Problem plus500 withdrawal problem

[pieter vogel]

I have made a withdrawal (#411286517) of € 17,556.00 where € 9,456.35 is profit.
I made this money with one position on Japan 225.
http://snag.gy/xcOuY.jpg
So after this i made a withdrawal, this was on 6/10/2015. After 4 days, i contacted them and asked them what the status was of my withdrawal. And they told me it's normal and it normally takes 3-7 working days to clear out.
On monday 12/10/2015, i logged in my account and tried to click on withdrawal and i got this error: Your account is restricted for this action. Please contact support for additional information.
I can't trade either anymore.
So i contacted support and they told me, they send it to the relevant department and that i would get an answer.

So it has been 3 days now and i still don't know what the hell happened to my account.
They didn't even send a email for the reason of blocking my account. I send them a email today and after 10 mins the ticket dissapeared and the status was SOLVED.

I really don't know what to do anymore, so that's why i came here to report this.

 

[FxMaster]

I have made a withdrawal (#411286517) of € 17,556.00 where € 9,456.35 is profit.
I made this money with one position on Japan 225.
http://snag.gy/xcOuY.jpg
So after this i made a withdrawal, this was on 6/10/2015. After 4 days, i contacted them and asked them what the status was of my withdrawal. And they told me it's normal and it normally takes 3-7 working days to clear out.
On monday 12/10/2015, i logged in my account and tried to click on withdrawal and i got this error: Your account is restricted for this action. Please contact support for additional information.
I can't trade either anymore.
So i contacted support and they told me, they send it to the relevant department and that i would get an answer.

So it has been 3 days now and i still don't know what the hell happened to my account.
They didn't even send a email for the reason of blocking my account. I send them a email today and after 10 mins the ticket dissapeared and the status was SOLVED.

I really don't know what to do anymore, so that's why i came here to report this.

Go to live support again and asked them to have answer right now (during you chat) Ask them why its delayed and you are not able to trade.

 

[pieter vogel]

Do you think i didn't try that yet?
I just get the same response: 'your question has been forwarded to the relevant department.'
I don't even understand why they call their self support..

 

[Pharaoh]

First, verify for certain which branch of Plus500 your account is under. They have registrations in more than one place.

If you are definitely with the UK branch, then the UK FOS is the first place to file a formal complaint.