and i don't even have time to gather all this documents and then post them to them.
I just think this is a method for them to stall the withdrawal. I'm refusing to send this and i would like money back and my profit and then i will end my business relationship with them.
It is very easy to deposit with them, but once you try to withdraw or make profit. They try to make your life very hard. They agreed to send my deposit back, but i don't think they will send my profit untill i send them the 'certified' documents.