1) Can you post a screenshot of the approval email/chat?
2) What country is your bank located in?
and yes, we will wait until the money hits the bank account.
@4evermaat voted prophet of the year.
If you read the email and everything presented, the company's claim for additional verification was clearly a stall tactic. And I'm glad the OP was smart enough to catch that.
If they truly needed that info, they would have asked for it earlier. They wouldn't have allowed full verification (previously), trading, deposits, withdrawals on the account unless it already satisfied regulatory requirements.
Ask yourself: If he had losing trades, would they have still requested this "additional verification"?
read my prophecy earlier.
I knew they were just stalling. I had opened a complaint with AFCA and a day later magic happened.